|By Business Wire||
|May 16, 2014 09:24 AM EDT||
WNS (Holdings) Limited (WNS) (NYSE:WNS), a leading provider of global Business Process Management (BPM) services, has been identified as a ‘Leader’ in NelsonHall’s NEAT assessment for Overall Social Media BPO.
“It’s an honor for us to be recognized as a ‘Leader’ in NelsonHall’s NEAT assessment for Social Media BPO. WNS has created a unique framework for Social Media services by leveraging our proprietary tools, including the WNS Analytics Decision Engine (WADESM) and ProGenie 7.01. These tools, combined with our data and Web analytics capabilities, are enabling clients to harness the true potential of the social media space for their businesses,” said Keshav R. Murugesh, Group CEO, WNS.
WNS’s Social Media framework devises a three-step model of learning and reviewing the client’s existing processes, analyzing the desired strategy and finally, defining a service delivery model. These services are offered across industries, including Insurance, Travel and Leisure, Retail and Consumer Products, Utilities, Banking and Financial services. The framework also combines customer interaction and analytics services to offer a holistic ‘Social’ services platform to the clients. WNS has over 2,000 professionals working with global clients in the Analytics domain.
NelsonHall is one of the industry’s leading BPM and outsourcing analyst firms. The NelsonHall (vendor) Evaluation & Assessment Tool (NEAT) score is based on a combination of analyst assessment (principally around measurements of the ability to deliver immediate client benefit) and feedback from client interviews (principally measurements of levels of partnership and ability to meet future client requirements).
WNS (Holdings) Limited (NYSE: WNS) is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities. WNS delivers an entire spectrum of business process management services such as finance and accounting, customer care, technology solutions, research and analytics and industry specific back office and front office processes. As of March 31, 2014, WNS had 27,020 professionals across 34 delivery centers world-wide including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, United Kingdom and the United States. For more information, visit www.wns.com.
Safe Harbor Provision
This document includes information which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events. Factors that could cause actual results to differ materially from those expressed or implied are discussed in our most recent Form 20-F and other filings with the Securities and Exchange Commission. WNS undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Aug. 31, 2016 02:15 AM EDT Reads: 2,274
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Aug. 31, 2016 02:00 AM EDT Reads: 1,980
Aug. 31, 2016 01:45 AM EDT Reads: 3,074
Aug. 31, 2016 01:00 AM EDT Reads: 1,703
Aug. 30, 2016 08:15 PM EDT Reads: 2,491
Aug. 30, 2016 08:00 PM EDT Reads: 1,930
Aug. 30, 2016 08:00 PM EDT Reads: 2,032
Aug. 30, 2016 07:15 PM EDT Reads: 368
Aug. 30, 2016 07:00 PM EDT Reads: 938
Aug. 30, 2016 06:15 PM EDT Reads: 377
Aug. 30, 2016 05:45 PM EDT Reads: 3,596
Aug. 30, 2016 05:00 PM EDT Reads: 906
Aug. 30, 2016 04:15 PM EDT Reads: 976
Aug. 30, 2016 03:30 PM EDT Reads: 3,783
Aug. 30, 2016 03:00 PM EDT Reads: 873