News Feed Item

Teleperformance : First-Quarter 2014 Revenue

Regulatory News :

Teleperformance (Paris:RCF), the global leader in outsourced multichannel customer experience management, today released its quarterly review for the period ended March 31, 2014.

€ millions   Q1 2014   Q1 2013   % change
      Reported   Like-for-like
€/US$ exchange rate   €1 = USD 1.37   €1 = USD 1.32        
Revenue   609.9   592.0   + 3.0%   + 9.1%

Paulo César Salles Vasques, Chief Executive Officer of Teleperformance, said: “In the first-quarter of 2014, we enjoyed robust growth in business volumes, with revenue gaining an organic + 9.1% despite high prior-year comparatives. There was growth momentum in all three of our language regions. Performance was particularly remarkable in the United States, China, Colombia, Mexico and Portugal, and was lifted in Europe by the ramp-up of our BPO activities in the field of outsourced visa delivery solutions (provided by TLS), which offer very promising opportunities.

Backed by this good first quarter, I am pleased to confirm our 2014 targets, reflecting another full year of growth. These include a like-for-like increase in revenue of between + 5% and + 7%, an improvement in EBITA margin before non-recurring items to between 9.5% and 9.7%, and a higher return on capital employed. Together, they demonstrate our confidence in our positioning and the future of our markets”.



Revenue stood at €609.9 million for the first three months of 2014, a year-on-year increase of + 3.0% as reported and + 9.1% like-for-like (at constant scope of consolidation and exchange rates).

Changes in exchange rates had a €32.7 million negative impact on reported revenue that mainly reflected the decline in the Brazilian real, US dollar, and Mexican, Colombian and Argentine pesos against the euro.


All the operating regions reported satisfactory like-for-like growth over the period, especially in the English speaking market and Asia-Pacific region (United States, United Kingdom and China), and in the Continental Europe & MEA region, which benefited from the fast ramp-up of business at the TLS subsidiary, specialized in managing visa applications.

€ millions   Q1 2014   Q1 2013   % change
      As reported   Like-for-like
English-speaking market & Asia-Pacific   245.1   230.6   + 6.3%   + 9.9%
Ibero-LATAM   179.5   191.9   - 6.4%   + 5.1%
Continental Europe & MEA   185.3   169.5   + 9.3%   + 12.0%
TOTAL   609.9   592.0   + 3.0%   + 9.1%

The geographic mix remained robust, with 70% of revenue generated in predominant markets delivering profitability and growth, compared to 35% in 2010. During the period, the English speaking market and Asia-Pacific region represented 40.2% of consolidated revenue, the Ibero-LATAM region 29.4% and Continental Europe and MEA 30.4%.

  • English-speaking market & Asia-Pacific

Operations in the English-speaking market and Asia-Pacific region turned in a remarkable performance, with aggregate revenue rising + 9.9% like-for-like over the period. On a reported basis, the appreciation of the euro against the US dollar reduced this increase to + 6.3%.

In North America, good revenue growth was led by the many new contracts won last year, especially in the health, insurance and retail sectors.

Business also expanded rapidly in the Asia-Pacific region, particularly in China where the Group has developed close partnership relations with locally based North American multinationals.

  • Ibero-LATAM

Operations in the Ibero-LATAM region delivered satisfactory growth for the first quarter, with a like-for-like increase of + 5.1% despite a high basis of comparison. As reported, however, revenue was down 6.4%, reflecting the unfavorable currency environment during the period, notably with the Brazilian real losing almost 20% and the Argentine peso 40% against the euro compared with first-quarter 2013.

Colombia, Mexico and Portugal reported the fastest growth, while Argentina continues to suffer from the lackluster economy. The slowdown in business growth in Brazil, which emerged in the final quarter of 2013, continued over the period. Operations there should enjoy a more dynamic second half.

  • Continental Europe and MEA

Revenue in the Continental Europe and MEA region rose by + 12.0% like-for-like and by + 9.3% as reported.

This solid performance confirms that the acceleration observed in second-half 2013 is continuing apace. It is being led not only by the sustained successful expansion of the multilingual European hubs and the return to growth in several countries, but also by the ramp-up of business at the TLS subsidiary, which is specialized in managing visa applications.

Operations in Italy confirmed their return to growth. Business in the Netherlands and Southern Europe (Greece and Turkey) benefited from a solid sales dynamic, particularly with global clients. In the French market, business continued to be impacted by a persistently difficult environment in telecommunications.

TLS’s contribution for the quarter almost doubled year-on-year, driven by firm demand from tourists wanting to come to Europe, as well as by the start-up of a major contract signed late last year with Britain’s HM Passport Office, covering the Euro-Med and Africa regions.


The solid first quarter performance enables us to confirm our 2014 targets, reflecting another full year of growth:

  • Like-for-like revenue growth of between + 5% and + 7%.
  • An improvement in EBITA margin before non-recurring items, to between 9.5% and 9.7%.
  • A further increase in return on capital employed.
  • New targeted acquisitions.


Date: May 13, 2014 at 6:00 p.m. (CEST)
Presentation materials will also be available at www.teleperformance.com.


First-half 2014 results: July 28, 2014


Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2013, it reported consolidated revenue of €2,433 million ($3,236 million, based on €1 = $1.33).

The Group operates 110,000 computerized workstations, with close to 149,000 employees across around 230 contact centers in 62 countries and serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

For further information, please visit the Teleperformance website at www.teleperformance.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Virgil consists of an open-source encryption library, which implements Cryptographic Message Syntax (CMS) and Elliptic Curve Integrated Encryption Scheme (ECIES) (including RSA schema), a Key Management API, and a cloud-based Key Management Service (Virgil Keys). The Virgil Keys Service consists of a public key service and a private key escrow service. 

SYS-CON Events announced today that Cemware will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Use MATLAB functions by just visiting website mathfreeon.com. MATLAB compatible, freely usable, online platform services. As of October 2016, 80,000 users from 180 countries are enjoying our platform service.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Digitization is driving a fundamental change in society that is transforming the way businesses work with their customers, their supply chains and their people. Digital transformation leverages DevOps best practices, such as Agile Parallel Development, Continuous Delivery and Agile Operations to capitalize on opportunities and create competitive differentiation in the application economy. However, information security has been notably absent from the DevOps movement. Speed doesn’t have to negat...
SYS-CON Events announced today that eCube Systems, the leading provider of modern development tools and best practices for Continuous Integration on OpenVMS, will exhibit at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. eCube Systems offers a family of middleware products and development tools that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...
SYS-CON Events announced today that MathFreeOn will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MathFreeOn is Software as a Service (SaaS) used in Engineering and Math education. Write scripts and solve math problems online. MathFreeOn provides online courses for beginners or amateurs who have difficulties in writing scripts. In accordance with various mathematical topics, there are more tha...
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
In the 21st century, security on the Internet has become one of the most important issues. We hear more and more about cyber-attacks on the websites of large corporations, banks and even small businesses. When online we’re concerned not only for our own safety but also our privacy. We have to know that hackers usually start their preparation by investigating the private information of admins – the habits, interests, visited websites and so on. On the other hand, our own security is in danger bec...
@ThingsExpo has been named the Top 5 Most Influential Internet of Things Brand by Onalytica in the ‘The Internet of Things Landscape 2015: Top 100 Individuals and Brands.' Onalytica analyzed Twitter conversations around the #IoT debate to uncover the most influential brands and individuals driving the conversation. Onalytica captured data from 56,224 users. The PageRank based methodology they use to extract influencers on a particular topic (tweets mentioning #InternetofThings or #IoT in this ...
Join Impiger for their featured webinar: ‘Cloud Computing: A Roadmap to Modern Software Delivery’ on November 10, 2016, at 12:00 pm CST. Very few companies have not experienced some impact to their IT delivery due to the evolution of cloud computing. This webinar is not about deciding whether you should entertain moving some or all of your IT to the cloud, but rather, a detailed look under the hood to help IT professionals understand how cloud adoption has evolved and what trends will impact th...
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
Enterprises have been using both Big Data and virtualization for years. Until recently, however, most enterprises have not combined the two. Big Data's demands for higher levels of performance, the ability to control quality-of-service (QoS), and the ability to adhere to SLAs have kept it on bare metal, apart from the modern data center cloud. With recent technology innovations, we've seen the advantages of bare metal erode to such a degree that the enhanced flexibility and reduced costs that cl...