Click here to close now.




















Welcome!

News Feed Item

The Top Call Center Software Providers of 2014, Announced by VoipMechanic.com

SAN FRANCISCO, CA -- (Marketwired) -- 05/01/14 -- Businesses that make and receive tons of calls on a daily basis benefit from having an efficient and affordable call center software system. The new and improved market of call center software providers use advanced cloud-based technology that leads businesses to greater communication success. The best call center software providers give customers a wide range of functions with their system, from call monitoring and recording to call tracking and agent scripting. With a good call center software provider, companies are able to properly administer incoming calls and quickly make outgoing calls through a high speed internet connection. There is a multitude of different call center software providers, each aiming to support companies with their communications operations. The experts at VoipMechanic.com have considered the scalability, monthly rates, and quality of service in order to discover the best call center software providers of 2014. The top call center software providers, as announced by VoipMechanic.com are: 8x8, Inc. and SafeSoft.

8x8, Inc.

The 8x8 Virtual Contact Center is highly praised by users and the reviewers at VoipMechanic.com. Assisting businesses of all sizes deliver excellent customer experience with numerous channels and skills-based routing, 8x8 Virtual Contact Center also helps to reduce monthly phone bills instantly. Their flexibility as a call center software provider is unparalleled, with customizable packaging and tons of advanced features for no extra cost. All of your information will be routed through with a single hosted call center application so that companies can establish routing rules and agent groups seamlessly. Switching over to 8x8, Inc. from whichever provider you may have now is simple and gets your company running in no time. Their jumpstart program is intuitive and simple so that you can get up and going quickly. 8x8, Inc. also helps reduce your need for technical support, by letting you configure your own call center and make changes instantaneously. If your business has a telemarketing, sales, or technical support group, 8x8, Inc. can help them find a solution that best suites your needs. 8x8, Inc. provides reporting functions that can be customized for your company so that you can always meet your service levels for your clients.

SafeSoft Solutions

SafeSoft Solutions is one of the leading call center software providers of the year because of their assurance that customers are satisfied every step of the way. SafeSoft Solutions has a thorough, closed-loop customer engagement model in every level of production when you purchase their service so that it is guaranteed your company gets everything they need from their company. Each user gets a SafeSoft Solutions team consisting of a sales consultant, account manager and an on-boarding technical specialist. With SafeSoft Solutions, customer calls are delivered through the cloud communications system directly to your company's USB headset as well as your personal computer either at home or in the office. Some of the benefits of using SafeSoft Solutions as your call center software provider is that they remotely provide screen pops, IVR services, intelligent call routing, predictive dialing, skills-based routing, preview dialing, CRM and tons more.

Businesses seeking more information on call center software providers should visit: http://www.voipmechanic.com/call-center-software.htm

Add to Digg Bookmark with del.icio.us Add to Newsvine

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Puppet Labs has announced the next major update to its flagship product: Puppet Enterprise 2015.2. This release includes new features providing DevOps teams with clarity, simplicity and additional management capabilities, including an all-new user interface, an interactive graph for visualizing infrastructure code, a new unified agent and broader infrastructure support.
"Alert Logic is a managed security service provider that basically deploys technologies, but we support those technologies with the people and process behind it," stated Stephen Coty, Chief Security Evangelist at Alert Logic, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
"ProfitBricks was founded in 2010 and we are the painless cloud - and we are also the Infrastructure as a Service 2.0 company," noted Achim Weiss, Chief Executive Officer and Co-Founder of ProfitBricks, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
"We specialize in testing. DevOps is all about continuous delivery and accelerating the delivery pipeline and there is no continuous delivery without testing," noted Marc Hornbeek, Sr. Solutions Architect at Spirent Communications, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
In a recent research, analyst firm IDC found that the average cost of a critical application failure is $500,000 to $1 million per hour and the average total cost of unplanned application downtime is $1.25 billion to $2.5 billion per year for Fortune 1000 companies. In addition to the findings on the cost of the downtime, the research also highlighted best practices for development, testing, application support, infrastructure, and operations teams.
In their session at 17th Cloud Expo, Hal Schwartz, CEO of Secure Infrastructure & Services (SIAS), and Chuck Paolillo, CTO of Secure Infrastructure & Services (SIAS), provide a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. In his role as CEO of Secure Infrastructure & Services (SIAS), Hal Schwartz provides leadership and direction for the company.
SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software development company with representative offices in Atlanta (US), Sheffield (UK) and Würzburg (Germany); and development centers in Ukraine. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobi...
In his keynote at 16th Cloud Expo, Rodney Rogers, CEO of Virtustream, discussed the evolution of the company from inception to its recent acquisition by EMC – including personal insights, lessons learned (and some WTF moments) along the way. Learn how Virtustream’s unique approach of combining the economics and elasticity of the consumer cloud model with proper performance, application automation and security into a platform became a breakout success with enterprise customers and a natural fit f...
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
Chuck Piluso presented a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. Prior to Secure Infrastructure and Services, Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exchange Carrier licensed by the Public Service Commission in 10 states, serving as the company's chairman and president from 1997 to 2000. Between 1990 and 1997, Mr. Piluso served as chairman & founder of International Te...
"We have been in business for 21 years and have been building many enterprise solutions, all IT plumbing - server, storage, interconnects," stated Alex Gorbachev, President of Intelligent Systems Services, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
With SaaS use rampant across organizations, how can IT departments track company data and maintain security? More and more departments are commissioning their own solutions and bypassing IT. A cloud environment is amorphous and powerful, allowing you to set up solutions for all of your user needs: document sharing and collaboration, mobile access, e-mail, even industry-specific applications. In his session at 16th Cloud Expo, Shawn Mills, President and a founder of Green House Data, discussed h...
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, explained the best practices of continuous testing at high scale, which is rele...
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.