Welcome!

News Feed Item

James Madison University Extends 28-Year Partnership With Paciolan

University Leverages Core Ticketing and Fundraising Solutions, and Adds Email Marketing System

IRVINE, CA and HARRISONBURG, VA -- (Marketwired) -- 05/13/14 -- Paciolan, the leading provider of ticketing, marketing, fundraising and sales automation solutions in college athletics, today announced that James Madison University (JMU) has renewed its 28-year partnership with the company. With the long-term partnership renewal, JMU will continue to leverage Paciolan's industry leading ticketing, fundraising and Access scanning systems, and has implemented the company's email marketing solution. JMU has been a Paciolan partner since 1986. Paciolan is a subsidiary of the Philadelphia-based sports and entertainment firm Comcast-Spectacor.

"As our trusted partner with evolving and cutting edge products, Paciolan is the gold standard in college athletics," said Jeff Bourne, Director of Athletics at James Madison University. "We are excited to further extend our long-term partnership to maintain and expand our business model with a platform that provides our fans and donors with the best solutions."

JMU continues to utilize Paciolan's Access management solution that provides the university with the ability to offer digital ticketing for its fans and mobile ticket delivery for students. The university launched the 2D barcodes for smartphones to students in 2013 for football, basketball and baseball events, and has since seen a 53% adoption rate since the implementation.

"We really value the excellent customer support provided by Paciolan and the core group of our client partner and eCommerce operations team members who are dedicated and always proactive in helping us find and utilize solutions," said Mike Carpenter, Assistant Athletics Director for Tickets and Customer Relations at James Madison University. "Out student body is digitally savvy and Paciolan's eCommerce tools lets them utilize their smartphones to reserve and download their tickets anywhere, anytime."

Leveraging Paciolan's eVenue online ticketing solution, JMU will continue to efficiently sell tickets and process donations in real-time through the best-of-breed online box office website at JMUSports.com. The branded and integrated site allows JMU to offer fans and donors secure online services and account management, and also the ability to purchase additional university event tickets as JMU now facilitates concert sales through the athletic ticket office for the University Program Board.

The customizable aspects of the eCommerce site enables JMU to integrate Paciolan's tFund solution to enhance their fund development initiatives, including priority points, priority reseating and re-parking processes, while facilitating and leveraging donations for the Duke Club.

"We use our eCommerce site to encourage donations and upsells for fans to upgrade seats and add parking to their ticket orders," added Carpenter. "Now through the use of lightboxes and shopping cart ads, we are able to upsell each customer. It's become a great driver for incremental donations."

In conjunction with the renewed partnership, JMU recently began utilizing PACmail, Paciolan's email marketing solution, to enhance communication with its fans and donors. With the added emphasis to market ticket sales and renewals, upcoming events and promotions, JMU staff is empowered with a platform to tailor segmented messages to highlight strategic initiatives and campaigns with the full integration of data and analytics to extend their marketing reach.

"James Madison University has been a long-standing Paciolan partner and we commend Jeff Bourne and his exceptional staff for continuing to embrace all of the tools in the Paciolan toolbox," said Jane Kleinberger, Founder of Paciolan. "They consistently deliver an exceptional fan and donor experience while simultaneously generating greater revenues and growing attendance. JMU sets the trend for all mid-major college athletics programs."

About Paciolan
Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations that sell over 120 million tickets annually. Primary markets include college athletics, professional sports, performing arts and arenas. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

Visit www.paciolan.com for additional company information.

Paciolan Media Contacts:
Craig Ricks
Paciolan
Vice President of Marketing
949.823.1636 (O)

Steve Brown
Paciolan
Corporate Marketing Associate
949.823.4506 (O)

JMU Media Contact:
Mike Carpenter
James Madison University
Assistant Athletics Director for Tickets and Customer Relations
540.568.7636 (O)

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Recognizing the need to identify and validate information security professionals’ competency in securing cloud services, the two leading membership organizations focused on cloud and information security, the Cloud Security Alliance (CSA) and (ISC)^2, joined together to develop an international cloud security credential that reflects the most current and comprehensive best practices for securing and optimizing cloud computing environments.
DevOps is not just last year’s buzzword. Companies with DevOps practices are 2.5x more likely to exceed profitability, market share, and productivity goals. But how do you enable high performance? What can you do right now to start? Find out from DevOps experts including Gene Kim, co-author of "The Phoenix Project," and the Dynatrace Center of Excellence.
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, will discuss using predictive analytics to ...
Silver Spring Networks, Inc. (NYSE: SSNI) extended its Internet of Things technology platform with performance enhancements to Gen5 – its fifth generation critical infrastructure networking platform. Already delivering nearly 23 million devices on five continents as one of the leading networking providers in the market, Silver Spring announced it is doubling the maximum speed of its Gen5 network to up to 2.4 Mbps, increasing computational performance by 10x, supporting simultaneous mesh communic...
Eighty percent of a data scientist’s time is spent gathering and cleaning up data, and 80% of all data is unstructured and almost never analyzed. Cognitive computing, in combination with Big Data, is changing the equation by creating data reservoirs and using natural language processing to enable analysis of unstructured data sources. This is impacting every aspect of the analytics profession from how data is mined (and by whom) to how it is delivered. This is not some futuristic vision: it's ha...
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
Father business cycles and digital consumers are forcing enterprises to respond faster to customer needs and competitive demands. Successful integration of DevOps and Agile development will be key for business success in today’s digital economy. In his session at DevOps Summit, Pradeep Prabhu, Co-Founder & CEO of Cloudmunch, covered the critical practices that enterprises should consider to seamlessly integrate Agile and DevOps processes, barriers to implementing this in the enterprise, and pr...
Sensors and effectors of IoT are solving problems in new ways, but small businesses have been slow to join the quantified world. They’ll need information from IoT using applications as varied as the businesses themselves. In his session at @ThingsExpo, Roger Meike, Distinguished Engineer, Director of Technology Innovation at Intuit, showed how IoT manufacturers can use open standards, public APIs and custom apps to enable the Quantified Small Business. He used a Raspberry Pi to connect sensors...
The principles behind DevOps are not new - for decades people have been automating system administration and decreasing the time to deploy apps and perform other management tasks. However, only recently did we see the tools and the will necessary to share the benefits and power of automation with a wider circle of people. In his session at DevOps Summit, Bernard Sanders, Chief Technology Officer at CloudBolt Software, explored the latest tools including Puppet, Chef, Docker, and CMPs needed to...
Let’s face it, embracing new storage technologies, capabilities and upgrading to new hardware often adds complexity and increases costs. In his session at 18th Cloud Expo, Seth Oxenhorn, Vice President of Business Development & Alliances at FalconStor, will discuss how a truly heterogeneous software-defined storage approach can add value to legacy platforms and heterogeneous environments. The result reduces complexity, significantly lowers cost, and provides IT organizations with improved effi...
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection.
Data-as-a-Service is the complete package for the transformation of raw data into meaningful data assets and the delivery of those data assets. In her session at 18th Cloud Expo, Lakshmi Randall, an industry expert, analyst and strategist, will address: What is DaaS (Data-as-a-Service)? Challenges addressed by DaaS Vendors that are enabling DaaS Architecture options for DaaS
One of the bewildering things about DevOps is integrating the massive toolchain including the dozens of new tools that seem to crop up every year. Part of DevOps is Continuous Delivery and having a complex toolchain can add additional integration and setup to your developer environment. In his session at @DevOpsSummit at 18th Cloud Expo, Miko Matsumura, Chief Marketing Officer of Gradle Inc., will discuss which tools to use in a developer stack, how to provision the toolchain to minimize onboa...
Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed...