|By Business Wire||
|April 16, 2014 10:00 AM EDT||
nVoq Incorporated, a provider of cloud-based speech recognition software, is pleased to announce it is the recipient of the 2014 Technovation Award, awarded by the Professional Association for Customer Engagement (PACE) at their recent Convention and Expo in Hollywood, Florida. The Technovation Award is issued annually by PACE to an organization who demonstrates superior innovation and leadership in customer engagement through technology innovation.
“We are very honored to receive this prestigious award from PACE,” said Charles Corfield, Chief Executive Officer of nVoq. “Anything we can do to make the agent’s daily workflow easier should translate into more efficient, effective customer interactions.”
“nVoq’s voice-enabled workflow automations save valuable time for the contact center agent and improve the overall customer experience,” said Dan Morley, Customer Care Vice President at nVoq. “Agents can focus on the needs of their customers rather than navigating the many systems they must use to resolve customer questions.”
For more information about SayIt in Customer Care please visit www.nvoq.com/customercare.
About nVoq Incorporated
nVoq Inc. is a privately held software company based in Boulder, Colorado. nVoq’s main product is SayIt, a cloud-based speech recognition solution designed to improve workflow. nVoq was founded in 2000 by veteran technology entrepreneur Charles Corfield. SayIt™ is a hosted service built on the Microsoft® Speech Application Programming Interface (SAPI). SayIt is used across the U.S. by a variety of customers including major communications companies and healthcare organizations.
The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers. These channels not only include primary contact centers, but digital channels like mobile, social media and the web.
Recognizing the need to identify and validate information security professionals’ competency in securing cloud services, the two leading membership organizations focused on cloud and information security, the Cloud Security Alliance (CSA) and (ISC)^2, joined together to develop an international cloud security credential that reflects the most current and comprehensive best practices for securing and optimizing cloud computing environments.
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