Welcome!

News Feed Item

Ideal Living Celebrates Decade of Using LiveOps Agent Services to Accelerate Business Growth

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that long-time customer Ideal Living Management LLC is celebrating one decade of accelerating business growth with LiveOps Agent Services. LiveOps provides agent services leveraging a best-of-breed, cloud-based contact center platform and a remote, independent contractor-based talent pool of more than 20,000 at-home agents. Ideal Living is a product development incubator and multi-channel marketer founded in 1993 with worldwide sales of more than $3 billion. The Company focuses on products for health, wellness and personal care and is one of the top five companies in the direct response TV world.

Katie Williams, president and co-founder of Ideal Living Management LLC., stated, “Since signing on with LiveOps a decade ago, we’ve been able to truly optimize our contact center with highly trained LiveOps agents. We’ve driven purchase decisions like cross-selling and upselling through intelligent routing, and LiveOps agents are the best in the business. They not only maximize our per call revenue, they resolve customer issues and help us maintain good relationships with retailers who don’t have to bother with customer issues or returns.”

LiveOps agents must demonstrate that they have the requisite contact center and customer services skills before they will be eligible to contract with LiveOps to take calls for LiveOps’ clients programs. LiveOps agents are also required to successfully complete self-directed certification programs for the client programs on which they provide services. These qualification criteria ensure that the LiveOps community of agents has the right skill sets to assist customers with inbound and outbound queries. The LiveOps community includes sales agents who have demonstrated success in upsells which Ideal Living considers key to their success. Additionally, having highly qualified agents who are able to offer add-ons significantly affects the Company’s bottom line, as they have found an increase in conversions using live agents via phone rather than online. Through LiveOps Agent Services, Ideal Living is able to provide a personal customer experience to every customer, every time.

LiveOps independent agents are independent business owners who are accountable for their business’ success. LiveOps prides itself on having one of the lowest attrition rates in the industry because of the flexibility afforded to agents to manage their own home-based business, work from home and utilize award-winning self-directed certification and distance learning tools and technology, which ensures that LiveOps contracts with the highest-performing agents. Low agent attrition translates into less product certifications needed by Ideal Living for new agents, keeping costs low and product familiarity and agent satisfaction high. This higher agent satisfaction in turn lends to higher customer satisfaction. LiveOps Research found that 92 percent of consumers report that a customer service agent's perceived "happiness" has an impact on their customer experience with the brand. Happy agents lead to happy customers, resulting in better customer lifetime value for Ideal Living.

“Our decade-long relationship with Ideal Living speaks to the commitment that we make to each brand relationship,” said Sanjay Popli, SVP of Agent Services at LiveOps. “Our partnership with the Company is based on shared goals and confidence in each other to achieve these goals. By providing unmatched agent talent, extensive direct response experience and a clear understanding of each campaign, we have seen our partnership grow stronger over the years. We look forward to celebrating another decade of creating positive brand experiences for Ideal Living through our highly specialized talent.”

For more information on LiveOps, please visit: http://www.liveops.com.

About LiveOps

LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. For more information, visit www.LiveOps.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, discussed the best practices that will ensure a successful smart city journey.
WebRTC sits at the intersection between VoIP and the Web. As such, it poses some interesting challenges for those developing services on top of it, but also for those who need to test and monitor these services. In his session at WebRTC Summit, Tsahi Levent-Levi, co-founder of testRTC, reviewed the various challenges posed by WebRTC when it comes to testing and monitoring and on ways to overcome them.
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
The best-practices for building IoT applications with Go Code that attendees can use to build their own IoT applications. In his session at @ThingsExpo, Indraneel Mitra, Senior Solutions Architect & Technology Evangelist at Cognizant, provided valuable information and resources for both novice and experienced developers on how to get started with IoT and Golang in a day. He also provided information on how to use Intel Arduino Kit, Go Robotics API and AWS IoT stack to build an application tha...
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
"Plutora provides release and testing environment capabilities to the enterprise," explained Dalibor Siroky, Director and Co-founder of Plutora, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
In his session at DevOps Summit, Tapabrata Pal, Director of Enterprise Architecture at Capital One, will tell a story about how Capital One has embraced Agile and DevOps Security practices across the Enterprise – driven by Enterprise Architecture; bringing in Development, Operations and Information Security organizations together. Capital Ones DevOpsSec practice is based upon three "pillars" – Shift-Left, Automate Everything, Dashboard Everything. Within about three years, from 100% waterfall, C...
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
In his session at 19th Cloud Expo, Claude Remillard, Principal Program Manager in Developer Division at Microsoft, contrasted how his team used config as code and immutable patterns for continuous delivery of microservices and apps to the cloud. He showed how the immutable patterns helps developers do away with most of the complexity of config as code-enabling scenarios such as rollback, zero downtime upgrades with far greater simplicity. He also demoed building immutable pipelines in the cloud ...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.