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Actuate Wins Seventh Consecutive Confirmit ACE (Achievement in Customer Excellence) Award
|By Business Wire
|May 8, 2014 07:03 AM EDT
Corporation (NASDAQ:BIRT), The BIRT Company™ and the leader in
personalized analytics and insights, today announced that it has been
awarded a 2014 Confirmit ACE (Achievement in Customer Excellence) Award.
The accolade demonstrates Actuate’s long-term commitment to its
customers’ success across its entire client base, including developers
using BIRT to build large scale customer-facing applications; business
analysts using BIRT Analytics on Big Data for self-service analysis of
customers’ buying behaviors; and organizations using Actuate’s CCM suite
to manage customer communications and correspondence.
ACE Awards program celebrates outstanding achievement in Voice
of the Customer and customer
experience. Receiving a Confirmit ACE Award is a distinct honor that
demonstrates the recipient’s rigorous application of customer experience
processes and its superior performance as measured by those processes.
An elite group of Confirmit clients qualified for an ACE Award. Actuate
earned the Confirmit ACE Award based on its commitment to customer
satisfaction, by listening to the Voice of the Customer and subsequently
driving positive change across the business.
“This seventh consecutive Confirmit award is testament to our commitment
to delivering the best customer experience possible,” said My Nguyen,
Vice President of Customer Success at Actuate. “Recognition such as this
will encourage additional Actuate customers to provide constructive
criticism, which, along with our collaboration with Confirmit, is the
most important tool in continually raising our levels of customer
“Actuate stands out as a true leader in customer excellence. Its
comprehensive program ensures that customer feedback is valued and fully
integrated into the company’s plans to improve overall business
processes,” said Henning Hansen, President and CEO of Confirmit. “We are
honored that Actuate relies on Confirmit for its customer experience
initiatives, and we look forward to maintaining our support of Actuate’s
program as it continues to mature.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was
established in 2005 to recognize outstanding achievement in customer
satisfaction. Receiving a Confirmit ACE Award is a distinct honor that
demonstrates both rigorous application of customer feedback processes
and outstanding performance as measured by those processes.
All Confirmit customers are eligible for Confirmit ACE Awards for their
company, business units, or segments of a business. To be eligible for a
2014 Confirmit ACE Award, organizations must have conducted one or more
Voice of the Customer surveys between January 1, 2013 and December 31,
2013, and meet a range of qualitative criteria based on recognized
industry best practices.
About Actuate Customer Service
Recognized consistently for award-winning customer support, Actuate
works diligently to ensure that every customer implementation is
successful, is delivered as scoped, and accommodates both the customers’
current and evolving business needs. The Actuate BIRT and BIRT iHub™
product suites provide development tools and advanced data
visualization, analytics, and communication management products for both
developers and data-savvy business users. Actuate is dedicated to
providing the highest quality of service to every category of customer
at every size organization. To learn more about services and support
from Actuate visit http://www.actuate.com/resources/support.
Confirmit is the world’s leading SaaS vendor for multichannel Voice of
the Customer, Employee Feedback, and Market Research applications. The
company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad,
London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl.
Confirmit’s software is also distributed through partner resellers in
Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and market research agencies
worldwide with a wide range of software products for feedback / data
collection, panel management, data processing, analysis, and reporting.
Customers include Aurora, British Airways, Cross-Tab, Dow Chemical,
Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research,
Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit,
Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com
for more information.
Actuate (NASDAQ:BIRT) – The BIRT Company™
Actuate provides software to more than 3.5 million BIRT developers and
OEMs who build scalable, secure solutions that save time and improve
brand experience by delivering personalized analytics and insights to
over 200 million of their customers, partners and employees. Actuate
founded and supports BIRT – the open source IDE – and develops BIRT
iHub™ – the world-class deployment platform – to significantly
improve productivity of developers working on customer-facing
applications. Actuate’s BIRT
Analytics™ delivers self-service predictive analytics to enhance
customer engagement using Big Data. The Actuate
Customer Communications Suite™ empowers organizations to easily
transform, process, personalize, archive and deliver high volume content
and individualized correspondence. Actuate is headquartered in Silicon
Valley with more than 5,000 enterprise customers in financial services,
technology and government. Visit actuate.com
Copyright © 2014 Actuate Corporation. All rights reserved. Actuate,
legodo, BIRT iHub, BIRT Analytics, Actuate Customer Communications
Suite, The Actuate Document Accessibility Appliance, BIRT onDemand, BIRT
Viewer Toolkit, and the Actuate logo are trademarks or registered
trademarks of Actuate Corporation and/or its affiliates in the U.S. and
certain other countries. The use of the word “partner” or “partnership”
does not imply a legal partnership relationship between Actuate and any
other company. All other brands, names or trademarks mentioned may be
trademarks of their respective owners.
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