Welcome!

News Feed Item

Arise Virtual Solutions Wins Leading UK Innovation Award

Arise Virtual Solutions, the leading, global provider of virtual/work-at-home business process outsourcing (BPO) and crowdsourcing solutions, announced today that it has been awarded two innovation awards by the Professional Planning Forum as part of its highly respected 2014 Innovation Awards that celebrate and benchmark excellence in the industry.

The winners were announced at the Professional Planning Forum’s Customer Strategy & Planning conference in Brighton on April 30th. Arise was the overall winner, with individual awards taken by Santander, Webhelp UK, UPC, Capital One, LV= and Neopost. Commenting on the awards, Arise EMEA CEO, David Cartwright stated: “I am delighted that Arise has gained such recognition from our leading industry peers. This really feels like a coming of age for homeworking within the contact centre industry. It is also a great endorsement for the professionalism and flexible delivery of our network of Independent Business Owners (Arise’s service providers) across the whole of the UK and Ireland.”

Arise Virtual Solutions gained the overall Innovation of the Year Award for achieving high performance, homeworking at scale. Their modern, crowdsourcing based model allows people to work flexible schedules, which in turn allows Arise to source rapidly which helps its clients manage volatility, deliver quality and gain 20-30% efficiency savings. They were also presented with the Innovation Award for Agility and Empowerment.

“One key to our model is our service providers are running their own independent businesses, which brings to the table a different mind-set than a call centre employee. This business focus is a key attribute that allows them to hit the metrics on a consistent basis,” explains Keir Greenwood, Client Results Director EMEA, Arise. Steve Woosey, Chief Executive of the Professional Planning Forum, continues, “Arise stood out for the way they re-thought what it means to work in a customer contact centre today. They have provided real choice and accountability and at the front-line, people, planning, communication and technology have come together to break the mould.” The winners were selected by a team, which included 19 experienced industry practitioners, many of them previous winners or finalists. Judges visited each of the 17 shortlisted organisations, and then assessed them against a strict set of criteria.

“The PPF award is well deserved recognition. The Arise business model is enabling organisations and organisational structures to evolve the way in which they are meeting customer demands. With customer contact channels proliferating and customer expectations rising, organisations need to be able to innovate and explore new ways of managing demand to deliver great levels of customer experience. We are delighted to have been recognised by this award,” says Arise EMEA Vice President of Business Development, Ken Wheeler.

"Every year judging visits exceed our expectations and amaze our external judges," says Paul Smedley, Chair and Founder of the Professional Planning Forum. "It is exciting to see how customer operations are developing and it is clearer than ever to see how it is our people who build success. Our conference theme this year reinforced what we saw at all our visits to finalists; that our collective success is achieved through our people, understanding the part they play, developing the skills required and creating an environment of innovation.”

About Arise Virtual Solutions:

Arise Virtual Solutions is a work-at-home, business process outsourcing/crowdsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognised as a work-at-home call centre pioneer, Arise has been delivering services in the cloud for nearly 20 years through its network of tens of thousands of independent, work-at-home customer service, sales and technical support providers in the United States, Canada, the United Kingdom and Ireland. Arise provides flexible and cost-effective customer contact, business processing, e-learning and consulting solutions to premium brands around the world, including many Fortune 150 and 500 companies.

To learn more about No Boundaries, Better Results™ and how Arise Virtual Solutions can help you, please visit www.arise.com.

For more information about the PPF 2014 Awards, please visit: http://planningforum.co.uk/Awards

About The Professional Planning Forum:

The Professional Planning Forum (www.planningforum.co.uk) is an independent industry body established in 2000 to promote best practice and effective planning in customer contact operations. Working in all sectors to provide strategic advice and best practice support for managers and to offer specialist training and accreditation for planning and analysis, we facilitate nine dedicated communities of best practice.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business - from apparel to energy - is being rewritten by software. From planning to development to management to security, CA creates software that fuels transformation for companies in the applic...
Amazon started as an online bookseller 20 years ago. Since then, it has evolved into a technology juggernaut that has disrupted multiple markets and industries and touches many aspects of our lives. It is a relentless technology and business model innovator driving disruption throughout numerous ecosystems. Amazon’s AWS revenues alone are approaching $16B a year making it one of the largest IT companies in the world. With dominant offerings in Cloud, IoT, eCommerce, Big Data, AI, Digital Assista...
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists looked at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deliver...
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), provided an overview of various initiatives to certify the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldwide re...
Both SaaS vendors and SaaS buyers are going “all-in” to hyperscale IaaS platforms such as AWS, which is disrupting the SaaS value proposition. Why should the enterprise SaaS consumer pay for the SaaS service if their data is resident in adjacent AWS S3 buckets? If both SaaS sellers and buyers are using the same cloud tools, automation and pay-per-transaction model offered by IaaS platforms, then why not host the “shrink-wrapped” software in the customers’ cloud? Further, serverless computing, cl...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
Wooed by the promise of faster innovation, lower TCO, and greater agility, businesses of every shape and size have embraced the cloud at every layer of the IT stack – from apps to file sharing to infrastructure. The typical organization currently uses more than a dozen sanctioned cloud apps and will shift more than half of all workloads to the cloud by 2018. Such cloud investments have delivered measurable benefits. But they’ve also resulted in some unintended side-effects: complexity and risk. ...
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, discussed some of the security challenges of the IoT infrastructure and related how these aspects impact Smart Living. The material was delivered interac...
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities. In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, posited that disruption is inevitable for comp...
It is ironic, but perhaps not unexpected, that many organizations who want the benefits of using an Agile approach to deliver software use a waterfall approach to adopting Agile practices: they form plans, they set milestones, and they measure progress by how many teams they have engaged. Old habits die hard, but like most waterfall software projects, most waterfall-style Agile adoption efforts fail to produce the results desired. The problem is that to get the results they want, they have to ch...
IoT solutions exploit operational data generated by Internet-connected smart “things” for the purpose of gaining operational insight and producing “better outcomes” (for example, create new business models, eliminate unscheduled maintenance, etc.). The explosive proliferation of IoT solutions will result in an exponential growth in the volume of IoT data, precipitating significant Information Governance issues: who owns the IoT data, what are the rights/duties of IoT solutions adopters towards t...
"We are a monitoring company. We work with Salesforce, BBC, and quite a few other big logos. We basically provide monitoring for them, structure for their cloud services and we fit into the DevOps world" explained David Gildeh, Co-founder and CEO of Outlyer, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, Doug Vanderweide, an instructor at Linux Academy, discussed why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers wit...
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists discussed how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations might...
"When we talk about cloud without compromise what we're talking about is that when people think about 'I need the flexibility of the cloud' - it's the ability to create applications and run them in a cloud environment that's far more flexible,” explained Matthew Finnie, CTO of Interoute, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.