Welcome!

News Feed Item

T-Mobile is Transforming International Travel

Stop us if you’ve heard this one before. A couple walks into a bar in Toronto with two bored teens and a dog in tow. Father says to the bartender, “I’ll give you $20 to take our picture and send it to the grandparents with your phone.” “Sure,” says the bartender. “Let me guess. Americans still stuck in AT&T’s family plan?” “Actually, we’re a Sprint framily,” says the dog.

To be fair, your choice of wireless provider may have some bearing on whether you find that joke funny or infuriating. If you’re a T-Mobile customer, you’re more likely to share in the laugh. Because, last fall, T-Mobile made text and data free and slashed calls to a low flat rate of 20 cents a minute in over 120 countries and destinations worldwide – making the world your network at no extra cost. And making T-Mobile, hands-down, the best choice for international travelers.

Today, T-Mobile released both initial results of the program and findings of a new survey of international travelers. The data reveal a dramatic contrast between carrier customers who turn off their phones or spend their trips worrying about avoiding overages and T-Mobile customers who travel with more freedom and flexibility than ever before.

“It’s completely outrageous that old guard carriers are still raking in billions each year from these ridiculous roaming fees,” said John Legere, president and CEO of T-Mobile. “That they continue to gouge their customers to the tune of 90 percent margins every time they set foot outside the country is shameful. Americans deserve better.”

SIMPLE. GLOBAL. RESULTS.

The recent survey of international travelers paints a damning picture of just how hamstrung American travelers are by the inflated international roaming fees charged by the three biggest carriers. Nearly everyone surveyed (88%) reported being frustrated by the expenses and challenges of staying connected while abroad. Among customers of the big three carriers, nearly 20 percent leave their devices at home or never turn them on while travelling outside the US. Another 40 percent turn off data roaming to avoid high costs, and another 20 percent say they would turn off data roaming if they knew how. That’s nearly 80 percent of carrier customers struggling to avoid the high costs of staying connected while travelling abroad.

And, they have good reason. When carrier customers don’t get around to signing up for their carriers’ add-on international plans, their costs can total more than $1,000 a day when they use their phones abroad the way they normally do at home.

T-Mobile’s own customer data tell a dramatically different story. Un-carrier customers travelling abroad now make three times more calls, text seven times more often, and use 28 times more data than before. And, as T-Mobile customers become more accustomed to their newfound freedom while traveling, their data usage is nearly doubling every month.

REAL CUSTOMERS. REAL SAVINGS.

For Bryan Roberts, who travels regularly outside the US, “T-Mobile’s new Simple Global benefits are going to save me over $10,000 a year,” said Roberts. Just over the past six months, he’s visited 10 countries for business and leisure. “I was just in Europe and the UK for four weeks, and the bill came to less than $150. So the cost savings are huge. But I also love that when I’m overseas in a new place, I can find my way around with Google Maps and use data without having to worry about high roaming charges.”

For companies like MGI International, headquartered in Brazil with Latin America and US operations based in Houston, switching to T-Mobile has led to major cost savings and vastly simplified the process of managing and budgeting for communications between its offices, employees and customers.

“With operations throughout North and South America and a global customer base, I travel a lot and depend on T-Mobile to stay in contact with my team and customers,” said Fred D’Avila, COO of MGI. “Simple Global resolved one of the biggest issues we’ve had with mobile communication: unexpected overages. We realized an immediate savings of more than 40 percent compared to our previous provider and now receive a fixed monthly bill with no surprises or overages.”

“The amazing experiences and huge savings our customers are now enjoying are the very reasons why we launched this program,” said Mike Sievert, Chief Marketing Officer for T-Mobile. “We’re seeing T-Mobile customers learn to cut loose and make the most of their Un-carrier freedom – wherever in the world their travels take them.”

Further information, data and media resources can be found in the T-Mobile Newsroom.

This survey was conducted by Kelton between April 25th and April 29th, 2014, among 1,044 Americans ages 18 and over who have smartphones and have traveled internationally, using an email invitation and an online survey. The margin of error is +/- 3 percentage points at the 95 percent confidence level.

About T-Mobile US, Inc.:

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and expanding 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 46.7 million wireless subscribers and provides products and services through 70,000 points of distribution. For more information, please visit http://www.t-mobile.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Is the ongoing quest for agility in the data center forcing you to evaluate how to be a part of infrastructure automation efforts? As organizations evolve toward bimodal IT operations, they are embracing new service delivery models and leveraging virtualization to increase infrastructure agility. Therefore, the network must evolve in parallel to become equally agile. Read this essential piece of Gartner research for recommendations on achieving greater agility.
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abil...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
Extreme Computing is the ability to leverage highly performant infrastructure and software to accelerate Big Data, machine learning, HPC, and Enterprise applications. High IOPS Storage, low-latency networks, in-memory databases, GPUs and other parallel accelerators are being used to achieve faster results and help businesses make better decisions. In his session at 18th Cloud Expo, Michael O'Neill, Strategic Business Development at NVIDIA, focused on some of the unique ways extreme computing is...
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
With over 720 million Internet users and 40–50% CAGR, the Chinese Cloud Computing market has been booming. When talking about cloud computing, what are the Chinese users of cloud thinking about? What is the most powerful force that can push them to make the buying decision? How to tap into them? In his session at 18th Cloud Expo, Yu Hao, CEO and co-founder of SpeedyCloud, answered these questions and discussed the results of SpeedyCloud’s survey.
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
To leverage Continuous Delivery, enterprises must consider impacts that span functional silos, as well as applications that touch older, slower moving components. Managing the many dependencies can cause slowdowns. See how to achieve continuous delivery in the enterprise.
Actian Corporation has announced the latest version of the Actian Vector in Hadoop (VectorH) database, generally available at the end of July. VectorH is based on the same query engine that powers Actian Vector, which recently doubled the TPC-H benchmark record for non-clustered systems at the 3000GB scale factor (see tpc.org/3323). The ability to easily ingest information from different data sources and rapidly develop queries to make better business decisions is becoming increasingly importan...
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Kubernetes, Docker and containers are changing the world, and how companies are deploying their software and running their infrastructure. With the shift in how applications are built and deployed, new challenges must be solved. In his session at @DevOpsSummit at19th Cloud Expo, Sebastian Scheele, co-founder of Loodse, will discuss the implications of containerized applications/infrastructures and their impact on the enterprise. In a real world example based on Kubernetes, he will show how to ...
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
Pulzze Systems was happy to participate in such a premier event and thankful to be receiving the winning investment and global network support from G-Startup Worldwide. It is an exciting time for Pulzze to showcase the effectiveness of innovative technologies and enable them to make the world smarter and better. The reputable contest is held to identify promising startups around the globe that are assured to change the world through their innovative products and disruptive technologies. There w...