|By Business Wire||
|April 30, 2014 05:26 AM EDT||
Orange Business Services and the consultancy Sia Partners released a position paper which explores how the digital phenomenon fundamentally changes ways of working by impacting employees, as well as how companies interact with their clients and partners, thereby creating new opportunities. This position paper is based on a Europe-wide study - conducted in conjunction with Sia Partners and Harris Interactive - including more than 1,800 interviews with company CEOs, IT managers, business owners and Human Resources managers across five European countries.
New ways of working to improve customer relationships
The digital phenomenon has an effect on the expectations of individuals today who want more connectivity, personalization and interaction in their relationships with companies. The research indicates that 83 percent of European companies acknowledge that better customer service is a driver of new ways of working. The position paper highlights the experience of BNP Paribas Wealth Management, which provided tablets to its increasingly mobile sales forces in Asia to manage the relationships with their customers.
Home working diversifies with the emergence of “third place working”
Flexible working is not only a means to improve quality of life of employees, but also a lever for productivity and real estate optimization for companies. The study reveals that flexible working is formalized by a legal framework in 54 percent of European companies, which have established a home working policy. In addition to home working and office working, distance work is taking on new forms in various locations - from public to enterprise-provided - to accommodate employees. These new spaces are known as “third places to work.”
Collaborative work: the enterprise opens its ecosystem
Through co-creation, co-working and co-innovation, collaboration is a real evolution in ways of working that is made possible thanks to the digital transformation. Companies extend their collaboration to an increasingly wide network of suppliers, clients and partners. “Corpoworking” is a new trend that consists of welcoming members of this ecosystem in a dedicated location. This is the case with SNCF, which has specific workspaces - and access to the company’s Wi-Fi - in their new headquarters to accommodate partners and clients. In addition to shared spaces, 74 percent of European companies consider collaboration with external partners a ‘must-have’ or ‘nice-to-have’ practice.
Security: a major requirement for companies
The introduction of new ways of working calls for a transformation of the company’s IT infrastructure and raises questions about security and the protection of resources. Sixty-five percent of companies in the study confirm that security will have an impact on their ways of working over the next three years. In 2013, 62 percent of European companies had set up a secure mobile solution, and 10 percent more planned to deploy one before the end of 2014.
IT projects increasingly influenced by business departments
While IT managers are still responsible for the choice of digital equipment and solutions in 97 percent of European companies today, the position paper shows the increasing influence of business owners (i.e., director or manager of business units, production, facilities, marketing or sales) in the decision-making process. Thirty-six percent of European companies believe that business owners’ level of involvement in decision making will increase in the next three years. Human Resources (HR) executives also play a major role. In 59 percent of companies, HR is involved in the decision-making process for the working environment.
In 2014, 44 percent of European companies plan to implement at least one new tool or service to develop new ways of working. For example, their priority projects cited for the short term involve deploying cloud services, tablets and applications. Orange Business Services and Sia Partners’ ambition is to accompany enterprises in their digital transformation.
Download the position paper here: http://www.orange-business.com/en/library/white-paper/taming-the-digital-tiger
Position paper methodology
The position paper “Taming the digital tiger: How to seize the opportunities from new ways of working” is based on a Europe-wide study performed by Orange Business Services with the support of Sia Partners and Harris Interactive. Conducted in 2013 in Europe, it was extended to cover the U.S. and Asia in 2014 with additional interviews. The paper now covers:
- 8 countries: Belgium, China, France, Poland, Spain, Switzerland, U.K., U.S.
- 60 face-to-face interviews, 10 focus groups with 62 participants, 1,862 interviews
- large, medium and small companies
- a mix of business sectors, including services, industry, agriculture, trade, transport and construction
- various corporate functions: CEOs, IT/Telco managers, Human Resources, business owners (director or manager of business units, production, facilities, marketing or sales)
About Orange Business Services
Orange Business Services, the Orange branch dedicated to B2B services, is a leading global integrator of communications solutions for multinational corporations. With the world's largest, seamless network for voice and data, Orange Business Services reaches 220 countries and territories with local support in more than 160. Offering a comprehensive package of communication services covering cloud computing, enterprise mobility, M2M, security, unified communications, videoconferencing, and broadband, Orange Business Services delivers a best-in-class customer experience across a global landscape. Thousands of enterprise customers and 1.4 million mobile data users rely on an Orange Business Services international platform for communicating and conducting business. Orange Business Services was awarded four of the telecom industry’s highest accolades at the annual World Communication Awards 2013 - Best Global Operator, Best Cloud Service, Best Enterprise Service and Best Small Business Service. Orange Business Services is the only seven-time winner of Best Global Operator. Learn more at www.orange-business.com or follow us on LinkedIn, Twitter or Facebook.
Orange is one of the world’s leading telecommunications operators with annual sales of €41 billion in 2013 and has 164,000 employees worldwide at March 31, 2014. Orange is listed on the NYSE Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).
Orange and any other Orange product or service names included in this material are trademarks of Orange Brand Services Limited.
About Sia Partners
In less than 14 years, Sia Partners has become the leading independent consulting firm in France. The firm was cofounded in 1999 by Matthieu Courtecuisse who is now the majority shareholder accompanied by 14 international partners. Sia Partners boasts 500 consultants and an annual turnover of 75 million Euros. The Group has offices in 12 countries, including the US, its second biggest market, which contributes 10% of total turnover. Sia Partners is renowned for its sharp expertise in the Energy, Banking, Insurance, Telecoms and Transportation sectors.
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo, November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Learn what is going on, contribute to the discussions, and e...
Sep. 3, 2015 12:15 PM EDT
In his session at @ThingsExpo, Lee Williams, a producer of the first smartphones and tablets, will talk about how he is now applying his experience in mobile technology to the design and development of the next generation of Environmental and Sustainability Services at ETwater. He will explain how M2M controllers work through wirelessly connected remote controls; and specifically delve into a retrofit option that reverse-engineers control codes of existing conventional controller systems so the...
Sep. 3, 2015 12:00 PM EDT Reads: 245
Containers are not new, but renewed commitments to performance, flexibility, and agility have propelled them to the top of the agenda today. By working without the need for virtualization and its overhead, containers are seen as the perfect way to deploy apps and services across multiple clouds. Containers can handle anything from file types to operating systems and services, including microservices. What are microservices? Unlike what the name implies, microservices are not necessarily small,...
Sep. 3, 2015 12:00 PM EDT Reads: 117
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, will introduce the technologies required for implementing thes...
Sep. 3, 2015 11:30 AM EDT
ElasticBox, the agile application delivery manager, announced freely available public boxes for the DevOps community. ElasticBox works with enterprises to help them deploy any application to any cloud. Public boxes are curated reference boxes that represent some of the most popular applications and tools for orchestrating deployments at scale. Boxes are an adaptive way to represent reusable infrastructure as components of code. Boxes contain scripts, variables, and metadata to automate proces...
Sep. 3, 2015 11:30 AM EDT
The web app is agile. The REST API is agile. The testing and planning are agile. But alas, data infrastructures certainly are not. Once an application matures, changing the shape or indexing scheme of data often forces at best a top down planning exercise and at worst includes schema changes that force downtime. The time has come for a new approach that fundamentally advances the agility of distributed data infrastructures. Come learn about a new solution to the problems faced by software organ...
Sep. 3, 2015 11:00 AM EDT Reads: 130
U.S. companies are desperately trying to recruit and hire skilled software engineers and developers, but there is simply not enough quality talent to go around. Tiempo Development is a nearshore software development company. Our headquarters are in AZ, but we are a pioneer and leader in outsourcing to Mexico, based on our three software development centers there. We have a proven process and we are experts at providing our customers with powerful solutions. We transform ideas into reality.
Sep. 3, 2015 10:45 AM EDT Reads: 569
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts...
Sep. 3, 2015 10:45 AM EDT
Advances in technology and ubiquitous connectivity have made the utilization of a dispersed workforce more common. Whether that remote team is located across the street or country, management styles/ approaches will have to be adjusted to accommodate this new dynamic. In his session at 17th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., will focus on the challenges of managing remote teams, providing real-world examples that demonstrate what works and what...
Sep. 3, 2015 10:15 AM EDT Reads: 115
SYS-CON Events announced today that Micron Technology, Inc., a global leader in advanced semiconductor systems, will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Micron’s broad portfolio of high-performance memory technologies – including DRAM, NAND and NOR Flash – is the basis for solid state drives, modules, multichip packages and other system solutions. Backed by more than 35 years of tech...
Sep. 3, 2015 10:00 AM EDT Reads: 278
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises ar...
Sep. 3, 2015 10:00 AM EDT Reads: 1,597
Any Ops team trying to support a company in today’s cloud-connected world knows that a new way of thinking is required – one just as dramatic than the shift from Ops to DevOps. The diversity of modern operations requires teams to focus their impact on breadth vs. depth. In his session at DevOps Summit, Adam Serediuk, Director of Operations at xMatters, Inc., will discuss the strategic requirements of evolving from Ops to DevOps, and why modern Operations has begun leveraging the “NoOps” approa...
Sep. 3, 2015 10:00 AM EDT Reads: 448
While many app developers are comfortable building apps for the smartphone, there is a whole new world out there. In his session at @ThingsExpo, Narayan Sainaney, Co-founder and CTO of Mojio, will discuss how the business case for connected car apps is growing and, with open platform companies having already done the heavy lifting, there really is no barrier to entry.
Sep. 3, 2015 09:30 AM EDT Reads: 208
As more intelligent IoT applications shift into gear, they’re merging into the ever-increasing traffic flow of the Internet. It won’t be long before we experience bottlenecks, as IoT traffic peaks during rush hours. Organizations that are unprepared will find themselves by the side of the road unable to cross back into the fast lane. As billions of new devices begin to communicate and exchange data – will your infrastructure be scalable enough to handle this new interconnected world?
Sep. 3, 2015 09:30 AM EDT Reads: 201
Everyone talks about continuous integration and continuous delivery but those are just two ends of the pipeline. In the middle of DevOps is continuous testing (CT), and many organizations are struggling to implement continuous testing effectively. After all, without continuous testing there is no delivery. And Lab-As-A-Service (LaaS) enhances the CT with dynamic on-demand self-serve test topologies. CT together with LAAS make a powerful combination that perfectly serves complex software developm...
Sep. 3, 2015 09:30 AM EDT Reads: 235