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Interactive Intelligence Reports Cloud Seat Growth of 67 Percent
|By Business Wire
|May 20, 2014 10:02 AM EDT
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
software and services designed to improve the customer experience, has
reported a 67 percent compound annual growth rate (2010-2013) of its Communications
as a Service offering, topping 20,000 seats.
Intelligence CaaS℠ is a set of cloud-based contact center, unified
communications and business process automation services for
organizations of all sizes. Based on the Interactive Intelligence
all-in-one IP communications software suite, it offers easy integration
to existing systems, and migration to an on-premises solution at any
time without the need to rewrite applications.
“It’s been fascinating to watch the drivers of our cloud growth change
over the last few years,” said Dr. Donald E. Brown, Interactive
Intelligence founder and CEO. “In 2010, most of our customers were
citing lower up-front capital requirements as the main reason they opted
for a move to the cloud. Today, many more are primarily choosing the
cloud because of the added flexibility it gives their business.”
In 2013, Interactive Intelligence saw cloud-based orders increase 87
percent compared to the previous year. Cloud-based orders last year were
50 percent of total order dollar volume, up from 35 percent the previous
Interactive Intelligence designed its CaaS offering to adhere to the
most stringent security and compliance requirements. Industry
certifications at the corporate level include SOX, ISO 9001, ISO/IEC
27001, and JITC. Certifications at the cloud services and data center
levels include PCI DSS, SSAE-16, customer data isolation, and proactive
“Our extensive certifications and a unique deployment option that lets
customers keep their data within their network guarantee maximum
security,” Brown said. “We also have a network operations center with
24/7 monitoring, and 11 global data centers that give companies
regionally provisioned services wherever they are.”
Interactive Intelligence CaaS℠ offers contact centers functionality for
multichannel routing and queuing, interactive voice response, workforce
optimization, strategic planning, outbound dialing, CRM integration,
supervisory monitoring, multichannel recording, reporting, and more.
Business user functionality includes IP-PBX, unified messaging,
auto-attendant, desktop call control, presence management, and
conferencing. Interactive Intelligence CaaS℠ also offers business
process automation capabilities for the contact center and enterprise.
Interactive Intelligence has ambitious plans to continue pushing the
limits of the cloud, according to Brown. “Back in 2009 when we
re-architected our cloud solution we listened carefully to what
customers wanted,” he said. “As a result, we’ve had a laser focus on
breadth of functionality, security, reliability and flexibility. Now,
we’re turning our sights further into the future with a totally new
approach to the cloud that adds unprecedented scalability, and both
speed and ease of deployment.”
To learn more about Interactive Intelligence CaaS℠, visit www.caas.com.
About Interactive Intelligence
Group Inc. (Nasdaq: ININ) is a global provider of software and services
designed to improve the customer experience. The company’s 6,000-plus
customers worldwide have benefitted from its cloud and on-premises
solutions for contact center, unified communications, and business
process automation. Interactive Intelligence is among Software
Magazine’s 2013 Top 500 Global Software and Service Providers, and has
received a Frost & Sullivan Company of the Year Award for the last five
consecutive years. In addition, Glassdoor honored Interactive
Intelligence with its 2014 Employees’ Choice Award as one of the Best
Places to Work in the U.S., and Mashable ranked Interactive Intelligence
second on its 2014 list of the Seven Best Tech Companies to Work For.
The company was founded in 1994 and employs more than 1,900 people
worldwide. Interactive Intelligence is headquartered in Indianapolis,
Indiana and has offices throughout North America, Latin America, Europe,
Middle East, Africa and Asia Pacific. It can be reached at +1
317.872.3000 or [email protected]. Visit
Interactive Intelligence on the Web at www.inin.com;
on Twitter at www.inin.com/twitter;
on Facebook at www.inin.com/facebook;
or on LinkedIn at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
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