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Confidence Reigns, Counterfeit Consumer Electronics Continue to Fool Consumers
|By Business Wire
|May 1, 2014 01:00 PM EDT
Canon U.S.A., Inc., a leader in digital imaging solutions, will unveil
today the results of a 2013 Anti-Counterfeit Study it commissioned on
U.S. consumers’ attitudes and perceptions of counterfeit consumer
electronics in the U.S.1 The study reveals that while
counterfeit consumer electronics are a significant concern to U.S.
consumers, most seem to be unaware of the full impact and risks of their
purchase and use. The study revealed that consumers trust their
instincts, but seem to lack the understanding of the possible safety
risks and the true long-term costs of counterfeit consumer electronics.
According to the Department of Homeland Security, $145 million worth of
counterfeit consumer electronics entered the U.S. in 2013.2
The research commissioned by Canon reveals, however, that while three
out of every four consumers surveyed were concerned about counterfeit
consumer electronics, only about one in two believed they can accurately
identify counterfeit consumer electronics.
“Most American consumers are unaware of the full risks associated with
these potentially dangerous devices. Four in ten of the U.S. consumers
surveyed don’t know counterfeit consumer electronics can harm them, and
this lack of awareness leads to what Canon calls a ‘Confidence Trap’,”
said Chuck Westfall, Technical Advisor, Professional Engineering &
Solutions Division, Canon U.S.A., Inc. “Based on the survey, consumers
seem overconfident in their ability to spot a fake, and as a result, are
at risk of possible harm.”
The study revealed:
In 2013, 12 percent of the U.S. consumers surveyed knowingly bought
fake consumer electronics, while 18 percent bought them unknowingly.
40 percent of U.S. consumers surveyed were unaware that counterfeit
consumer electronics may harm them.
45 percent believed that counterfeit consumer electronics do the job
just as well as genuine consumer electronics.
97 percent wanted more information so they can identify counterfeits.
Millennials surveyed were five times more likely than the Baby Boomers
surveyed to purchase fake goods.3
While the majority of millennials (72 percent) surveyed consider
themselves very knowledgeable in identifying a counterfeit consumer
electronics product, about one in four continues to unknowingly buy
Based on the survey results, 18 percent of U.S. consumer electronic
purchasers surveyed say they have unknowingly purchased counterfeit
consumer electronics this past year. Further, the study revealed,
overconfident in their abilities, a significant proportion of consumers
surveyed fell victim to counterfeit purchases, largely unaware that they
could be putting themselves at risk of inferior product performance.
When it comes to purchase drivers, according to this, the majority of
consumers surveyed overwhelmingly value product performance, quality,
and safety when buying an electronic good. 82 percent of respondents
cited product performance and 70 percent said product safety is
important to them. It seems that purchasing counterfeits is therefore
largely driven by a knowledge gap. For instance, close to half (45
percent) of consumers surveyed believe that a counterfeit product does
the job just as well as the genuine product.
“One of the most significant revelations of this Anti-Counterfeit Study
is our obligation to take action and educate consumers about the
potential health and safety risks of counterfeit consumer electronics,”
commented Westfall. “This research indicates that education can largely
impact perceptions of counterfeit consumer electronics, and steer
consumers away from making uninformed and misguided purchases. After
learning about the facts, 71 percent of the U.S. consumers surveyed said
that they were less likely to buy them.”
Canon is committed to bridging this education gap for the majority of
American consumers who believe more can be done to combat the
counterfeit consumer electronics market. Contrary to popular consumer
belief, it is not exclusively the job of government, law enforcement or
retailers to raise awareness. Prevention lies in the collaboration of
all stakeholders and Canon is working to promote the continued education
Today, Canon and the New York City College of Technology (City Tech)
will host a panel discussion about the potential dangers of counterfeit
consumer electronics. Event panelists include representatives from Canon
U.S.A., City Tech College, Consumerist.com, U.S. Chamber of Commerce
Global Intellectual Property Center and Underwriters Laboratories.
On April 23rd, Canon was also recognized by the U.S. Chamber
of Commerce’s Global Intellectual Property Center at the 2nd
Annual IP Champions Conference in Washington D.C. for its
Anti-Counterfeit Consumer Awareness Campaign.
For more information visit: http://usa.canon.com/aboutcounterfeits
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer,
business-to-business, and industrial digital imaging solutions. With
approximately $36 billion in global revenue, its parent company, Canon
Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2013†
and is one of Fortune Magazine's World’s Most Admired Companies in 2014.
In 2013, Canon U.S.A. has received the PCMag.com Readers’ Choice Award
for Service and Reliability in the digital camera and printer categories
for the tenth consecutive year, and for camcorders for the past three
years. Canon U.S.A. is committed to the highest level of customer
satisfaction and loyalty, providing 100 percent U.S.-based consumer
service and support for all of the products it distributes. Canon U.S.A.
is dedicated to its Kyosei philosophy of social and environmental
responsibility. To keep apprised of the latest news from Canon U.S.A.,
sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss
and follow us on Twitter @CanonUSA.
For media inquiries, please contact [email protected].
†Based on weekly patent counts issued by United States Patent and
1 Based on a survey commissioned by Canon and conducted by
Edelman Berland in November 2013 involving 1,069 U.S. adult consumers
age 18 and older who said they had purchased consumer electronic
products within the past year.
2 Based on IPR Annual Seizure Statistics for FY 2013. IPR
Annual Seizure Statistics can be found at http://www.cbp.gov/trade/priority-issues/ipr/statistics
3 Millennials are defined as U.S. adults between the ages of
18 and 35. Baby Boomers are defined as U.S. adults between the ages of
49 and 67.
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