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AGNITiO and Pindrop Security Equip Contact Centers to Fight Rampant Fraud
Pindrop Phoneprinting and AGNITiO Voice iD Technologies Together Provide the Best Defense Against Fraud -- Authenticating Caller Identity, Location and Type of Device
|By Marketwired .
|May 13, 2014 11:42 AM EDT
ATLANTA, GA and PALO ALTO, CA -- (Marketwired) -- 05/13/14 -- Pindrop Security, the pioneer in phone fraud prevention and call center authentication, and AGNITiO, the leader in secure voice biometrics, today announced a partnership to protect call centers as they adapt to an increasingly mobile customer base.
"Voice biometrics and phone printing are used to prevent fraud and authenticate users of call centers, help desks and mobile applications," said Avivah Litan, Vice President and Distinguished Analyst at Gartner. "These technologies lower call handling and customer service costs, and improve user experience."(1)
AGNITiO KIVOX Passive Detection product has been integrated into Pindrop Fraud Detection System 2.0 which is the only solution available on the market that can confirm the identity, location, and type of device used for calls into a particular institution or call center. By combining AGNITiO Voice iD and Pindrop Phoneprinting technologies, the companies now offer a complete end-to-end solution that meets the ease of use and privacy needs of customers and security demands of enterprises. In addition, the combination of AGNITiO's secure mobile device Voice ID technology and Pindrop's Phoneprinting is a powerful and unique differentiator in the security industry.
"With fraudsters moving to the phone channel to gain access to financial accounts, call centers have become the first line of defense for financial institutions," said Vijay Balasubramaniyan, co-founder and CEO, Pindrop Security. "By integrating Pindrop's Phoneprinting technology with the AGNITiO voice biometrics offering, financial institutions and call centers can be assured that choosing our joint solution will provide them with the best phone fraud mitigation technology on the market today."
AGNITiO Voice iD is the most accurate voice biometrics technology available. By integrating with Pindrop, AGNITiO now adds a crucial layer of security needed to ensure that financial institutions and call centers can trust the identity of the caller.
"Contact centers need to verify the caller quickly and easily in a way that is transparent to the consumer," said Emilio Martinez, CEO of AGNITiO. "Our collaboration with Pindrop has allowed us to provide to enterprise customers the same best-in-class voice biometrics engine that satisfies the strict requirements of global government defense and law enforcement agencies. Together, we represent a unique combination of tested and proven innovation, technology and competence that no one in the market can match."
See Us at 2014 Voice Biometrics Conference
Pindrop CEO Vijay Balasubramaniyan and AGNITiO CEO Emilio Martinez will join other industry leaders at the 2014 Voice Biometrics Conference held this week at the Fairmont Hotel in San Francisco. Vijay and Emilio will deliver keynote sessions and participate on security-related panels addressing various topics relevant to call center fraud, secure mobile authentication, securing biometric applications and multi-factor authentication. Follow them on Twitter:@pindrop and @agnitiocorp).
AGNITiO, www.agnitio-corp.com, is a worldwide market leader for voice biometrics solutions in government and commercial sectors. AGNITiO has an extensive customer base including leading police, intelligence, military and other government organizations in 38 countries, as well as a number of leading customers and partners in the commercial sector. AGNITiO Corp. is the US subsidiary, leading business development in USA and Canada. AGNITiO's technology and products are protected by a family of patents that grows every year.
AGNITiO KIVOX is a voice biometrics product family targeted at the corporate sector. Financial services, telecommunications, utilities and other sectors are implementing new security solutions based on voice biometrics. KIVOX is ideally positioned in this market, with underlying voice identification technology developed in most demanding environments such as forensics and intelligence.
AGNITiO has obtained numerous awards including the Red Herring 100 Global (2007), Speech Technology Market leader awards (2007, 2008, 2010 and 2012), Global Security Challenge (2009 and 2011) and Envisioneering's Innovation and Design Award (2014).
AGNITiO is a founding member of the FIDO Alliance (Fast IDentity Online) www.fidoalliance.org, which is dedicated to delivering open standards for strong multi-factor authentication. AGNITiO is already delivering a FIDO Alliance model solution with its voice biometrics Voice iD platform.
About Pindrop Security
Pindrop Security, headquartered in Atlanta, Ga., is a privately-held company that provides enterprise solutions that help prevent phone-based fraud. Its breakthrough phoneprinting technology can identify phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as authenticating legitimate callers. We have helped enterprises eliminate financial losses and reduce operational costs on their phone channel. Pindrop's customers include two of the top five banks and one of the leading online brokerages. Named SC Magazine 2013 Rookie Security Company of the Year and one of the 10 Most Innovative Companies at the 2012 RSA conference, Pindrop Security's solutions restore enterprises' confidence in the security of phone-based transactions.
All trademarks and trade names are the property of their respective owners.
1. Gartner, 'Using Voice Biometrics and Phone Printing to Secure Telephony and Authenticate Callers,' Avivah Litan, July 30, 2013.
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