|By Business Wire||
|May 5, 2014 08:01 AM EDT||
TransCentra, a leading provider of billing and payment software and services, has expanded its relationship with Connexus Energy by providing its View2 platform, enabling the company to further customize its billing and communications as well as access more detailed reports.
TransCentra has provided Ramsey, Minn.-based Connexus print billing and consultative services since 2006. Last fall, Connexus implemented View2 in conjunction with the replacement of its legacy customer service software, for which TransCentra was able to accommodate the aggressive implementation timeline. Among several added benefits, Connexus has already quadrupled the number of bills it is able to household; by automatically consolidating separate bills for the same mailing address in a single envelope the company projects a $30,000 annual savings in postage. Through TransCentra’s web-based content management tool, Real Time Content Control (RTCC), Connexus can quickly customize the content of bills as well as other marketing materials while saving money since no expensive IT resources are required.
“We have been extremely pleased with TransCentra’s services for several years, and adding View2 has already generated great results for us in internal efficiencies and cost savings,” said Jeff Hendrickson, manager of customer operations, Connexus Energy. “Householded bills once had to be completed manually; with the continual rise of USPS rates, having the ability to combine more bills leads to significant expenditure reductions automatically. Making changes or updating bills is also much faster since TransCentra allows us to review proofs electronically.”
Raquel Berg, Connexus Energy’s manager of member services & marketing, added, “The ability to preview our bills in View2 prior to actually submitting them for print allows us to proof any last minute changes. This is especially important with dynamic bill messaging. Seeing the messages before they actually print ensures accuracy.”
View2 allows companies to monitor and control their cash cycles, giving them visibility through a single interface into the entire billing lifecycle, from document creation to deposit and clearing. Connexus has also lowered expenses by migrating to TransCentra’s paper stock instead of purchasing, managing and storing its own paper inventory.
“Whether Connexus Energy customers wish to receive their bills in print or online, we make it possible for the company to have these options available,” said Lynn Boggs, CEO of TransCentra. “In addition to providing billing solutions that are already reducing costs for Connexus, we consider ourselves long term partners, offering valuable, ongoing consultation. For instance, our internal research shows folded paper within an envelope has a higher read rate than non-folder inserts – this is the type of insight that helps our clients make the most of their customer outreach. We ensure they leverage the bills they send for better communication either through the information on the bills themselves or by creating other relevant marketing materials.”
TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. TransCentra delivers multichannel billing and payment solutions in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.
About Connexus Energy
Connexus Energy is the largest customer-owned utility in Minnesota providing electricity and related products and services to over 127,000 homes and businesses in portions of Anoka, Chisago, Hennepin, Isanti, Ramsey, Sherburne, and Washington counties. Additional information about Connexus Energy is available online at connexusenergy.com.
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