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IPsoft and Cygate Awarded Innovation Accolade for Autonomic-Enabled IT Transformation
|By Business Wire
|May 15, 2014 06:05 AM EDT
Leading third party sourcing advisor, Alsbridge plc, has recognized an
IT transformation programme implemented by IPsoft and Cygate as one of
the most innovative use of automation technology in Europe. The
Alsbridge Innovation Award highlights and celebrates the tremendous
business impact achieved through the successful deployment of IPsoft’s
autonomic IT management solution, IPcenter, across the Swedish service
provider’s IT infrastructure.
This is part of a select number of Alsbridge Innovation Awards being
announced today, which recognize excellent and innovative practice in
the area of services and outsourcing.
Within the space of three years, Cygate was able to grow its business
fourfold without increasing its cost base. In parallel, the speed,
quality and consistency of IT operations increased dramatically. Today
up to 75% of the service provided to Cygate’s clients is delivered
through the use of virtual, expert, engineers.
“Without the use of IPsoft’s technology, we would not have come so far
in reaching our growth goals. By embracing automation we have broken the
link between rising business volumes and a rising cost base. More
importantly, our improved efficiency and reliability has allowed us to
accelerate the speed with which we can onboard clients and execute
changes to keep pace with dynamic business needs,” says Mats Magiste,
Cygate’s Chief Technology Officer.
“We pride ourselves in delivering concrete business outcomes for our
clients through the use of autonomic and cognitive solutions. Working
hand in hand with Cygate, we have demonstrated IPcenter’s ability to
drive transformation of IT service management and achieve higher service
levels while reducing costs,” said Chetan Dube, IPsoft, CEO. “We are
honored and delighted to have received this innovation award from
Alsbridge, one of the world’s largest and most respected global advisors
on IT and business process sourcing,” he said.
“The IPsoft/Cygate case is a very deserving Alsbridge Innovation Award
winner. It was great to hear from Cygate how working with IPsoft has
helped to transform their operations and produce a range of clear
business benefits. The autonomic technology underlying this award is an
emerging area of interest for many organizations, so we really wanted to
recognize the IPsoft/Cygate case for helping to break new ground”, said
Rick Simmonds, Managing Partner at Alsbridge plc.
IPsoft automates IT and business processes for enterprises across a wide
range of industries. Through its portfolio of world leading autonomic
and cognitive solutions it provides services that allow its clients to
secure competitive advantage. Headquartered in New York City, IPsoft has
offices in ten countries across the world and serves more than 500 of
the world’s leading brands directly as well as more than half of the
world’s largest IT services providers. For more information please visit www.ipsoft.com
Cygate was founded in 1978 and is driven with a passion for the optimal
use of new technologies to make customers more successful.
Thanks to its partnership with leading technology suppliers, it has
extensive experience in creating solutions for customers across a wide
range of industries including: Internet service providers,
telecommunications companies, government agencies, financial
institutions, Internet companies, and manufacturers. Cygate utilizes its
expertise in networking, security, telephony / Unified Communications,
mobility, platforms, datacenters, virtualization and operations, to
create IT infrastructure solutions that increase efficiency and reduce
risks in businesses. For more information visit cygate.se
Alsbridge is an award winning international consultancy firm, which
helps clients get great results from outsourcing, offshoring and shared
services. Alsbridge have proven methodologies, the best current market
data, and all Alsbridge consultants are experienced specialists.
Alsbridge give direct, practical advice and support, and help clients to
maximize the benefits of sourcing.
About the Alsbridge Innovation Awards
The Alsbridge Innovation Awards have been established to highlight how
outsourcing providers and their clients can create new value, over and
above what is normally expected. Alsbridge’s research shows that
increasingly outsourcers and their clients are aiming to innovate:
looking beyond the obvious, building on the trust and insight developed
through long term relationships, and tapping into emerging technologies,
tools and techniques. These awards celebrate the best examples of this
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