|By Elizabeth White||
|May 2, 2014 09:45 AM EDT||
WebRTC promises to make real-time communications so ubiquitous that whole new ways of how consumers interact with businesses, or with fellow consumers of the same business, will emerge. Outside of the RTC world, innovative companies like Amazon are already offering ways for customers to help themselves or others. WebRTC will accelerate this trend. It will also impact the way how and when consumers reach out to the contact center, and vice versa.
In his session at 2nd WebRTC Summit, Tobias Goebel, Director of Mobile Strategy at Aspect Software, will share ideas on what this paradigm shift in B2C customer communications will mean for the customer on the one hand, and the contact center on the other.
Tobias Goebel has over 10 years of experience in the IVR and contact center industry. As part of Aspect Software's product management and marketing team today, he works on defining the future of the mobile customer experience, which will incorporate channels such as mobile apps, SMS, voice, chat, social, and will address the customer holistically, taking the SoLoMoClo (Social, Local, Mobile, Cloud) trend into account. Tobias holds degrees in Computational Linguistics, Phonetics, and Computer Science from the universities of Bonn, Germany, and Edinburgh, UK.
A Rock Star Faculty, Top Keynotes, Sessions, and Top Delegates!
2nd WebRTC Summit, June 10-12, 2014, at the Javits Center in New York City, New York, and 3rd WebRTC Summit, Nov. 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading WebRTC industry players in the world.
for WebRTC Summit
Sponsorship, exhibit, and keynote opportunities can be obtained from Carmen Gonzalez by email at events (at) sys-con.com, or by phone 201 802-3021.
Early Bird Registration Options
for 2nd WebRTC Summit
WebRTC Summit delegates can pre-register for 2nd WebRTC Summit with Early Bird Savings here.
About SYS-CON Media & SYS-CON Events
SYS-CON Media (www.sys-con.com) has since 1994 been connecting technology companies and customers through a comprehensive content stream at www.sys-con.com - featuring over forty focused subject areas, from Cloud Computing to Web Security - interwoven with market-leading full-scale conferences produced by SYS-CON Events. The company's internationally recognized brands include among others Cloud Expo® (www.CloudComputingExpo.com), Big Data Expo (http://BigDataExpo.net), SDN Expo (http://SDNExpo.co),Virtualization Conference & Expo (www.VirtualizationConference.com), WebRTC Summit (http://WebRTCSummit.net), DevOps Summit (http://DevOps.sys-con.com), Government IT Conference & Expo (www.GovITExpo.com), Cloud Computing Bootcamp(www.CloudComputingBootcamp.com), and UlitzerLive! New Media Conference & Expo (http://events.sys-con.com).
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According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
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