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Customer Service Industry Leaders Line Up to Speak at CX Hot Trends Symposium

Technology Marketing Corp. (TMC) has confirmed the speaker lineup for its CX Hot Trends Symposium, held June 2-4, 2014 in Indianapolis, Indiana. This event will take a unique look at what trends are driving positive customer experiences, such as multichannel communications, data analytics, self-service, cloud-based communications and social, mobile and video strategies.

Confirmed speakers include industry experts from firms such as Forrester, Frost & Sullivan, Gartner, IDC, Ovum, and others.

“A customer’s experience can have a profound impact on the success—and challenges—of a business,” said Joe Staples, chief marketing officer for the conference’s primary sponsor Interactive Intelligence. “CX Hot Trends Symposium attendees will learn unique ways to use technology and best practices to improve their interactions with customers based on some of the most knowledgeable and experienced professionals in the business.”

The CX Hot Trends Symposium agenda includes the following:

CX Hot Trends Symposium is supported by Diamond Sponsor Interactive Intelligence and Platinum Sponsors OrgSpan and ZenDesk.

Registration for CX Hot Trends Symposium is now open. Contact Frank Coppola at 203-852-6800, ext. 131 for more information. For media inquiries, contact Ashley Baster. Companies interested in exhibiting, sponsorship or advertising packages for CX Hot Trends Symposium should contact TMC's Dave Rodriguez at 203-852-6800, ext. 146.

For the latest CX Hot Trends Symposium news, updates and information follow the event on Twitter at @CXHotTrends.

About TMC

TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. Visit TMC Events for additional information.

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