Welcome!

News Feed Item

Mobile Marketers Have Highest “Marketing IQ,” Reports Annual Ifbyphone Marketing Measurement Survey

Mobile marketers lead the industry in leveraging marketing metrics and are more successful at linking campaign results across all marketing channels to sales growth, according to the 2014 State of Marketing Measurement Survey conducted by Ifbyphone, the leader in voice-based marketing automation. This year’s results also found three-fourths of CEOs are “totally committed” or “significantly committed” to supporting their marketing teams, up from 67 percent in 2013, and are asking for marketing teams to report weekly and monthly metrics to the C-suite to meet the rising demand for marketing data in 2014.

The annual report revealed a push for more pragmatic marketing campaigns that focus on conversions and return on investment (ROI). Sixty-nine percent of marketers surveyed are tracking growth in sales revenue, 63 percent are reporting the number of new customers, and 58 percent are following the number of new leads.

“The explosion of mobile technology has blurred the line between online and offline strategies for marketing measurement,” said Ifbyphone CEO Irv Shapiro. “Marketers with high marketing IQs are embracing mobile strategies without abandoning other channels, both digital and analog. By integrating multichannel measurement solutions, mobile marketers are deriving actionable insights to fuel growth strategies.”

Other key findings from the 2014 State of Marketing Measurement Survey are reflected in this infographic and include:

Diversifying Marketing Metrics

Marketers are reporting metrics to CEOs more often and for a wider variety of channels. Because the customer journey from discovery to purchase is no longer confined to either online or offline channels, marketers are tasked with following lead activity and tracking data throughout the multichannel experience. The survey found the top mediums for sourcing new leads include:

  • Email (57 percent)
  • SEO and PPC (55 percent)
  • Social media (44 percent)

In terms of which channels demonstrated the highest potential for converting leads into sales, marketers chose analog mediums as their first and second choices:

  • In-person visits (35 percent)
  • Inbound calls (20 percent)
  • Email inquiries (11 percent)

Once the right mix of marketing data has been collected, channel information should be integrated using the latest automation and analytics tools to derive actionable insights.

Mobile Sets the Bar

Marketers who have already started to optimize mobile channels are demonstrating a high marketing IQ by merging multichannel data to extract a more complete picture of marketing conversions and ROI. These marketers are ahead of the game in tracking activities on more channels than the general marketer:

  • 69 percent of mobile marketers track SEO/PPC compared to 55 percent of general marketers
  • 69 percent of mobile marketers report on social media compared to 44 percent of general marketers
  • 31 percent of mobile marketers monitor TV campaigns compared to 9 percent of general marketers
  • 24 percent of mobile marketers follow radio data compared to 6 percent of general marketers
  • 51 percent of mobile marketers gather data from online display ads compared to 25 percent of general marketers

Planning Ahead

Looking to the future, most marketers are planning on maintaining investment in existing marketing measurement technologies to ensure all data gathered is accurate and up-to-date to support decision-making. The top five marketing tools include:

  • Web analytics (73 percent)
  • SEO and PPC tools (63 percent)
  • CRM (52 percent)
  • Mobile or responsive website (46 percent)
  • Call tracking (38 percent)

For most marketers, the major barriers to optimal marketing measurement and reporting are a lack of skilled analytics personnel and marketing automation solutions, as well as making data collection a top priority. To overcome these obstacles, marketers are dedicating more time and resources to marketing measurement, while increasing budgets and working closely with sales and other departments.

About the Survey

The Ifbyphone 2014 State of Marketing Measurement Survey analyzed responses from 551 marketing executives across the U.S. This is the third in a series of annual surveys conducted by Ifbyphone to identify the emerging trends and issues in marketing measurement. The complete survey report can be downloaded here.

About Ifbyphone

Ifbyphone provides the leading voice-based marketing automation (VBMA) platform that businesses and marketing agencies rely on to connect, measure and optimize sales calls. Built specifically for marketing and sales, Ifbyphone’s cloud-based solution helps companies of all sizes optimize marketing spend across all channels, generate and convert more high-quality leads and acquire more business over the phone.

Known for its unmatched ease-of-use and reliability, Ifbyphone’s VBMA platform has successfully processed over 250 million calls for over 650 million minutes. Organizations in all industries use Ifbyphone, including marketing agencies, lead generation, e-commerce, direct response, financial services and insurance, health care, retail and logistics and SaaS and technology. For more information, visit www.ifbyphone.com.

Ifbyphone and the Ifbyphone logo are trademarks of Ifbyphone, Inc. All other trademarks are the property of their respective owners.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
910Telecom exhibited at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and exchanges.
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
China Unicom exhibit at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom. China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE FDD, TD-LTE), fixed-line broadband, ICT, data communica...
Zerto exhibited at SYS-CON's 18th International Cloud Expo®, which took place at the Javits Center in New York City, NY, in June 2016. Zerto is committed to keeping enterprise and cloud IT running 24/7 by providing innovative, simple, reliable and scalable business continuity software solutions. Through the Zerto Cloud Continuity Platform™, organizations can seamlessly move and protect virtualized workloads between public, private and hybrid clouds. The company’s flagship product, Zerto Virtual...
As businesses adopt functionalities in cloud computing, it’s imperative that IT operations consistently ensure cloud systems work correctly – all of the time, and to their best capabilities. In his session at @BigDataExpo, Bernd Harzog, CEO and founder of OpsDataStore, will present an industry answer to the common question, “Are you running IT operations as efficiently and as cost effectively as you need to?” He will expound on the industry issues he frequently came up against as an analyst, and...
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of Soli...
"We're bringing out a new application monitoring system to the DevOps space. It manages large enterprise applications that are distributed throughout a node in many enterprises and we manage them as one collective," explained Kevin Barnes, President of eCube Systems, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, New York, and 21st International Cloud Expo, which will take place in November in Silicon Valley, California.
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Extreme Computing is the ability to leverage highly performant infrastructure and software to accelerate Big Data, machine learning, HPC, and Enterprise applications. High IOPS Storage, low-latency networks, in-memory databases, GPUs and other parallel accelerators are being used to achieve faster results and help businesses make better decisions. In his session at 18th Cloud Expo, Michael O'Neill, Strategic Business Development at NVIDIA, focused on some of the unique ways extreme computing is...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
WebRTC sits at the intersection between VoIP and the Web. As such, it poses some interesting challenges for those developing services on top of it, but also for those who need to test and monitor these services. In his session at WebRTC Summit, Tsahi Levent-Levi, co-founder of testRTC, reviewed the various challenges posed by WebRTC when it comes to testing and monitoring and on ways to overcome them.
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.