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Research and Markets: Analysis of the Global Contact Center and Office Headset Market 2014-2020

Research and Markets ( has announced the addition of the "Analysis of the Global Contact Center and Office Headset Market" report to their offering.

This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, the report identifies market drivers, restraints, demand patterns, competitive trends, and growth opportunities within the global business headset market. Through extensive primary and secondary research, this analysis provides telecommunication providers and manufacturers with a detailed look at the dynamics of a changing market.

This analysis will provide vendors with valuable insights to increase their growth and penetration opportunities within the headset marketplace.

This research service analyzes the global contact center and office headset market.

Contact center and office headsets include corded and cordless headsets that are used in conjunction with enterprise endpoints integrated with the rest of the enterprise communications infrastructure (premises-based time division multiplexing (TDM) and internet protocol (IP) platforms and/or hosted/cloud-based TDM/IP Centrex services).

The study covers the following headset categories:

  • Corded and cordless headsets for desktop phones.
  • Corded and cordless headsets for digital enhanced cordless telecommunications (DECT) phones.
  • Personal computer (PC) universal serial bus (PS USB) corded and cordless headsets for enterprise-grade communications.
  • Multiuse headsets, which connect various types of business endpoints such as desktop phones, desktop clients, and mobile phones.


  • Is the contact center and office headset market growing; how long will it continue to grow and at what rate? Where are the most significant growth opportunities for headset vendors?
  • How is the contact center and office headset channel structure evolving with the advent of new technologies?
  • What are the main drivers and restraints impacting the contact center and office headset market?
  • What are the current demand patterns for enterprise headsets?
  • What is the outlook for the office and contact center headset market in different regions of the globe?
  • How is the competitive landscape evolving? Who are the leaders?

Key Topics Covered:

  1. Executive Summary
  2. Market Overview
  3. Total Contact Center and Office Headset Market
  4. Contact Center Headset Segment Analysis
  5. Office Headset Segment Analysis
  6. Regional Analysis
  7. Mega Trends and Industry Convergence Implications
  8. The Last Word
  9. Appendix

Companies Mentioned

  • Accutone
  • GN Netcom
  • Jabra
  • Logitech
  • Microsoft
  • Plantronics
  • Sennheiser
  • Sennheiser Communications
  • VXi
  • VXi Corporation

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