Welcome!

News Feed Item

Teleperformance : First-Quarter 2014 Revenue

Regulatory News :

Teleperformance (Paris:RCF), the global leader in outsourced multichannel customer experience management, today released its quarterly review for the period ended March 31, 2014.

€ millions   Q1 2014   Q1 2013   % change
      Reported   Like-for-like
€/US$ exchange rate   €1 = USD 1.37   €1 = USD 1.32        
Revenue   609.9   592.0   + 3.0%   + 9.1%

Paulo César Salles Vasques, Chief Executive Officer of Teleperformance, said: “In the first-quarter of 2014, we enjoyed robust growth in business volumes, with revenue gaining an organic + 9.1% despite high prior-year comparatives. There was growth momentum in all three of our language regions. Performance was particularly remarkable in the United States, China, Colombia, Mexico and Portugal, and was lifted in Europe by the ramp-up of our BPO activities in the field of outsourced visa delivery solutions (provided by TLS), which offer very promising opportunities.

Backed by this good first quarter, I am pleased to confirm our 2014 targets, reflecting another full year of growth. These include a like-for-like increase in revenue of between + 5% and + 7%, an improvement in EBITA margin before non-recurring items to between 9.5% and 9.7%, and a higher return on capital employed. Together, they demonstrate our confidence in our positioning and the future of our markets”.

REVENUE

CONSOLIDATED REVENUE

Revenue stood at €609.9 million for the first three months of 2014, a year-on-year increase of + 3.0% as reported and + 9.1% like-for-like (at constant scope of consolidation and exchange rates).

Changes in exchange rates had a €32.7 million negative impact on reported revenue that mainly reflected the decline in the Brazilian real, US dollar, and Mexican, Colombian and Argentine pesos against the euro.

REVENUE BY REGION

All the operating regions reported satisfactory like-for-like growth over the period, especially in the English speaking market and Asia-Pacific region (United States, United Kingdom and China), and in the Continental Europe & MEA region, which benefited from the fast ramp-up of business at the TLS subsidiary, specialized in managing visa applications.

€ millions   Q1 2014   Q1 2013   % change
      As reported   Like-for-like
                 
REVENUE                
English-speaking market & Asia-Pacific   245.1   230.6   + 6.3%   + 9.9%
Ibero-LATAM   179.5   191.9   - 6.4%   + 5.1%
Continental Europe & MEA   185.3   169.5   + 9.3%   + 12.0%
TOTAL   609.9   592.0   + 3.0%   + 9.1%

The geographic mix remained robust, with 70% of revenue generated in predominant markets delivering profitability and growth, compared to 35% in 2010. During the period, the English speaking market and Asia-Pacific region represented 40.2% of consolidated revenue, the Ibero-LATAM region 29.4% and Continental Europe and MEA 30.4%.

  • English-speaking market & Asia-Pacific

Operations in the English-speaking market and Asia-Pacific region turned in a remarkable performance, with aggregate revenue rising + 9.9% like-for-like over the period. On a reported basis, the appreciation of the euro against the US dollar reduced this increase to + 6.3%.

In North America, good revenue growth was led by the many new contracts won last year, especially in the health, insurance and retail sectors.

Business also expanded rapidly in the Asia-Pacific region, particularly in China where the Group has developed close partnership relations with locally based North American multinationals.

  • Ibero-LATAM

Operations in the Ibero-LATAM region delivered satisfactory growth for the first quarter, with a like-for-like increase of + 5.1% despite a high basis of comparison. As reported, however, revenue was down 6.4%, reflecting the unfavorable currency environment during the period, notably with the Brazilian real losing almost 20% and the Argentine peso 40% against the euro compared with first-quarter 2013.

Colombia, Mexico and Portugal reported the fastest growth, while Argentina continues to suffer from the lackluster economy. The slowdown in business growth in Brazil, which emerged in the final quarter of 2013, continued over the period. Operations there should enjoy a more dynamic second half.

  • Continental Europe and MEA

Revenue in the Continental Europe and MEA region rose by + 12.0% like-for-like and by + 9.3% as reported.

This solid performance confirms that the acceleration observed in second-half 2013 is continuing apace. It is being led not only by the sustained successful expansion of the multilingual European hubs and the return to growth in several countries, but also by the ramp-up of business at the TLS subsidiary, which is specialized in managing visa applications.

Operations in Italy confirmed their return to growth. Business in the Netherlands and Southern Europe (Greece and Turkey) benefited from a solid sales dynamic, particularly with global clients. In the French market, business continued to be impacted by a persistently difficult environment in telecommunications.

TLS’s contribution for the quarter almost doubled year-on-year, driven by firm demand from tourists wanting to come to Europe, as well as by the start-up of a major contract signed late last year with Britain’s HM Passport Office, covering the Euro-Med and Africa regions.

2014 OUTLOOK

The solid first quarter performance enables us to confirm our 2014 targets, reflecting another full year of growth:

  • Like-for-like revenue growth of between + 5% and + 7%.
  • An improvement in EBITA margin before non-recurring items, to between 9.5% and 9.7%.
  • A further increase in return on capital employed.
  • New targeted acquisitions.

CONFERENCE CALL WITH ANALYSTS AND INVESTORS

Date: May 13, 2014 at 6:00 p.m. (CEST)
Presentation materials will also be available at www.teleperformance.com.

INDICATIVE INVESTOR CALENDAR

First-half 2014 results: July 28, 2014

ABOUT TELEPERFORMANCE GROUP

Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2013, it reported consolidated revenue of €2,433 million ($3,236 million, based on €1 = $1.33).

The Group operates 110,000 computerized workstations, with close to 149,000 employees across around 230 contact centers in 62 countries and serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

For further information, please visit the Teleperformance website at www.teleperformance.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In his session at @ThingsExpo, Arvind Radhakrishnen discussed how IoT offers new business models in banking and financial services organizations with the capability to revolutionize products, payments, channels, business processes and asset management built on strong architectural foundation. The following topics were covered: How IoT stands to impact various business parameters including customer experience, cost and risk management within BFS organizations.
In his session at 20th Cloud Expo, Brad Winett, Senior Technologist for DDN Storage, will present several current, end-user environments that are using object storage at scale for cloud deployments including private cloud and cloud providers. Details on the top considerations of features and functions for selecting object storage will be included. Brad will also touch on recent developments in tiering technologies that deliver single solution and an end-user view of data across files and objects...
Given the popularity of the containers, further investment in the telco/cable industry is needed to transition existing VM-based solutions to containerized cloud native deployments. The networking architecture of the solution isolates the network traffic into different network planes (e.g., management, control, and media). This naturally makes support for multiple interfaces in container orchestration engines an indispensable requirement.
Businesses and business units of all sizes can benefit from cloud computing, but many don't want the cost, performance and security concerns of public cloud nor the complexity of building their own private clouds. Today, some cloud vendors are using artificial intelligence (AI) to simplify cloud deployment and management. In his session at 20th Cloud Expo, Ajay Gulati, Co-founder and CEO of ZeroStack, discussed how AI can simplify cloud operations. He covered the following topics: why cloud mana...
"I will be talking about ChatOps and ChatOps as a way to solve some problems in the DevOps space," explained Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Recently, REAN Cloud built a digital concierge for a North Carolina hospital that had observed that most patient call button questions were repetitive. In addition, the paper-based process used to measure patient health metrics was laborious, not in real-time and sometimes error-prone. In their session at 21st Cloud Expo, Sean Finnerty, Executive Director, Practice Lead, Health Care & Life Science at REAN Cloud, and Dr. S.P.T. Krishnan, Principal Architect at REAN Cloud, discussed how they built...
In his session at 21st Cloud Expo, Michael Burley, a Senior Business Development Executive in IT Services at NetApp, described how NetApp designed a three-year program of work to migrate 25PB of a major telco's enterprise data to a new STaaS platform, and then secured a long-term contract to manage and operate the platform. This significant program blended the best of NetApp’s solutions and services capabilities to enable this telco’s successful adoption of private cloud storage and launching o...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settl...
Enterprises are universally struggling to understand where the new tools and methodologies of DevOps fit into their organizations, and are universally making the same mistakes. These mistakes are not unavoidable, and in fact, avoiding them gifts an organization with sustained competitive advantage, just like it did for Japanese Manufacturing Post WWII.
Docker containers have brought great opportunities to shorten the deployment process through continuous integration and the delivery of applications and microservices. This applies equally to enterprise data centers as well as the cloud. In his session at 20th Cloud Expo, Jari Kolehmainen, founder and CTO of Kontena, discussed solutions and benefits of a deeply integrated deployment pipeline using technologies such as container management platforms, Docker containers, and the drone.io Cl tool. H...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
IoT solutions exploit operational data generated by Internet-connected smart “things” for the purpose of gaining operational insight and producing “better outcomes” (for example, create new business models, eliminate unscheduled maintenance, etc.). The explosive proliferation of IoT solutions will result in an exponential growth in the volume of IoT data, precipitating significant Information Governance issues: who owns the IoT data, what are the rights/duties of IoT solutions adopters towards t...
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
It is ironic, but perhaps not unexpected, that many organizations who want the benefits of using an Agile approach to deliver software use a waterfall approach to adopting Agile practices: they form plans, they set milestones, and they measure progress by how many teams they have engaged. Old habits die hard, but like most waterfall software projects, most waterfall-style Agile adoption efforts fail to produce the results desired. The problem is that to get the results they want, they have to ch...