Welcome!

News Feed Item

T-Mobile is Transforming International Travel

Stop us if you’ve heard this one before. A couple walks into a bar in Toronto with two bored teens and a dog in tow. Father says to the bartender, “I’ll give you $20 to take our picture and send it to the grandparents with your phone.” “Sure,” says the bartender. “Let me guess. Americans still stuck in AT&T’s family plan?” “Actually, we’re a Sprint framily,” says the dog.

To be fair, your choice of wireless provider may have some bearing on whether you find that joke funny or infuriating. If you’re a T-Mobile customer, you’re more likely to share in the laugh. Because, last fall, T-Mobile made text and data free and slashed calls to a low flat rate of 20 cents a minute in over 120 countries and destinations worldwide – making the world your network at no extra cost. And making T-Mobile, hands-down, the best choice for international travelers.

Today, T-Mobile released both initial results of the program and findings of a new survey of international travelers. The data reveal a dramatic contrast between carrier customers who turn off their phones or spend their trips worrying about avoiding overages and T-Mobile customers who travel with more freedom and flexibility than ever before.

“It’s completely outrageous that old guard carriers are still raking in billions each year from these ridiculous roaming fees,” said John Legere, president and CEO of T-Mobile. “That they continue to gouge their customers to the tune of 90 percent margins every time they set foot outside the country is shameful. Americans deserve better.”

SIMPLE. GLOBAL. RESULTS.

The recent survey of international travelers paints a damning picture of just how hamstrung American travelers are by the inflated international roaming fees charged by the three biggest carriers. Nearly everyone surveyed (88%) reported being frustrated by the expenses and challenges of staying connected while abroad. Among customers of the big three carriers, nearly 20 percent leave their devices at home or never turn them on while travelling outside the US. Another 40 percent turn off data roaming to avoid high costs, and another 20 percent say they would turn off data roaming if they knew how. That’s nearly 80 percent of carrier customers struggling to avoid the high costs of staying connected while travelling abroad.

And, they have good reason. When carrier customers don’t get around to signing up for their carriers’ add-on international plans, their costs can total more than $1,000 a day when they use their phones abroad the way they normally do at home.

T-Mobile’s own customer data tell a dramatically different story. Un-carrier customers travelling abroad now make three times more calls, text seven times more often, and use 28 times more data than before. And, as T-Mobile customers become more accustomed to their newfound freedom while traveling, their data usage is nearly doubling every month.

REAL CUSTOMERS. REAL SAVINGS.

For Bryan Roberts, who travels regularly outside the US, “T-Mobile’s new Simple Global benefits are going to save me over $10,000 a year,” said Roberts. Just over the past six months, he’s visited 10 countries for business and leisure. “I was just in Europe and the UK for four weeks, and the bill came to less than $150. So the cost savings are huge. But I also love that when I’m overseas in a new place, I can find my way around with Google Maps and use data without having to worry about high roaming charges.”

For companies like MGI International, headquartered in Brazil with Latin America and US operations based in Houston, switching to T-Mobile has led to major cost savings and vastly simplified the process of managing and budgeting for communications between its offices, employees and customers.

“With operations throughout North and South America and a global customer base, I travel a lot and depend on T-Mobile to stay in contact with my team and customers,” said Fred D’Avila, COO of MGI. “Simple Global resolved one of the biggest issues we’ve had with mobile communication: unexpected overages. We realized an immediate savings of more than 40 percent compared to our previous provider and now receive a fixed monthly bill with no surprises or overages.”

“The amazing experiences and huge savings our customers are now enjoying are the very reasons why we launched this program,” said Mike Sievert, Chief Marketing Officer for T-Mobile. “We’re seeing T-Mobile customers learn to cut loose and make the most of their Un-carrier freedom – wherever in the world their travels take them.”

Further information, data and media resources can be found in the T-Mobile Newsroom.

This survey was conducted by Kelton between April 25th and April 29th, 2014, among 1,044 Americans ages 18 and over who have smartphones and have traveled internationally, using an email invitation and an online survey. The margin of error is +/- 3 percentage points at the 95 percent confidence level.

About T-Mobile US, Inc.:

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and expanding 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 46.7 million wireless subscribers and provides products and services through 70,000 points of distribution. For more information, please visit http://www.t-mobile.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, discussed the impact of technology on identity. Sho...
Information technology (IT) advances are transforming the way we innovate in business, thereby disrupting the old guard and their predictable status-quo. It’s creating global market turbulence. Industries are converging, and new opportunities and threats are emerging, like never before. So, how are savvy chief information officers (CIOs) leading this transition? Back in 2015, the IBM Institute for Business Value conducted a market study that included the findings from over 1,800 CIO interviews ...
"Operations is sort of the maturation of cloud utilization and the move to the cloud," explained Steve Anderson, Product Manager for BMC’s Cloud Lifecycle Management, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Due of the rise of Hadoop, many enterprises are now deploying their first small clusters of 10 to 20 servers. At this small scale, the complexity of operating the cluster looks and feels like general data center servers. It is not until the clusters scale, as they inevitably do, when the pain caused by the exponential complexity becomes apparent. We've seen this problem occur time and time again. In his session at Big Data Expo, Greg Bruno, Vice President of Engineering and co-founder of StackIQ...
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new da...
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his Day 2 Keynote at @ThingsExpo, Henrik Kenani Dahlgren, Portfolio Marketing Manager at Ericsson, discussed how to plan to cooperate, partner, and form lasting all-star teams to change the...
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
Extreme Computing is the ability to leverage highly performant infrastructure and software to accelerate Big Data, machine learning, HPC, and Enterprise applications. High IOPS Storage, low-latency networks, in-memory databases, GPUs and other parallel accelerators are being used to achieve faster results and help businesses make better decisions. In his session at 18th Cloud Expo, Michael O'Neill, Strategic Business Development at NVIDIA, focused on some of the unique ways extreme computing is...
SYS-CON Events announced today that IoT Now has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. IoT Now explores the evolving opportunities and challenges facing CSPs, and it passes on some lessons learned from those who have taken the first steps in next-gen IoT services.