Welcome!

News Feed Item

Arise Virtual Solutions Wins Leading UK Innovation Award

Arise Virtual Solutions, the leading, global provider of virtual/work-at-home business process outsourcing (BPO) and crowdsourcing solutions, announced today that it has been awarded two innovation awards by the Professional Planning Forum as part of its highly respected 2014 Innovation Awards that celebrate and benchmark excellence in the industry.

The winners were announced at the Professional Planning Forum’s Customer Strategy & Planning conference in Brighton on April 30th. Arise was the overall winner, with individual awards taken by Santander, Webhelp UK, UPC, Capital One, LV= and Neopost. Commenting on the awards, Arise EMEA CEO, David Cartwright stated: “I am delighted that Arise has gained such recognition from our leading industry peers. This really feels like a coming of age for homeworking within the contact centre industry. It is also a great endorsement for the professionalism and flexible delivery of our network of Independent Business Owners (Arise’s service providers) across the whole of the UK and Ireland.”

Arise Virtual Solutions gained the overall Innovation of the Year Award for achieving high performance, homeworking at scale. Their modern, crowdsourcing based model allows people to work flexible schedules, which in turn allows Arise to source rapidly which helps its clients manage volatility, deliver quality and gain 20-30% efficiency savings. They were also presented with the Innovation Award for Agility and Empowerment.

“One key to our model is our service providers are running their own independent businesses, which brings to the table a different mind-set than a call centre employee. This business focus is a key attribute that allows them to hit the metrics on a consistent basis,” explains Keir Greenwood, Client Results Director EMEA, Arise. Steve Woosey, Chief Executive of the Professional Planning Forum, continues, “Arise stood out for the way they re-thought what it means to work in a customer contact centre today. They have provided real choice and accountability and at the front-line, people, planning, communication and technology have come together to break the mould.” The winners were selected by a team, which included 19 experienced industry practitioners, many of them previous winners or finalists. Judges visited each of the 17 shortlisted organisations, and then assessed them against a strict set of criteria.

“The PPF award is well deserved recognition. The Arise business model is enabling organisations and organisational structures to evolve the way in which they are meeting customer demands. With customer contact channels proliferating and customer expectations rising, organisations need to be able to innovate and explore new ways of managing demand to deliver great levels of customer experience. We are delighted to have been recognised by this award,” says Arise EMEA Vice President of Business Development, Ken Wheeler.

"Every year judging visits exceed our expectations and amaze our external judges," says Paul Smedley, Chair and Founder of the Professional Planning Forum. "It is exciting to see how customer operations are developing and it is clearer than ever to see how it is our people who build success. Our conference theme this year reinforced what we saw at all our visits to finalists; that our collective success is achieved through our people, understanding the part they play, developing the skills required and creating an environment of innovation.”

About Arise Virtual Solutions:

Arise Virtual Solutions is a work-at-home, business process outsourcing/crowdsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognised as a work-at-home call centre pioneer, Arise has been delivering services in the cloud for nearly 20 years through its network of tens of thousands of independent, work-at-home customer service, sales and technical support providers in the United States, Canada, the United Kingdom and Ireland. Arise provides flexible and cost-effective customer contact, business processing, e-learning and consulting solutions to premium brands around the world, including many Fortune 150 and 500 companies.

To learn more about No Boundaries, Better Results™ and how Arise Virtual Solutions can help you, please visit www.arise.com.

For more information about the PPF 2014 Awards, please visit: http://planningforum.co.uk/Awards

About The Professional Planning Forum:

The Professional Planning Forum (www.planningforum.co.uk) is an independent industry body established in 2000 to promote best practice and effective planning in customer contact operations. Working in all sectors to provide strategic advice and best practice support for managers and to offer specialist training and accreditation for planning and analysis, we facilitate nine dedicated communities of best practice.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Deep learning has been very successful in social sciences and specially areas where there is a lot of data. Trading is another field that can be viewed as social science with a lot of data. With the advent of Deep Learning and Big Data technologies for efficient computation, we are finally able to use the same methods in investment management as we would in face recognition or in making chat-bots. In his session at 20th Cloud Expo, Gaurav Chakravorty, co-founder and Head of Strategy Development ...
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
In his session at Cloud Expo, Alan Winters, an entertainment executive/TV producer turned serial entrepreneur, will present a success story of an entrepreneur who has both suffered through and benefited from offshore development across multiple businesses: The smart choice, or how to select the right offshore development partner Warning signs, or how to minimize chances of making the wrong choice Collaboration, or how to establish the most effective work processes Budget control, or how to m...
"delaPlex is a software development company. We do team-based outsourcing development," explained Mark Rivers, COO and Co-founder of delaPlex Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that Auditwerx will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Auditwerx specializes in SOC 1, SOC 2, and SOC 3 attestation services throughout the U.S. and Canada. As a division of Carr, Riggs & Ingram (CRI), one of the top 20 largest CPA firms nationally, you can expect the resources, skills, and experience of a much larger firm combined with the accessibility and atten...
What if you could build a web application that could support true web-scale traffic without having to ever provision or manage a single server? Sounds magical, and it is! In his session at 20th Cloud Expo, Chris Munns, Senior Developer Advocate for Serverless Applications at Amazon Web Services, will show how to build a serverless website that scales automatically using services like AWS Lambda, Amazon API Gateway, and Amazon S3. We will review several frameworks that can help you build serverle...
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Ge...