Welcome!

News Feed Item

ExtraHop Empowers Seattle Children's to Accelerate Citrix Login Times by 500 Percent

Leading Research Hospital Leverages Wire Data Analytics to Dramatically Reduce Citrix Login Times and Easily Pinpoint Problems With Third-Party and SaaS Applications

SEATTLE, WA--(Marketwired - May 07, 2014) - ExtraHop, the global leader in real-time wire data analytics for IT operational intelligence, today announced that Seattle Children's is using ExtraHop to streamline the delivery of more than 100 business-critical applications to 8,500 caregivers and faculty across 25 facilities. Seattle Children's, which includes Seattle Children's Hospital, Research Institute, and Foundation, selected ExtraHop because it was the only platform that delivered real-time, contextual insight into all of the wire data traversing their network. This visibility has empowered IT staff to rapidly identify the root cause of performance problems and remedy them before hospital operations are affected.

For large medical research institutions like Seattle Children's, the availability and performance of healthcare applications plays a critical role not only in patient care, but also in research initiatives. The complexity of managing these applications and information can be daunting for any organization, particularly for one as large and distributed as Seattle Children's.

"Prior to implementing ExtraHop, the IT infrastructure team spent more than 20 percent of its time trying to diagnose nonobvious problems impacting end users of its applications, including Cerner for electronic medical records (EMR), Epic for scheduling, and Lawson for ERP and finance," says Wes Wright, CIO, Seattle Children's. "As complexity continued to increase, it was imperative that we find a meaningful source of visibility into our environment."

"With our lack of visibility, we always found ourselves trying to prove that a problem wasn't coming from a particular technology silo," says Tim Holt, Director of Enterprise Applications at Seattle Children's. "It was very much the guilty-until-proven-innocent approach to IT troubleshooting."

One of Seattle Children's most critical IT efforts is virtual desktop infrastructure (VDI), by which it delivers nearly 3,000 Windows 7 desktops through a Citrix environment. Before deploying ExtraHop, IT teams at Seattle Children's had spent weeks trying unsuccessfully to isolate the cause of extremely slow Citrix VDI logins every morning around 8:30 a.m.

Says Holt: "Clinicians and nurses log into and out of their virtual Windows 7 desktops as they move around the hospital. A single nurse might move between 48 different devices during one 12-hour shift. Thirty-second login times might not seem like much, but multiply that over 30 or 40 incidences and you have a lot of waste. For doctors doing morning rounds, the slowdown was having a dramatic impact on both productivity and patient care."

After deploying ExtraHop, Seattle Children's was able to pinpoint the source of the VDI slowdown within minutes. The cause: severe contention at the storage tier was occurring each morning when a doctor logged in and unintentionally pulled down 2GB of photos stored in his My Pictures folder, causing login times to go from a few seconds to as long as 15 minutes. By understanding the root cause of this latency and providing insight into associated factors, ExtraHop helped Seattle Children's reduce connect and disconnect times to mere seconds.

In addition to reducing VDI login times, Seattle Children's has successfully used ExtraHop's wire data analytics to troubleshoot performance issues on SaaS and third-party hosted applications.

"Before implementing ExtraHop, we didn't have enough visibility into these applications to determine root causes or to counter claims from vendors and service providers," says Bruce Fulton, Senior Systems Infrastructure Team Engineer at Seattle Children's. "Now, for example, the Lawson team can look at the metrics for all communications between our site and the external Lawson site, broken down by server processing time and round-trip time, to see where there might be an issue."

"While Seattle Children's is a world leader when it comes to patient care and cutting edge research, in the past they faced IT problems all too common in the healthcare industry, from challenges with EMR systems to VDI deployments," says Jesse Rothstein, CEO, ExtraHop. "With visibility from ExtraHop, Seattle Children's IT department has become as proactive and innovative as the practitioners and researchers it supports. When it comes to patient care, knowledge is power. The same is true when treating the IT environment."

For more information about how Seattle Children's is using ExtraHop, check out the case study. To learn more about ExtraHop for healthcare, read the new white paper: Five Ways Wire Data Enables Real-Time Healthcare Systems.

About ExtraHop
ExtraHop is the global leader in real-time wire data analytics. The ExtraHop Operational Intelligence Platform analyzes all L2-L7 communications, including full bidirectional transactional payloads. This innovative approach provides the correlated, cross-tier visibility essential for application performance, availability, and security in today's complex and dynamic IT environments. The winner of numerous awards from Network Computing, Interop, TechTarget, and others, the ExtraHop platform scales up to 20Gbps in a single appliance, deploys without agents, and delivers tangible value in less than 15 minutes. Learn what we mean at www.extrahop.com or follow us on Twitter @ExtraHop.

Embedded Video Available: https://www.youtube.com/watch?v=k2QWeg2E6CM&index=11&list=PLtM4EZ0j_MebhNTq4kw9EaSsCo2pnH3SF
Embedded Video Available: https://www.youtube.com/watch?v=AOWzBP20g2U&index=10&list=PLtM4EZ0j_MebhNTq4kw9EaSsCo2pnH3SF

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
After more than five years of DevOps, definitions are evolving, boundaries are expanding, ‘unicorns’ are no longer rare, enterprises are on board, and pundits are moving on. Can we now look at an evolution of DevOps? Should we? Is the foundation of DevOps ‘done’, or is there still too much left to do? What is mature, and what is still missing? What does the next 5 years of DevOps look like? In this Power Panel at DevOps Summit, moderated by DevOps Summit Conference Chair Andi Mann, panelists l...
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Virtualization over the past years has become a key strategy for IT to acquire multi-tenancy, increase utilization, develop elasticity and improve security. And virtual machines (VMs) are quickly becoming a main vehicle for developing and deploying applications. The introduction of containers seems to be bringing another and perhaps overlapped solution for achieving the same above-mentioned benefits. Are a container and a virtual machine fundamentally the same or different? And how? Is one techn...
Most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes a lot of work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reduction in cost ...
MongoDB Atlas leverages VPC peering for AWS, a service that allows multiple VPC networks to interact. This includes VPCs that belong to other AWS account holders. By performing cross account VPC peering, users ensure networks that host and communicate their data are secure. In his session at 20th Cloud Expo, Jay Gordon, a Developer Advocate at MongoDB, will explain how to properly architect your VPC using existing AWS tools and then peer with your MongoDB Atlas cluster. He'll discuss the secur...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service.
Niagara Networks exhibited at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
In his session at Cloud Expo, Alan Winters, an entertainment executive/TV producer turned serial entrepreneur, will present a success story of an entrepreneur who has both suffered through and benefited from offshore development across multiple businesses: The smart choice, or how to select the right offshore development partner Warning signs, or how to minimize chances of making the wrong choice Collaboration, or how to establish the most effective work processes Budget control, or how to max...
Interoute has announced the integration of its Global Cloud Infrastructure platform with Rancher Labs’ container management platform, Rancher. This approach enables enterprises to accelerate their digital transformation and infrastructure investments. Matthew Finnie, Interoute CTO commented “Enterprises developing and building apps in the cloud and those on a path to Digital Transformation need Digital ICT Infrastructure that allows them to build, test and deploy faster than ever before. The int...