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arvato Financial Solutions Choose Callcredit for Bespoke Scorecard to Support TCF Initiative
|By Marketwired .
|April 28, 2014 01:01 AM EDT
LEEDS, UNITED KINGDOM -- (Marketwired) -- 04/28/14 -- Callcredit Information Group has created a custom-built scorecard for arvato Financial Solutions (aFS) enabling a complete view of each customer's circumstances through a single platform.
Callcredit simplified aFS's data acquisition under a single data licence by bringing together a summarised view of a customer's credit file to include information on credit commitments, electoral roll data, bankruptcies, CCJ's and insolvencies, with Callcredit's affordability; data to create one streamlined delivery channel.
This allows aFS to quickly obtain a view of each individual customer's credit commitments whilst simultaneously assessing the customer's ability to pay their outstanding receivables, based upon debt to income ratios. This has provided aFS with the most detailed insight of each customer throughout the collections process and ensures that aFS can analyse each customer's personal circumstances and implement a fair and sustainable repayment plan.
In addition, Callcredit has built a bespoke trace solution to improve aFS's customer contact levels. This has provided greater validation around the customer's contact address and potential contact channels, including telephony, mail and email, thus greatly reducing operational cost.
Bryan Mouat, CEO of arvato Financial Solutions UK and Ireland, commented "From our previous engagements with Callcredit, we knew that they had an appetite and an aptitude for innovation. From start to finish we were guided through the design process by a strong and informed team, with a keen eye for detail. The result has brought together multiple products under a simplified delivery channel, increasing our customer insight. The benefits of this cannot be underestimated and transcends beyond our organisation, benefitting our clients and customers alike."
Alistair Kay, Senior Business Development Manager commented "Like us, aFS has a strong focus on innovation and technology. We fully embraced their requirements and relished the opportunity to create a unique solution to meet aFS's business objectives. By delivering a range of our data solutions through one channel aFS will now have all of the data required in one place, enabling aFS to make better informed decisions which will benefit their clients and consumers. Crucially, this will ensure that aFS meets regulatory requirements, which are increasingly important in the customer management process."
About Callcredit Information Group - www.callcredit.co.uk
Callcredit Information Group's leading approach to deploying consumer information brings together experts across the fields of credit referencing, marketing services, interactive solutions and consultative analytics to provide clients with a range of innovative and effective products to discover new customers and to engage with current customers to optimise and increase profitability.
In a first for UK consumers, Callcredit launched Noddle (www.noddle.co.uk), a service that offers people free access to their personal monthly credit reports for life.
Other products include award-winning fraud verification tools and database solutions to positively verify consumers, global operations to help expand businesses into new markets, digital solutions to improve the overall journey consumers make during interaction with a brand and consumer marketing data and segmentation to improve understanding and targeting of customers and prospects.
Callcredit also offers products for their clients to assess a customer's credit risk and affordability and their experts in collections and recoveries provide tailored debt recovery and tracing tools. Their market analysis and network planning function helps organisations develop profitable retail networks, and their tools in multi bureau, analytics and metrics work to provide fully assessed bureau data.
About arvato Financial Solutions - www.finance.arvato.com/co.uk
arvato Financial Solutions (aFS) is a global financial service provider and part of the Bertelsmann Group. arvato Financial Solutions has over 6,000 employees in more than 40 countries across Europe, America, Latin America, Africa and Asia and offers flexible, innovative and creative solutions for the value oriented management of customer relationships and cash flows.
As Europe's third largest integrated financial service provider arvato Financial Solutions adds significant value to its clients by increasing cash flow within all phases of the customer lifecycle covering risk management and customer take on, customer invoicing, credit management and debt recovery; providing a diverse range of tailor-made outsourced financial solutions to over 10,000 customers worldwide, specialising in the banking, utility, finance, telecoms, insurance, retail, e-commerce, and healthcare sectors.
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