Welcome!

News Feed Item

ExtraHop Empowers Seattle Children's to Accelerate Citrix Login Times by 500 Percent

Leading Research Hospital Leverages Wire Data Analytics to Dramatically Reduce Citrix Login Times and Easily Pinpoint Problems With Third-Party and SaaS Applications

SEATTLE, WA--(Marketwired - May 07, 2014) - ExtraHop, the global leader in real-time wire data analytics for IT operational intelligence, today announced that Seattle Children's is using ExtraHop to streamline the delivery of more than 100 business-critical applications to 8,500 caregivers and faculty across 25 facilities. Seattle Children's, which includes Seattle Children's Hospital, Research Institute, and Foundation, selected ExtraHop because it was the only platform that delivered real-time, contextual insight into all of the wire data traversing their network. This visibility has empowered IT staff to rapidly identify the root cause of performance problems and remedy them before hospital operations are affected.

For large medical research institutions like Seattle Children's, the availability and performance of healthcare applications plays a critical role not only in patient care, but also in research initiatives. The complexity of managing these applications and information can be daunting for any organization, particularly for one as large and distributed as Seattle Children's.

"Prior to implementing ExtraHop, the IT infrastructure team spent more than 20 percent of its time trying to diagnose nonobvious problems impacting end users of its applications, including Cerner for electronic medical records (EMR), Epic for scheduling, and Lawson for ERP and finance," says Wes Wright, CIO, Seattle Children's. "As complexity continued to increase, it was imperative that we find a meaningful source of visibility into our environment."

"With our lack of visibility, we always found ourselves trying to prove that a problem wasn't coming from a particular technology silo," says Tim Holt, Director of Enterprise Applications at Seattle Children's. "It was very much the guilty-until-proven-innocent approach to IT troubleshooting."

One of Seattle Children's most critical IT efforts is virtual desktop infrastructure (VDI), by which it delivers nearly 3,000 Windows 7 desktops through a Citrix environment. Before deploying ExtraHop, IT teams at Seattle Children's had spent weeks trying unsuccessfully to isolate the cause of extremely slow Citrix VDI logins every morning around 8:30 a.m.

Says Holt: "Clinicians and nurses log into and out of their virtual Windows 7 desktops as they move around the hospital. A single nurse might move between 48 different devices during one 12-hour shift. Thirty-second login times might not seem like much, but multiply that over 30 or 40 incidences and you have a lot of waste. For doctors doing morning rounds, the slowdown was having a dramatic impact on both productivity and patient care."

After deploying ExtraHop, Seattle Children's was able to pinpoint the source of the VDI slowdown within minutes. The cause: severe contention at the storage tier was occurring each morning when a doctor logged in and unintentionally pulled down 2GB of photos stored in his My Pictures folder, causing login times to go from a few seconds to as long as 15 minutes. By understanding the root cause of this latency and providing insight into associated factors, ExtraHop helped Seattle Children's reduce connect and disconnect times to mere seconds.

In addition to reducing VDI login times, Seattle Children's has successfully used ExtraHop's wire data analytics to troubleshoot performance issues on SaaS and third-party hosted applications.

"Before implementing ExtraHop, we didn't have enough visibility into these applications to determine root causes or to counter claims from vendors and service providers," says Bruce Fulton, Senior Systems Infrastructure Team Engineer at Seattle Children's. "Now, for example, the Lawson team can look at the metrics for all communications between our site and the external Lawson site, broken down by server processing time and round-trip time, to see where there might be an issue."

"While Seattle Children's is a world leader when it comes to patient care and cutting edge research, in the past they faced IT problems all too common in the healthcare industry, from challenges with EMR systems to VDI deployments," says Jesse Rothstein, CEO, ExtraHop. "With visibility from ExtraHop, Seattle Children's IT department has become as proactive and innovative as the practitioners and researchers it supports. When it comes to patient care, knowledge is power. The same is true when treating the IT environment."

For more information about how Seattle Children's is using ExtraHop, check out the case study. To learn more about ExtraHop for healthcare, read the new white paper: Five Ways Wire Data Enables Real-Time Healthcare Systems.

About ExtraHop
ExtraHop is the global leader in real-time wire data analytics. The ExtraHop Operational Intelligence Platform analyzes all L2-L7 communications, including full bidirectional transactional payloads. This innovative approach provides the correlated, cross-tier visibility essential for application performance, availability, and security in today's complex and dynamic IT environments. The winner of numerous awards from Network Computing, Interop, TechTarget, and others, the ExtraHop platform scales up to 20Gbps in a single appliance, deploys without agents, and delivers tangible value in less than 15 minutes. Learn what we mean at www.extrahop.com or follow us on Twitter @ExtraHop.

Embedded Video Available: https://www.youtube.com/watch?v=k2QWeg2E6CM&index=11&list=PLtM4EZ0j_MebhNTq4kw9EaSsCo2pnH3SF
Embedded Video Available: https://www.youtube.com/watch?v=AOWzBP20g2U&index=10&list=PLtM4EZ0j_MebhNTq4kw9EaSsCo2pnH3SF

ExtraHop Contact
Rachel Pepple
[email protected] 
206-462-2240

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
SYS-CON Events announced today that Yuasa System will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Yuasa System is introducing a multi-purpose endurance testing system for flexible displays, OLED devices, flexible substrates, flat cables, and films in smartphones, wearables, automobiles, and healthcare.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that CAST Software will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CAST was founded more than 25 years ago to make the invisible visible. Built around the idea that even the best analytics on the market still leave blind spots for technical teams looking to deliver better software and prevent outages, CAST provides the software intelligence that matter ...
SYS-CON Events announced today that Daiya Industry will exhibit at the Japanese Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ruby Development Inc. builds new services in short period of time and provides a continuous support of those services based on Ruby on Rails. For more information, please visit https://github.com/RubyDevInc.
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busine...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
As businesses evolve, they need technology that is simple to help them succeed today and flexible enough to help them build for tomorrow. Chrome is fit for the workplace of the future — providing a secure, consistent user experience across a range of devices that can be used anywhere. In her session at 21st Cloud Expo, Vidya Nagarajan, a Senior Product Manager at Google, will take a look at various options as to how ChromeOS can be leveraged to interact with people on the devices, and formats th...
First generation hyperconverged solutions have taken the data center by storm, rapidly proliferating in pockets everywhere to provide further consolidation of floor space and workloads. These first generation solutions are not without challenges, however. In his session at 21st Cloud Expo, Wes Talbert, a Principal Architect and results-driven enterprise sales leader at NetApp, will discuss how the HCI solution of tomorrow will integrate with the public cloud to deliver a quality hybrid cloud e...
Is advanced scheduling in Kubernetes achievable? Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configurations? In his session at @DevOpsSummit at 21st Cloud Expo, Oleg Chunikhin, CTO at Kublr, will answer these questions and demonstrate techniques for implementing advanced scheduling. For example, using spot instances ...
SYS-CON Events announced today that Taica will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Taica manufacturers Alpha-GEL brand silicone components and materials, which maintain outstanding performance over a wide temperature range -40C to +200C. For more information, visit http://www.taica.co.jp/english/.
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busine...
Organizations do not need a Big Data strategy; they need a business strategy that incorporates Big Data. Most organizations lack a road map for using Big Data to optimize key business processes, deliver a differentiated customer experience, or uncover new business opportunities. They do not understand what’s possible with respect to integrating Big Data into the business model.
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities – ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups. As a result, many firms employ new business models that place enormous impor...
Amazon is pursuing new markets and disrupting industries at an incredible pace. Almost every industry seems to be in its crosshairs. Companies and industries that once thought they were safe are now worried about being “Amazoned.”. The new watch word should be “Be afraid. Be very afraid.” In his session 21st Cloud Expo, Chris Kocher, a co-founder of Grey Heron, will address questions such as: What new areas is Amazon disrupting? How are they doing this? Where are they likely to go? What are th...