Click here to close now.




















Welcome!

News Feed Item

Arise Virtual Solutions Wins Leading UK Innovation Award

Arise Virtual Solutions, the leading, global provider of virtual/work-at-home business process outsourcing (BPO) and crowdsourcing solutions, announced today that it has been awarded two innovation awards by the Professional Planning Forum as part of its highly respected 2014 Innovation Awards that celebrate and benchmark excellence in the industry.

The winners were announced at the Professional Planning Forum’s Customer Strategy & Planning conference in Brighton on April 30th. Arise was the overall winner, with individual awards taken by Santander, Webhelp UK, UPC, Capital One, LV= and Neopost. Commenting on the awards, Arise EMEA CEO, David Cartwright stated: “I am delighted that Arise has gained such recognition from our leading industry peers. This really feels like a coming of age for homeworking within the contact centre industry. It is also a great endorsement for the professionalism and flexible delivery of our network of Independent Business Owners (Arise’s service providers) across the whole of the UK and Ireland.”

Arise Virtual Solutions gained the overall Innovation of the Year Award for achieving high performance, homeworking at scale. Their modern, crowdsourcing based model allows people to work flexible schedules, which in turn allows Arise to source rapidly which helps its clients manage volatility, deliver quality and gain 20-30% efficiency savings. They were also presented with the Innovation Award for Agility and Empowerment.

“One key to our model is our service providers are running their own independent businesses, which brings to the table a different mind-set than a call centre employee. This business focus is a key attribute that allows them to hit the metrics on a consistent basis,” explains Keir Greenwood, Client Results Director EMEA, Arise. Steve Woosey, Chief Executive of the Professional Planning Forum, continues, “Arise stood out for the way they re-thought what it means to work in a customer contact centre today. They have provided real choice and accountability and at the front-line, people, planning, communication and technology have come together to break the mould.” The winners were selected by a team, which included 19 experienced industry practitioners, many of them previous winners or finalists. Judges visited each of the 17 shortlisted organisations, and then assessed them against a strict set of criteria.

“The PPF award is well deserved recognition. The Arise business model is enabling organisations and organisational structures to evolve the way in which they are meeting customer demands. With customer contact channels proliferating and customer expectations rising, organisations need to be able to innovate and explore new ways of managing demand to deliver great levels of customer experience. We are delighted to have been recognised by this award,” says Arise EMEA Vice President of Business Development, Ken Wheeler.

"Every year judging visits exceed our expectations and amaze our external judges," says Paul Smedley, Chair and Founder of the Professional Planning Forum. "It is exciting to see how customer operations are developing and it is clearer than ever to see how it is our people who build success. Our conference theme this year reinforced what we saw at all our visits to finalists; that our collective success is achieved through our people, understanding the part they play, developing the skills required and creating an environment of innovation.”

About Arise Virtual Solutions:

Arise Virtual Solutions is a work-at-home, business process outsourcing/crowdsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognised as a work-at-home call centre pioneer, Arise has been delivering services in the cloud for nearly 20 years through its network of tens of thousands of independent, work-at-home customer service, sales and technical support providers in the United States, Canada, the United Kingdom and Ireland. Arise provides flexible and cost-effective customer contact, business processing, e-learning and consulting solutions to premium brands around the world, including many Fortune 150 and 500 companies.

To learn more about No Boundaries, Better Results™ and how Arise Virtual Solutions can help you, please visit www.arise.com.

For more information about the PPF 2014 Awards, please visit: http://planningforum.co.uk/Awards

About The Professional Planning Forum:

The Professional Planning Forum (www.planningforum.co.uk) is an independent industry body established in 2000 to promote best practice and effective planning in customer contact operations. Working in all sectors to provide strategic advice and best practice support for managers and to offer specialist training and accreditation for planning and analysis, we facilitate nine dedicated communities of best practice.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducte...
Providing the needed data for application development and testing is a huge headache for most organizations. The problems are often the same across companies - speed, quality, cost, and control. Provisioning data can take days or weeks, every time a refresh is required. Using dummy data leads to quality problems. Creating physical copies of large data sets and sending them to distributed teams of developers eats up expensive storage and bandwidth resources. And, all of these copies proliferating...
Malicious agents are moving faster than the speed of business. Even more worrisome, most companies are relying on legacy approaches to security that are no longer capable of meeting current threats. In the modern cloud, threat diversity is rapidly expanding, necessitating more sophisticated security protocols than those used in the past or in desktop environments. Yet companies are falling for cloud security myths that were truths at one time but have evolved out of existence.
Digital Transformation is the ultimate goal of cloud computing and related initiatives. The phrase is certainly not a precise one, and as subject to hand-waving and distortion as any high-falutin' terminology in the world of information technology. Yet it is an excellent choice of words to describe what enterprise IT—and by extension, organizations in general—should be working to achieve. Digital Transformation means: handling all the data types being found and created in the organizat...
Public Cloud IaaS started its life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in adop...
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at Cloud Expo, Alex Gorbachev, President of Intelligent Systems Services Inc., shared foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN storage co...
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
MuleSoft has announced the findings of its 2015 Connectivity Benchmark Report on the adoption and business impact of APIs. The findings suggest traditional businesses are quickly evolving into "composable enterprises" built out of hundreds of connected software services, applications and devices. Most are embracing the Internet of Things (IoT) and microservices technologies like Docker. A majority are integrating wearables, like smart watches, and more than half plan to generate revenue with ...
The Cloud industry has moved from being more than just being able to provide infrastructure and management services on the Cloud. Enter a new era of Cloud computing where monetization’s services through the Cloud are an essential piece of strategy to feed your organizations bottom-line, your revenue and Profitability. In their session at 16th Cloud Expo, Ermanno Bonifazi, CEO & Founder of Solgenia, and Ian Khan, Global Strategic Positioning & Brand Manager at Solgenia, discussed how to easily o...
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
In their session at 17th Cloud Expo, Hal Schwartz, CEO of Secure Infrastructure & Services (SIAS), and Chuck Paolillo, CTO of Secure Infrastructure & Services (SIAS), provide a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. In his role as CEO of Secure Infrastructure & Services (SIAS), Hal Schwartz provides leadership and direction for the company.
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. The DevOps approach is a way to increase business agility through collaboration, communication, and integration across different teams in the IT organization. In his session at DevOps Summit, Chris Van Tuin, Chief Technologist for the Western US at Red Hat, will discuss: The acceleration of application delivery for the business with DevOps
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, S...