Welcome!

News Feed Item

Joe Bullard Infiniti sales consultant earns Customer Satisfaction Leader designation

Ken Hofman sets the bar for customer care with perfect surveys for year straight

MOBILE, Ala., April 24, 2014 /PRNewswire-iReach/ -- Salespeople in the automotive world often are characterized as tactical and underhanded. While that reputation may represent segments of the industry, progressive car dealerships like Joe Bullard Auto in Mobile Ala. are fighting to break free from those ideas consumers have about automotive dealers. Ken Hoffman, Joe Bullard Infiniti sales consultant, is one of the individuals leading the way to a better car shopping experience as he recently was recognized by Infiniti for receiving perfect customer surveys for an entire year.

Photo - http://photos.prnewswire.com/prnh/20140424/78080  

"Most people go into a car dealership expecting the worst," Hofman said. "By projecting an image that is helpful rather than aggressive, you win the confidence of a lot of people."

As a Customer Satisfaction Leader, Hofman has been part of the Joe Bullard Infiniti team for nearly 10 years. With a background in the insurance industry, Hofman says he is happy he made the switch to automotive.

"Both insurance and vehicle sales are people industries. But you have something tangible to sell with autos. With vehicles, you're selling wants and needs. With insurance, it's more hopes and fears. I'm glad I made the switch."

Hofman's no-pressure, friendly approach to automotive sales is a key part of what has led to his success in the automotive world. While steering the process, Hofman says he spends a good amount of time listening to what prospective buyers need. By starting the process with the question, 'what do you need me to do for you?' many consumers begin identifying attributes they are looking for in a vehicle or hot-button issues they've had bad experiences with in the past."

Dealing with luxury cars like the Infiniti Q60 filled with the latest tech and conveniences, Hofman extends his expertise past the sales floor as he invites customers back to the dealership with any questions about their vehicles after purchase.

"People spend a long day looking at vehicles. By the time you go through a full delivery, people have had enough," Hofman said. "I'm happy to spend as long as anyone wants at delivery, but after about 30 minutes you begin to see that most people are ready to go. I always pair cell phones with the Bluetooth® Hands-free Phone System and set the Homelink® garage door opener before they leave. [I] emphasize that the end of the delivery is not their last chance to ask a question."

While Hofman is one of the leaders of the Joe Bullard Infiniti sales staff, the dealership's culture and training ensures a friendly atmosphere for anyone who steps foot on the lot. For more information about Joe Bullard Infiniti and its offerings, visit www.infinitiofmobile.com or call the dealership at 251-378-4360.

Media Contact: Casey Wright, Joe Bullard Auto, 251-378-4360, [email protected]

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

 

SOURCE Joe Bullard Auto

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
HyperConvergence came to market with the objective of being simple, flexible and to help drive down operating expenses. It reduced the footprint by bundling the compute/storage/network into one box. This brought a new set of challenges as the HyperConverged vendors are very focused on their own proprietary building blocks. If you want to scale in a certain way, let's say you identified a need for more storage and want to add a device that is not sold by the HyperConverged vendor, forget about it...
In his keynote at 19th Cloud Expo, Sheng Liang, co-founder and CEO of Rancher Labs, discussed the technological advances and new business opportunities created by the rapid adoption of containers. With the success of Amazon Web Services (AWS) and various open source technologies used to build private clouds, cloud computing has become an essential component of IT strategy. However, users continue to face challenges in implementing clouds, as older technologies evolve and newer ones like Docker c...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
"We're focused on how to get some of the attributes that you would expect from an Amazon, Azure, Google, and doing that on-prem. We believe today that you can actually get those types of things done with certain architectures available in the market today," explained Steve Conner, VP of Sales at Cloudistics, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Sanjeev Sharma Joins November 11-13, 2018 @DevOpsSummit at @CloudEXPO New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.
JETRO showcased Japan Digital Transformation Pavilion at SYS-CON's 21st International Cloud Expo® at the Santa Clara Convention Center in Santa Clara, CA. The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get...
As Cybric's Chief Technology Officer, Mike D. Kail is responsible for the strategic vision and technical direction of the platform. Prior to founding Cybric, Mike was Yahoo's CIO and SVP of Infrastructure, where he led the IT and Data Center functions for the company. He has more than 24 years of IT Operations experience with a focus on highly-scalable architectures.
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...
DXWorldEXPO LLC announced today that Dez Blanchfield joined the faculty of CloudEXPO's "10-Year Anniversary Event" which will take place on November 11-13, 2018 in New York City. Dez is a strategic leader in business and digital transformation with 25 years of experience in the IT and telecommunications industries developing strategies and implementing business initiatives. He has a breadth of expertise spanning technologies such as cloud computing, big data and analytics, cognitive computing, m...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory?