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Mitsui Direct Deploys Guidewire System for Claims Management
|By Business Wire
|May 18, 2014 08:00 PM EDT
Guidewire Software, Inc. (NYSE: GWRE), a provider of software products
to general (Property/Casualty) insurers, today announced that Mitsui
Direct General Insurance Company, Ltd. (Mitsui Direct), a major Japanese
direct general insurance company under the MS&AD Insurance Group, has
now fully deployed Guidewire ClaimCenter® as its new auto insurance
claims management system as of February 25, 2014. ClaimCenter is being
used to process new claims at 14 Mitsui Direct sites in Japan and MSK
Anshin Stations K.K., an intragroup call center, who accept accident
ClaimCenter is enabling Mitsui Direct to deliver more cost effective
and high quality insurance services
In 2012, Mitsui Direct decided to select a new auto insurance claims
management system for improved cost efficiencies and to provide high
quality insurance services against a backdrop of a changing general
insurance market and increased competition. After comparing and
considering multiple claims systems including ClaimCenter, a
self-developed system, as well as exploring the option of making a
significant upgrade to its existing system, the decision was made in
April 2012 to select Guidewire ClaimCenter, due to the substantial
benefits it would bring.
Agile methodology adopted to allow Mitsui Direct to tailor
ClaimCenter to meet its requirements and business needs
In order to develop its “JTS System”, as ClaimCenter is known internally
at the company, Mitsui Direct used Agile for the first time enabling it
to customize ClaimCenter to suit its business requirements. A
development room was established adjacent to the claims management
(adjudication) department right from the outset of the implementation
project, for staff from both the claims management (adjudication) and IT
planning departments, allowing for a more collaborative and flexible
system development process.
Yojiro Sakai, manager of the claims management (adjudication)
department, commented on the development process: “Adopting Agile
methodology was an innovative approach for our company. In particular,
we discussed the various functionality and prerequisites needed for our
business while actually looking at the screen and we were able to make
adjustments along the way as needed.”
ClaimCenter is improving customer service due to enhanced
efficiencies, the standardization of claims handling, and better insight
into claims operations
ClaimCenter is enabling Mitsui Direct to:
Better communicate with customers based on their preferences, and in
turn, more quickly meet customer expectations by providing easy access
to Mitsui Direct’s online customer support platform;
More quickly handle claims due to centrally managed claims data;
Gain better insight into auto accident claim operations to drive
process and service improvements;
Enjoy a more efficient claims intake process, specifically accident
reports, through direct data input; and
Leverage an enhanced search feature that helps to quickly find auto
repair shops in the event of an accident, for example.
“We congratulate Mitsui Direct on their successful implementation of
Guidewire ClaimCenter,” said Ian Tavener, vice president, Asia Pacific,
Guidewire Software. “We admire Mitsui Direct’s dedication to improving
their customer service offerings and reducing operational costs and are
proud to have played a role in this project.”
Guidewire ClaimCenter® is a leading end-to-end claims management system,
built from the ground up to meet the specific needs of today’s
Property/Casualty insurers. ClaimCenter’s flexible business rules enable
claims organizations to define, enforce, and continually refine their
preferred claim handling practices in order to optimize and monitor
their claim processes. ClaimCenter is in use by insurers of all sizes
across all product lines to improve speed and accuracy, reduce loss
adjustment expense, and enable proactive management of claims.
ClaimCenter is available as a standalone system or as part of Guidewire
InsuranceSuite™, and can be integrated to an insurer’s legacy systems or
third party applications.
About Mitsui Direct General Insurance Company, Ltd.
Mitsui Direct General Insurance Company is one of the leading direct
insurance companies underwriting Personal Automotive and Medical
Insurance by Internet or phone. Mitsui Direct started business in June
2000, and currently manages approximately 850,000 insurance policies.
Part of the MS&AD Insurance Group, Mitsui Direct is pursuing a unique
direct insurance business model, offering advanced, high-quality
insurance services, and professional, sympathetic accident services. For
more information, please visit www.mitsui-direct.co.jp/.
About Guidewire Software
Guidewire builds software products that help Property/Casualty insurers
replace their legacy core systems and transform their business. Designed
to be flexible and scalable, Guidewire products enable insurers to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™ provides the core systems used by
insurers as operational systems of record. Additional products provide
support for data management, business intelligence, anytime/anywhere
access and guidance and monitoring. More than 150 Property/Casualty
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
Note: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite,
Guidewire PartnerConnect, Guidewire SolutionConnect, Guidewire Live,
Live Inside, Before & After, Claim Canvas, Viewpoint, Deliver Insurance
Your Way, and the Guidewire logo are trademarks, service marks, or
registered trademarks of Guidewire Software, Inc. in the United States
and/or other countries.
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