Welcome!

News Feed Item

Joe Bullard Infiniti sales consultant earns Customer Satisfaction Leader designation

Ken Hofman sets the bar for customer care with perfect surveys for year straight

MOBILE, Ala., April 24, 2014 /PRNewswire-iReach/ -- Salespeople in the automotive world often are characterized as tactical and underhanded. While that reputation may represent segments of the industry, progressive car dealerships like Joe Bullard Auto in Mobile Ala. are fighting to break free from those ideas consumers have about automotive dealers. Ken Hoffman, Joe Bullard Infiniti sales consultant, is one of the individuals leading the way to a better car shopping experience as he recently was recognized by Infiniti for receiving perfect customer surveys for an entire year.

Photo - http://photos.prnewswire.com/prnh/20140424/78080  

"Most people go into a car dealership expecting the worst," Hofman said. "By projecting an image that is helpful rather than aggressive, you win the confidence of a lot of people."

As a Customer Satisfaction Leader, Hofman has been part of the Joe Bullard Infiniti team for nearly 10 years. With a background in the insurance industry, Hofman says he is happy he made the switch to automotive.

"Both insurance and vehicle sales are people industries. But you have something tangible to sell with autos. With vehicles, you're selling wants and needs. With insurance, it's more hopes and fears. I'm glad I made the switch."

Hofman's no-pressure, friendly approach to automotive sales is a key part of what has led to his success in the automotive world. While steering the process, Hofman says he spends a good amount of time listening to what prospective buyers need. By starting the process with the question, 'what do you need me to do for you?' many consumers begin identifying attributes they are looking for in a vehicle or hot-button issues they've had bad experiences with in the past."

Dealing with luxury cars like the Infiniti Q60 filled with the latest tech and conveniences, Hofman extends his expertise past the sales floor as he invites customers back to the dealership with any questions about their vehicles after purchase.

"People spend a long day looking at vehicles. By the time you go through a full delivery, people have had enough," Hofman said. "I'm happy to spend as long as anyone wants at delivery, but after about 30 minutes you begin to see that most people are ready to go. I always pair cell phones with the Bluetooth® Hands-free Phone System and set the Homelink® garage door opener before they leave. [I] emphasize that the end of the delivery is not their last chance to ask a question."

While Hofman is one of the leaders of the Joe Bullard Infiniti sales staff, the dealership's culture and training ensures a friendly atmosphere for anyone who steps foot on the lot. For more information about Joe Bullard Infiniti and its offerings, visit www.infinitiofmobile.com or call the dealership at 251-378-4360.

Media Contact: Casey Wright, Joe Bullard Auto, 251-378-4360, [email protected]

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

 

SOURCE Joe Bullard Auto

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Cloud-based disaster recovery is critical to any production environment and is a high priority for many enterprise organizations today. Nearly 40% of organizations have had to execute their BCDR plan due to a service disruption in the past two years. Zerto on IBM Cloud offer VMware and Microsoft customers simple, automated recovery of on-premise VMware and Microsoft workloads to IBM Cloud data centers.
Why Federal cloud? What is in Federal Clouds and integrations? This session will identify the process and the FedRAMP initiative. But is it sufficient? What is the remedy for keeping abreast of cutting-edge technology? In his session at 21st Cloud Expo, Rasananda Behera will examine the proposed solutions: Private or public or hybrid cloud Responsible governing bodies How can we accomplish?
Today traditional IT approaches leverage well-architected compute/networking domains to control what applications can access what data, and how. DevOps includes rapid application development/deployment leveraging concepts like containerization, third-party sourced applications and databases. Such applications need access to production data for its test and iteration cycles. Data Security? That sounds like a roadblock to DevOps vs. protecting the crown jewels to those in IT.
SYS-CON Events announced today that Cedexis will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cedexis is the leader in data-driven enterprise global traffic management. Whether optimizing traffic through datacenters, clouds, CDNs, or any combination, Cedexis solutions drive quality and cost-effectiveness.
Elon Musk is among the notable industry figures who worries about the power of AI to destroy rather than help society. Mark Zuckerberg, on the other hand, embraces all that is going on. AI is most powerful when deployed across the vast networks being built for Internets of Things in the manufacturing, transportation and logistics, retail, healthcare, government and other sectors. Is AI transforming IoT for the good or the bad? Do we need to worry about its potential destructive power? Or will we...
The last two years has seen discussions about cloud computing evolve from the public / private / hybrid split to the reality that most enterprises will be creating a complex, multi-cloud strategy. Companies are wary of committing all of their resources to a single cloud, and instead are choosing to spread the risk – and the benefits – of cloud computing across multiple providers and internal infrastructures, as they follow their business needs. Will this approach be successful? How large is the ...
SYS-CON Events announced today that B2Cloud will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. B2Cloud specializes in IoT devices for preventive and predictive maintenance in any kind of equipment retrieving data like Energy consumption, working time, temperature, humidity, pressure, etc.
In his session at @ThingsExpo, Greg Gorman is the Director, IoT Developer Ecosystem, Watson IoT, will provide a short tutorial on Node-RED, a Node.js-based programming tool for wiring together hardware devices, APIs and online services in new and interesting ways. It provides a browser-based editor that makes it easy to wire together flows using a wide range of nodes in the palette that can be deployed to its runtime in a single-click. There is a large library of contributed nodes that help so...
IBM helps FinTechs and financial services companies build and monetize cognitive-enabled financial services apps quickly and at scale. Hosted on IBM Bluemix, IBM’s platform builds in customer insights, regulatory compliance analytics and security to help reduce development time and testing. In his session at 21st Cloud Expo, Lennart Frantzell, a Developer Advocate with IBM, will discuss how these tools simplify the time-consuming tasks of selection, mapping and data integration, allowing devel...
What is the best strategy for selecting the right offshore company for your business? In his session at 21st Cloud Expo, Alan Winters, U.S. Head of Business Development at MobiDev, will discuss the things to look for - positive and negative - in evaluating your options. He will also discuss how to maximize productivity with your offshore developers. Before you start your search, clearly understand your business needs and how that impacts software choices.
SYS-CON Events announced today that SIGMA Corporation will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. uLaser flow inspection device from the Japanese top share to Global Standard! Then, make the best use of data to flip to next page. For more information, visit http://www.sigma-k.co.jp/en/.
SYS-CON Events announced today that NetApp has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. NetApp is the data authority for hybrid cloud. NetApp provides a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with their partners, NetApp em...
Agile has finally jumped the technology shark, expanding outside the software world. Enterprises are now increasingly adopting Agile practices across their organizations in order to successfully navigate the disruptive waters that threaten to drown them. In our quest for establishing change as a core competency in our organizations, this business-centric notion of Agile is an essential component of Agile Digital Transformation. In the years since the publication of the Agile Manifesto, the conn...
There is huge complexity in implementing a successful digital business that requires efficient on-premise and cloud back-end infrastructure, IT and Internet of Things (IoT) data, analytics, Machine Learning, Artificial Intelligence (AI) and Digital Applications. In the data center alone, there are physical and virtual infrastructures, multiple operating systems, multiple applications and new and emerging business and technological paradigms such as cloud computing and XaaS. And then there are pe...
Real IoT production deployments running at scale are collecting sensor data from hundreds / thousands / millions of devices. The goal is to take business-critical actions on the real-time data and find insights from stored datasets. In his session at @ThingsExpo, John Walicki, Watson IoT Developer Advocate at IBM Cloud, will provide a fast-paced developer journey that follows the IoT sensor data from generation, to edge gateway, to edge analytics, to encryption, to the IBM Bluemix cloud, to Wa...