|By Business Wire||
|April 22, 2014 02:41 PM EDT||
Technology Marketing Corp. (TMC) has confirmed the speaker lineup for its CX Hot Trends Symposium, held June 2-4, 2014 in Indianapolis, Indiana. This event will take a unique look at what trends are driving positive customer experiences, such as multichannel communications, data analytics, self-service, cloud-based communications and social, mobile and video strategies.
Confirmed speakers include industry experts from firms such as Forrester, Frost & Sullivan, Gartner, IDC, Ovum, and others.
“A customer’s experience can have a profound impact on the success—and challenges—of a business,” said Joe Staples, chief marketing officer for the conference’s primary sponsor Interactive Intelligence. “CX Hot Trends Symposium attendees will learn unique ways to use technology and best practices to improve their interactions with customers based on some of the most knowledgeable and experienced professionals in the business.”
The CX Hot Trends Symposium agenda includes the following:
- Aron Ralston, fearless adventurer and subject of the film “127 Hours,” will deliver a keynote, 127 Hours: Between a Rock and a Hard Place.
- Jay Baer, president of Convince & Convert, delivers the event’s second keynote, The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social.
- New Model of Cloud-based Communications, featuring Interactive Intelligence founder, CEO and chairman of the board, Dr. Donald E. Brown.
- Cloud-based Customer Care, featuring Melissa O'Brien, research analyst for worldwide contact center services at International Data Corp. (IDC).
- Getting Multichannel Contact Center Infrastructure Technology Right Means Focusing on the Customer, presented by Drew Kraus, research vice president at Gartner.
- Faster! 6 Trends Forcing Businesses to Embrace Lightning-Quick Social Media Customer Service, also featuring Convince & Convert’s Baer.
- Mobile Customer Experiences: Are You Missing the Revolution?, featuring Keith Dawson, principal analyst at Ovum.
- WebRTC in the Enterprise, presented by Phil Edholm, president and principal at PKE Consulting LLC and UCStrategies expert.
- Performance Metrics for the Socialized Contact Center, featuring Paul Stockford, chief analyst at Saddletree Research.
- Clunky Robots or Customer-Pleasing Virtual Assistants? What’s Possible with Self-Service Today to Boost Revenue and Cut Costs for Your Business?, presented by Art Schoeller, vice president and principal analyst at Forrester Research.
- No Call Resolution? Embracing Proactive Customer Care, presented by Sheila McGee-Smith, McGee-Smith Analytics founder and principal analyst.
- Super-Charge Your Customer Service with Video Support, featuring Melanie Turek, vice president of research for enterprise communications & collaboration at Frost & Sullivan.
- Special appearance by Indianapolis Colts quarterback, Andrew Luck at the All-American Tailgate Party.
CX Hot Trends Symposium is supported by Diamond Sponsor Interactive Intelligence and Platinum Sponsors OrgSpan and ZenDesk.
Registration for CX Hot Trends Symposium is now open. Contact Frank Coppola at 203-852-6800, ext. 131 for more information. For media inquiries, contact Ashley Baster. Companies interested in exhibiting, sponsorship or advertising packages for CX Hot Trends Symposium should contact TMC's Dave Rodriguez at 203-852-6800, ext. 146.
For the latest CX Hot Trends Symposium news, updates and information follow the event on Twitter at @CXHotTrends.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. Visit TMC Events for additional information.
SYS-CON Events announced today that Key Information Systems, Inc. (KeyInfo), a leading cloud and infrastructure provider offering integrated solutions to enterprises, will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Key Information Systems is a leading regional systems integrator with world-class compute, storage and networking solutions and professional services for the most advanced softwa...
Oct. 10, 2015 07:30 AM EDT Reads: 416
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Oct. 10, 2015 07:00 AM EDT Reads: 5,906
DevOps and Continuous Delivery software provider XebiaLabs has announced it has been selected to join the Amazon Web Services (AWS) DevOps Competency partner program. The program is designed to highlight software vendors like XebiaLabs who have demonstrated technical expertise and proven customer success in DevOps and specialized solution areas like Continuous Delivery. DevOps Competency Partners provide solutions to, or have deep experience working with AWS users and other businesses to help t...
Oct. 10, 2015 06:00 AM EDT Reads: 241
The modern software development landscape consists of best practices and tools that allow teams to deliver software in a near-continuous manner. By adopting a culture of automation, measurement and sharing, the time to ship code has been greatly reduced, allowing for shorter release cycles and quicker feedback from customers and users. Still, with all of these tools and methods, how can teams stay on top of what is taking place across their infrastructure and codebase? Hopping between services a...
Oct. 10, 2015 06:00 AM EDT Reads: 524
Containers are changing the security landscape for software development and deployment. As with any security solutions, security approaches that work for developers, operations personnel and security professionals is a requirement. In his session at @DevOpsSummit, Kevin Gilpin, CTO and Co-Founder of Conjur, will discuss various security considerations for container-based infrastructure and related DevOps workflows.
Oct. 10, 2015 06:00 AM EDT Reads: 264
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
Oct. 10, 2015 06:00 AM EDT Reads: 812
Enterprises can achieve rigorous IT security as well as improved DevOps practices and Cloud economics by taking a new, cloud-native approach to application delivery. Because the attack surface for cloud applications is dramatically different than for highly controlled data centers, a disciplined and multi-layered approach that spans all of your processes, staff, vendors and technologies is required. This may sound expensive and time consuming to achieve as you plan how to move selected applicati...
Oct. 10, 2015 05:00 AM EDT Reads: 726
Nowadays, a large number of sensors and devices are connected to the network. Leading-edge IoT technologies integrate various types of sensor data to create a new value for several business decision scenarios. The transparent cloud is a model of a new IoT emergence service platform. Many service providers store and access various types of sensor data in order to create and find out new business values by integrating such data.
Oct. 10, 2015 04:00 AM EDT Reads: 599
The broad selection of hardware, the rapid evolution of operating systems and the time-to-market for mobile apps has been so rapid that new challenges for developers and engineers arise every day. Security, testing, hosting, and other metrics have to be considered through the process. In his session at Big Data Expo, Walter Maguire, Chief Field Technologist, HP Big Data Group, at Hewlett-Packard, will discuss the challenges faced by developers and a composite Big Data applications builder, foc...
Oct. 10, 2015 04:00 AM EDT Reads: 519
Data loss happens, even in the cloud. In fact, if your company has adopted a cloud application in the past three years, data loss has probably happened, whether you know it or not. In his session at 17th Cloud Expo, Bryan Forrester, Senior Vice President of Sales at eFolder, will present how common and costly cloud application data loss is and what measures you can take to protect your organization from data loss.
Oct. 10, 2015 03:00 AM EDT Reads: 593
The cloud has reached mainstream IT. Those 18.7 million data centers out there (server closets to corporate data centers to colocation deployments) are moving to the cloud. In his session at 17th Cloud Expo, Achim Weiss, CEO & co-founder of ProfitBricks, will share how two companies – one in the U.S. and one in Germany – are achieving their goals with cloud infrastructure. More than a case study, he will share the details of how they prioritized their cloud computing infrastructure deployments ...
Oct. 10, 2015 03:00 AM EDT Reads: 755
There are so many tools and techniques for data analytics that even for a data scientist the choices, possible systems, and even the types of data can be daunting. In his session at @ThingsExpo, Chris Harrold, Global CTO for Big Data Solutions for EMC Corporation, will show how to perform a simple, but meaningful analysis of social sentiment data using freely available tools that take only minutes to download and install. Participants will get the download information, scripts, and complete en...
Oct. 10, 2015 03:00 AM EDT Reads: 331
WebRTC: together these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at WebRTC Summit, Cary Bran, VP of Innovation and New Ventures at Plantronics and PLT Labs, will provide an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it may enable, complement or entirely transform.
Oct. 10, 2015 02:15 AM EDT Reads: 772
Interested in leveraging automation technologies and a cloud architecture to make developers more productive? Learn how PaaS can benefit your organization to help you streamline your application development, allow you to use existing infrastructure and improve operational efficiencies. Begin charting your path to PaaS with OpenShift Enterprise.
Oct. 10, 2015 02:00 AM EDT Reads: 584
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet condit...
Oct. 10, 2015 02:00 AM EDT Reads: 658