Welcome!

News Feed Item

SpatialBuzz Shortlisted for Mobile Industry Award

GUILDFORD, England, April 25, 2014 /PRNewswire/ --

SpatialBuzz, an innovative cloud-based customer experience analytics and service monitoring platform for network operators, has announced that it has been shortlisted in the Best Software Solution category in the Mobile Industry Awards 2014, which are organised by Mobile Today magazine.

     (Logo: http://photos.prnewswire.com/prnh/20140306/673908 )

"The mobile software solutions market is seeing exponential growth in the UK," said Matthew Campelli of Mobile Today. "As demand continues to grow across key sectors, including health, education, logistics and security, it is clear that mobile software solutions are becoming central to the successful growth and development of businesses across the UK, and we have added this new category to the Mobile Industry Awards to reflect this. The awards have attracted a large number of strong entries, and the shortlists represent the very best of these."

The entries are judged by a team of leading mobile industry figures, based on a range of criteria that include: features of software solution; testimonials from customers and partners in the UK mobile sector; focus of business; commercial performance; and a case study. The Awards will be presented at a prestigious dinner to be held on Thursday 5 June at The Brewery in Chiswell Street, London.

SpatialBuzz's customer testimonial and case study were both provided by Telefónica UK, one of its UK mobile operator customers. Telefónica UK gives its mobile subscribers real-time access to live network status information and detailed coverage maps; both powered by SpatialBuzz's online system. This improves customer experience and fosters loyalty to the network operator, and in many cases can avoid the need for them to phone the network call centre. A video of the case study can be seen online at http://www.spatialbuzz.com/case-studies.

SpatialBuzz harnesses the power of customer experience analytics to enable operators to better understand service issues by analyzing in real time where customers and agents are performing network status checks. The SpatialBuzz systems perform sophisticated spatio-temporal analytics on the usage of each of the information touch-points to identify both live network service issues as perceived by customers and areas with longer-term issues. These analytics enable the operator to obtain early warning of emerging issues, focus resources on improving network performance in the areas most important to customers and monitor service improvement following corrective actions.

The same information is provided seamlessly to the customer across multiple touch-points - online tools, mobile handset apps, and the systems used by customer service employees, who also have access to a web-based Geographic Information System (GIS) containing the most up-to-date network performance information available.

"We are honoured to be shortlisted for a Mobile Industry Award, which is a testament to our capability in helping mobile operators deliver more transparent, consistent and proactive services to their customers," said Andrew Blake, CTO of SpatialBuzz. "The SpatialBuzz platform has already won the Telecoms.com Award for CEM this year, and this nomination is a further endorsement of our success in transforming customer experience and promoting brand loyalty."

More information about the Mobile Industry Awards can be found at http://www.mobiletoday.co.uk/awards/.

Editorial contact details:
Andrew Blake, CTO, SpatialBuzz
Tel: +44(0)7799-765218
Email: [email protected]
Web: http://www.spatialbuzz.com

PR contact:
Helen Duncan, MWE Media
Tel: +44(0)7765-250610
Email: [email protected]

SOURCE SpatialBuzz

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Father business cycles and digital consumers are forcing enterprises to respond faster to customer needs and competitive demands. Successful integration of DevOps and Agile development will be key for business success in today’s digital economy. In his session at DevOps Summit, Pradeep Prabhu, Co-Founder & CEO of Cloudmunch, covered the critical practices that enterprises should consider to seamlessly integrate Agile and DevOps processes, barriers to implementing this in the enterprise, and pr...
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection.
CIOs and those charged with running IT Operations are challenged to deliver secure, audited, and reliable compute environments for the applications and data for the business. Behind the scenes these tasks are often accomplished by following onerous time-consuming processes and often the management of these environments and processes will be outsourced to multiple IT service providers. In addition, the division of work is often siloed into traditional "towers" that are not well integrated for cro...
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
SYS-CON Events announced today that VAI, a leading ERP software provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. VAI (Vormittag Associates, Inc.) is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Part...
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
Fortunately, meaningful and tangible business cases for IoT are plentiful in a broad array of industries and vertical markets. These range from simple warranty cost reduction for capital intensive assets, to minimizing downtime for vital business tools, to creating feedback loops improving product design, to improving and enhancing enterprise customer experiences. All of these business cases, which will be briefly explored in this session, hinge on cost effectively extracting relevant data from ...
In most cases, it is convenient to have some human interaction with a web (micro-)service, no matter how small it is. A traditional approach would be to create an HTTP interface, where user requests will be dispatched and HTML/CSS pages must be served. This approach is indeed very traditional for a web site, but not really convenient for a web service, which is not intended to be good looking, 24x7 up and running and UX-optimized. Instead, talking to a web service in a chat-bot mode would be muc...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed...
As enterprises work to take advantage of Big Data technologies, they frequently become distracted by product-level decisions. In most new Big Data builds this approach is completely counter-productive: it presupposes tools that may not be a fit for development teams, forces IT to take on the burden of evaluating and maintaining unfamiliar technology, and represents a major up-front expense. In his session at @BigDataExpo at @ThingsExpo, Andrew Warfield, CTO and Co-Founder of Coho Data, will dis...
The principles behind DevOps are not new - for decades people have been automating system administration and decreasing the time to deploy apps and perform other management tasks. However, only recently did we see the tools and the will necessary to share the benefits and power of automation with a wider circle of people. In his session at DevOps Summit, Bernard Sanders, Chief Technology Officer at CloudBolt Software, explored the latest tools including Puppet, Chef, Docker, and CMPs needed to...
SYS-CON Events announced today that iDevices®, the preeminent brand in the connected home industry, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. iDevices, the preeminent brand in the connected home industry, has a growing line of HomeKit-enabled products available at the largest retailers worldwide. Through the “Designed with iDevices” co-development program and its custom-built IoT Cloud Infrastruc...