|By PR Newswire||
|April 24, 2014 10:19 AM EDT||
CHICAGO, April 24, 2014 /PRNewswire/ -- SatisFacts (www.SatisFacts.com) is excited to announce that Waterton Residential and 30 of their apartment communities are 2013 national resident satisfaction award winners. SatisFacts works with over 200 management companies and well over a million apartment homes nationally. Waterton's hard work has not gone unnoticed – evidenced by last year's SatisFacts program results showing high levels of resident satisfaction. By successfully delivering an outstanding resident experience, the company's residents reward this effort with higher lease renewal rates and less resistance to rent increases. And the ability to proudly promote the company as a best-of-breed service provider is immensely important in today's ratings-obsessed world.
"Our associates continue to drive our Customer Service Promise; to delivering exceptional living experiences to our residents, by providing a community they are proud to call home," says Waterton Residential Executive Vice President and COO, Greg Lozinak. "Our Superior SatisFacts score is a true testament to the commitment of all Waterton associates and their dedication to our customer's satisfaction."
Doug Miller, founder and president of SatisFacts, adds, "Everyone wins when there is a passion for delivering world-class service – and resident feedback shows Waterton has this passion! Residents reward these highly performing properties by renewing their lease which reduces turnover and grows NOI. And dramatic marketing advantages can be realized leveraging scores and awards to boost a property and company's online reputation. When resident expectations are being met and exceeded, then SatisFacts helps clients leverage this by using award logos in advertising and marketing programs, posting scores online via our relationships with TurnSocial and PropertySolutions, and being able to seamlessly integrate ratings directly into property pages on ApartmentRatings.com via the powerful Verified Resident Program."
Waterton won a 2013 SatisFacts Insite® Superior Resident Satisfaction National Award!
And the following 30 properties won an Insite® Resident Satisfaction National Award:
- 9100 Vance
- Axcess 15
- Balmoral Village
- Bellemeade Farms
- The Exchange at Brier Creek
- City Place
- Deer Chase
- Fox Hill
- Gulf Stream Isles
- Los Prados
- Matthews Crossing
- One East Delaware
- Parc Alpharetta
- Pinnacle Ridge
- Presidential Towers
- Ridgeleigh at Van Dorn
- River North Park
- Symphony Place
- Tantra Lakes
- Tenside Apartments
- The Seneca
- Two Blocks
- VUE Fitzhugh
- VUE Greenville
- VUE Live Oak
SatisFacts™ (www.satisfacts.com), a division of Internet Brands, is the industry's retention and reputation management authority, working with hundreds of management companies and more than a million apartment units nationally. SatisFacts' feedback and reputation management systems Take the Guesswork Out of Retention™, and help clients reduce turnover, grow NOI and boost online reputations. For more information, contact Doug Miller, SatisFacts, at 866.655.1490 x100 or [email protected].
About Waterton Residential:
Chicago-based Waterton Residential, a subsidiary of Waterton Associates, L.L.C., is one of the leading multifamily companies in the nation, is focused on the acquisition of apartment communities in multiple markets to which it can add value through repositioning and renovation. With over 20,000 apartment homes the Waterton brand signifies exceptional living experiences, a sense of community, and home. Waterton employs approximately 500 associates who are committed to achieving the Waterton vision to be THE leader in the multifamily industry. For more information, please visit www.watertonresidential.com.
Contact: Virginia Love, [email protected], 404-937-2061
SOURCE Waterton Associates, LLC
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