Welcome!

News Feed Item

SpatialBuzz Shortlisted for Mobile Industry Award

GUILDFORD, England, April 25, 2014 /PRNewswire/ --

SpatialBuzz, an innovative cloud-based customer experience analytics and service monitoring platform for network operators, has announced that it has been shortlisted in the Best Software Solution category in the Mobile Industry Awards 2014, which are organised by Mobile Today magazine.

     (Logo: http://photos.prnewswire.com/prnh/20140306/673908 )

"The mobile software solutions market is seeing exponential growth in the UK," said Matthew Campelli of Mobile Today. "As demand continues to grow across key sectors, including health, education, logistics and security, it is clear that mobile software solutions are becoming central to the successful growth and development of businesses across the UK, and we have added this new category to the Mobile Industry Awards to reflect this. The awards have attracted a large number of strong entries, and the shortlists represent the very best of these."

The entries are judged by a team of leading mobile industry figures, based on a range of criteria that include: features of software solution; testimonials from customers and partners in the UK mobile sector; focus of business; commercial performance; and a case study. The Awards will be presented at a prestigious dinner to be held on Thursday 5 June at The Brewery in Chiswell Street, London.

SpatialBuzz's customer testimonial and case study were both provided by Telefónica UK, one of its UK mobile operator customers. Telefónica UK gives its mobile subscribers real-time access to live network status information and detailed coverage maps; both powered by SpatialBuzz's online system. This improves customer experience and fosters loyalty to the network operator, and in many cases can avoid the need for them to phone the network call centre. A video of the case study can be seen online at http://www.spatialbuzz.com/case-studies.

SpatialBuzz harnesses the power of customer experience analytics to enable operators to better understand service issues by analyzing in real time where customers and agents are performing network status checks. The SpatialBuzz systems perform sophisticated spatio-temporal analytics on the usage of each of the information touch-points to identify both live network service issues as perceived by customers and areas with longer-term issues. These analytics enable the operator to obtain early warning of emerging issues, focus resources on improving network performance in the areas most important to customers and monitor service improvement following corrective actions.

The same information is provided seamlessly to the customer across multiple touch-points - online tools, mobile handset apps, and the systems used by customer service employees, who also have access to a web-based Geographic Information System (GIS) containing the most up-to-date network performance information available.

"We are honoured to be shortlisted for a Mobile Industry Award, which is a testament to our capability in helping mobile operators deliver more transparent, consistent and proactive services to their customers," said Andrew Blake, CTO of SpatialBuzz. "The SpatialBuzz platform has already won the Telecoms.com Award for CEM this year, and this nomination is a further endorsement of our success in transforming customer experience and promoting brand loyalty."

More information about the Mobile Industry Awards can be found at http://www.mobiletoday.co.uk/awards/.

Editorial contact details:
Andrew Blake, CTO, SpatialBuzz
Tel: +44(0)7799-765218
Email: [email protected]
Web: http://www.spatialbuzz.com

PR contact:
Helen Duncan, MWE Media
Tel: +44(0)7765-250610
Email: [email protected]

SOURCE SpatialBuzz

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...