Welcome!

News Feed Item

CRTC announces that Canadians who are Deaf, hard of hearing or speech impaired will have access to a new telecommunications service

OTTAWA and GATINEAU, QC, April 22, 2014 /CNW/ - The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that video relay service will be made available in Canada for users of American Sign Language (ASL) and Langue des signes québécoise (LSQ). When it launches, the service will facilitate conversations between people who are Deaf, hard of hearing and speech impaired and other Canadians, and vice versa.

Video relay service is a telecommunications service that will enable Canadians to conduct telephone calls using ASL or LSQ. An operator facilitates the conversation between the two parties by relaying the conversation between sign language and spoken language.

Although video relay service will be offered at no charge, users will need their own high-speed Internet service and an Internet-connected device, such as a computer, smartphone, tablet or videophone. Additional services, such as voice mail and call display, will be billed at rates similar to those charged for corresponding voice services.

Funding to support video relay service in Canada will be drawn from the National Contribution Fund, and will be capped at $30 million annually. This fund was created in 2001 to subsidize local telephone service in areas where the cost of providing this service is higher. Companies with over $10 million in annual telecommunications revenues contribute to this fund.

To ensure the perspectives of users are reflected in the decision-making process, an independent administrator will be created to oversee the implementation and provision of video relay service. The CRTC has established minimum requirements for the provision of this service to ensure that the needs of Canadian citizens are met. The administrator will have to ensure that these requirements are met.

The CRTC is seeking proposals on the administrator's structure and precise mandate, including the composition of the Board of Directors. Proposals must be submitted by May 22, 2014. The CRTC is also inviting comments on these proposals and other relevant issues until June 25, 2014.

The CRTC will conduct a review of video relay service three years after it has launched to assess whether it is meeting the needs of Canadians in an efficient manner.

Today's decision follows a consultation that included a public hearing, which was held from October 21 to 25, 2013. To ensure the full participation of Canadians who are Deaf, hard of hearing or speech impaired, the CRTC interpreted the Notice of Consultation into ASL and LSQ, and accepted comments in sign language. It also offered simultaneous translation in English and French and interpretation in ASL and LSQ at the hearing.

Quick facts

  • The CRTC is requiring that video relay service be made available to Canadians who are Deaf, hard of hearing or speech impaired, starting as early as in the fall of 2015.
  • Video relay service is a telecommunications service that will enable Canadians who are hard of hearing or speech impaired that use American Sign Language or Langue des signes québécoise to communicate with voice telephone users, and vice versa.
  • Users must sign up for video relay service, which will be offered at no charge. However, users will need their own high-speed Internet service and an Internet-connected device, such as a computer, smartphone, tablet or videophone. Users will also be responsible for additional services, such as voice mail and call display, and long-distance charges.
  • Canadians who wish to call a user of video relay service simply have to dial their number and make a regular voice call.
  • An independent administrator will be created to oversee the implementation of video relay service, and funding to support this service will be capped at $30 million per year.
  • Canadians with hearing or speech disabilities currently have access to two text-based services: Internet Protocol relay and teletypewriter relay. The CRTC may review these services at a later date.
  • It is estimated that there will be approximately 20,000 primary users of video relay service.

Quote

"Many Canadians who are Deaf, hard of hearing or speech impaired learn American Sign Language or Langue des signes québécoise early in life. In many cases, neither English nor French is their first language. Video relay service will make it possible for them to communicate in sign language with ease, whether it's to make a doctor's appointment, speak to a friend or make any other type of call. At the same time, we are taking the necessary steps to ensure that this service is introduced in an efficient manner and as quickly as possible."

Peter Menzies, Vice-Chairman of Telecommunications, and Chairman of the hearing panel

Related links

Video: Highlights of the VRS decision (in ASL)
Video: Frequently asked questions about VRS (in ASL)

Infographic on video relay service
Telecom Regulatory Policy CRTC 2014-187
Telecom Notice of Consultation CRTC 2014-188
Telecom Notice of Consultation CRTC 2013-155
News release: CRTC invites comments on the potential for a video relay service for Canadians who are deaf, hard of hearing or speech impaired (March 27, 2013)

Ask a question or make a complaint

This document is available in alternative format upon request.

 

SOURCE Canadian Radio-television and Telecommunications Commission

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
SYS-CON Events announced today that Synametrics Technologies will exhibit at SYS-CON's 22nd International Cloud Expo®, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Synametrics Technologies is a privately held company based in Plainsboro, New Jersey that has been providing solutions for the developer community since 1997. Based on the success of its initial product offerings such as WinSQL, Xeams, SynaMan and Syncrify, Synametrics continues to create and hone inn...
As many know, the first generation of Cloud Management Platform (CMP) solutions were designed for managing virtual infrastructure (IaaS) and traditional applications. But that's no longer enough to satisfy evolving and complex business requirements. In his session at 21st Cloud Expo, Scott Davis, Embotics CTO, explored how next-generation CMPs ensure organizations can manage cloud-native and microservice-based application architectures, while also facilitating agile DevOps methodology. He expla...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
DevOps promotes continuous improvement through a culture of collaboration. But in real terms, how do you: Integrate activities across diverse teams and services? Make objective decisions with system-wide visibility? Use feedback loops to enable learning and improvement? With technology insights and real-world examples, in his general session at @DevOpsSummit, at 21st Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, explored how leading organizations use data-driven DevOps to close th...
Digital Transformation (DX) is not a "one-size-fits all" strategy. Each organization needs to develop its own unique, long-term DX plan. It must do so by realizing that we now live in a data-driven age, and that technologies such as Cloud Computing, Big Data, the IoT, Cognitive Computing, and Blockchain are only tools. In her general session at 21st Cloud Expo, Rebecca Wanta explained how the strategy must focus on DX and include a commitment from top management to create great IT jobs, monitor ...
"WineSOFT is a software company making proxy server software, which is widely used in the telecommunication industry or the content delivery networks or e-commerce," explained Jonathan Ahn, COO of WineSOFT, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
No hype cycles or predictions of a gazillion things here. IoT is here. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, an Associate Partner of Analytics, IoT & Cybersecurity at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He also discussed the evaluation of communication standards and IoT messaging protocols, data...
Recently, WebRTC has a lot of eyes from market. The use cases of WebRTC are expanding - video chat, online education, online health care etc. Not only for human-to-human communication, but also IoT use cases such as machine to human use cases can be seen recently. One of the typical use-case is remote camera monitoring. With WebRTC, people can have interoperability and flexibility for deploying monitoring service. However, the benefit of WebRTC for IoT is not only its convenience and interopera...
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It’s clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. Tha...
Product connectivity goes hand and hand these days with increased use of personal data. New IoT devices are becoming more personalized than ever before. In his session at 22nd Cloud Expo | DXWorld Expo, Nicolas Fierro, CEO of MIMIR Blockchain Solutions, will discuss how in order to protect your data and privacy, IoT applications need to embrace Blockchain technology for a new level of product security never before seen - or needed.
Recently, REAN Cloud built a digital concierge for a North Carolina hospital that had observed that most patient call button questions were repetitive. In addition, the paper-based process used to measure patient health metrics was laborious, not in real-time and sometimes error-prone. In their session at 21st Cloud Expo, Sean Finnerty, Executive Director, Practice Lead, Health Care & Life Science at REAN Cloud, and Dr. S.P.T. Krishnan, Principal Architect at REAN Cloud, discussed how they built...
Sanjeev Sharma Joins June 5-7, 2018 @DevOpsSummit at @Cloud Expo New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.