Welcome!

News Feed Item

CRTC announces that Canadians who are Deaf, hard of hearing or speech impaired will have access to a new telecommunications service

OTTAWA and GATINEAU, QC, April 22, 2014 /CNW/ - The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that video relay service will be made available in Canada for users of American Sign Language (ASL) and Langue des signes québécoise (LSQ). When it launches, the service will facilitate conversations between people who are Deaf, hard of hearing and speech impaired and other Canadians, and vice versa.

Video relay service is a telecommunications service that will enable Canadians to conduct telephone calls using ASL or LSQ. An operator facilitates the conversation between the two parties by relaying the conversation between sign language and spoken language.

Although video relay service will be offered at no charge, users will need their own high-speed Internet service and an Internet-connected device, such as a computer, smartphone, tablet or videophone. Additional services, such as voice mail and call display, will be billed at rates similar to those charged for corresponding voice services.

Funding to support video relay service in Canada will be drawn from the National Contribution Fund, and will be capped at $30 million annually. This fund was created in 2001 to subsidize local telephone service in areas where the cost of providing this service is higher. Companies with over $10 million in annual telecommunications revenues contribute to this fund.

To ensure the perspectives of users are reflected in the decision-making process, an independent administrator will be created to oversee the implementation and provision of video relay service. The CRTC has established minimum requirements for the provision of this service to ensure that the needs of Canadian citizens are met. The administrator will have to ensure that these requirements are met.

The CRTC is seeking proposals on the administrator's structure and precise mandate, including the composition of the Board of Directors. Proposals must be submitted by May 22, 2014. The CRTC is also inviting comments on these proposals and other relevant issues until June 25, 2014.

The CRTC will conduct a review of video relay service three years after it has launched to assess whether it is meeting the needs of Canadians in an efficient manner.

Today's decision follows a consultation that included a public hearing, which was held from October 21 to 25, 2013. To ensure the full participation of Canadians who are Deaf, hard of hearing or speech impaired, the CRTC interpreted the Notice of Consultation into ASL and LSQ, and accepted comments in sign language. It also offered simultaneous translation in English and French and interpretation in ASL and LSQ at the hearing.

Quick facts

  • The CRTC is requiring that video relay service be made available to Canadians who are Deaf, hard of hearing or speech impaired, starting as early as in the fall of 2015.
  • Video relay service is a telecommunications service that will enable Canadians who are hard of hearing or speech impaired that use American Sign Language or Langue des signes québécoise to communicate with voice telephone users, and vice versa.
  • Users must sign up for video relay service, which will be offered at no charge. However, users will need their own high-speed Internet service and an Internet-connected device, such as a computer, smartphone, tablet or videophone. Users will also be responsible for additional services, such as voice mail and call display, and long-distance charges.
  • Canadians who wish to call a user of video relay service simply have to dial their number and make a regular voice call.
  • An independent administrator will be created to oversee the implementation of video relay service, and funding to support this service will be capped at $30 million per year.
  • Canadians with hearing or speech disabilities currently have access to two text-based services: Internet Protocol relay and teletypewriter relay. The CRTC may review these services at a later date.
  • It is estimated that there will be approximately 20,000 primary users of video relay service.

Quote

"Many Canadians who are Deaf, hard of hearing or speech impaired learn American Sign Language or Langue des signes québécoise early in life. In many cases, neither English nor French is their first language. Video relay service will make it possible for them to communicate in sign language with ease, whether it's to make a doctor's appointment, speak to a friend or make any other type of call. At the same time, we are taking the necessary steps to ensure that this service is introduced in an efficient manner and as quickly as possible."

Peter Menzies, Vice-Chairman of Telecommunications, and Chairman of the hearing panel

Related links

Video: Highlights of the VRS decision (in ASL)
Video: Frequently asked questions about VRS (in ASL)

Infographic on video relay service
Telecom Regulatory Policy CRTC 2014-187
Telecom Notice of Consultation CRTC 2014-188
Telecom Notice of Consultation CRTC 2013-155
News release: CRTC invites comments on the potential for a video relay service for Canadians who are deaf, hard of hearing or speech impaired (March 27, 2013)

Ask a question or make a complaint

This document is available in alternative format upon request.

 

SOURCE Canadian Radio-television and Telecommunications Commission

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, discussed why and how ReadyTalk diverted from healthy revenue and mor...
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2017 New York. The 20th Cloud Expo and 7th @ThingsExpo will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Internet to enable us all to im...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Phil Hombledal, Solution Architect at CollabNet, discussed how customers are able to achieve a level of transparency that e...
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
Cloud Expo, Inc. has announced today that Andi Mann returns to 'DevOps at Cloud Expo 2017' as Conference Chair The @DevOpsSummit at Cloud Expo will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great t...
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. In the eyes of many, containers are at the brink of becoming a pervasive technology in enterprise IT to accelerate application delivery. In this presentation, attendees learned about the: The transformation of IT to a DevOps, microservices, and container-based architecture What are containers and how DevOps practices can operate in a container-based environment A demonstration of how ...