Welcome!

News Feed Item

iPass Launches Cloud-Based Mobile Service to Let Business Travelers Connect Conveniently and Cost Effectively on Their Mobile Devices

Business Traveler Connectivity Research Report Reveals Road Warriors Are Highly Dissatisfied With Current Public Wi-Fi Options

REDWOOD SHORES, CA -- (Marketwired) -- 05/21/14 -- iPass Inc. (NASDAQ: IPAS), a leading provider of mobile services for enterprises and telecom service providers, today launched its cloud-based Business Traveler Service 2.0., marking iPass' transformation into a cloud company utilizing a Software-as-a-Service delivery model and automation techniques, coupled with an app based approach. This transformation significantly eases and increases end user adoption for travelers with smartphones and tablets. The service addresses the most fundamental shortcomings in current Wi-Fi offerings by providing cost-effective and convenient Wi-Fi access to over 2.7 million hotspots in airports, airplanes, hotels and public areas worldwide. Also launched today is the Business Traveler Connectivity Report, the latest in the series of iPass Mobile Workforce Reports. It shows that business travelers on average carry three mobile devices, and that 80% have a "Wi-Fi first" mentality, preferring to use Wi-Fi over mobile data when working outside the office. Three quarters of respondents, however, said they find the lack of convenient access to Wi-Fi networks a barrier to productive and cost-effective mobile working.

The iPass service simplifies connectivity for the "Wi-Fi first" business traveler. Through a single log-in, users obtain automatic access and authentication to cost-effective and secure Wi-Fi on smartphones, tablets and laptops, across more than 2.7 million hotspots in over 120 countries. Meeting growing demand for airport and in-flight Wi-Fi, the service is available at 3,000 airports -- over 88% of the world's top 100 airports -- and across 22 airlines, on approximately 2,150 airplanes. It is also available at over 72,000 hotels and convention centers.

ClicktoTweet: @iPass Launches Cloud-Based Mobile Service for Business Travelers #cloud #mobile #biztravel #mobilenews

Connectivity Angst

The Business Traveler Connectivity Report highlights intrinsic problems with both free and credit card-based Wi-Fi for business travelers: 36% of free Wi-Fi users have little confidence in security, and 32% objected to dealing with intrusive advertising. 63% of credit card-based Wi-Fi users find it to be overpriced, and 27% hate the hassle of constantly having to enter credit card details. Both free and credit card-based Wi-Fi users found log-in and registration processes to be cumbersome (53% and 33% respectively), which is a source of added stress.

"The wireless landscape has been disrupted by the rapidly increasing availability of Wi-Fi, which is now the dominant form of wireless access. This phenomenon has spawned a 'Wi-Fi first' generation that uses cellular data only when Wi-Fi isn't available," said Evan L. Kaplan, President and CEO of iPass. "Business travelers are especially reliant on Wi-Fi, but they are also increasingly frustrated by the hoops they must leap through to navigate a complex and challenging Wi-Fi ecosystem that can include advertising, logins and payments with each session, frequent timeouts, and unpredictable and expensive fees. Our Business Traveler Service 2.0 gives business travelers the reliable Wi-Fi access they are looking for, without the hassle -- so that they can simply get on with what they need to do, wherever they are in the world."

The 2014 Business Traveler Connectivity Report indicates that business travelers on the move are actively using bandwidth hungry apps, such as unified communications tools (45%) and cloud based business applications (43%), creating ever greater demand for reliable Wi-Fi connectivity.

Further, the report also highlights that business travelers' expectations for Wi-Fi are still not being met, primarily in airports, where 53% of respondents found services to be below expectations, and also in hotels (43%). On airplanes, 60% of respondents expect Wi-Fi to be available, and 58% are disappointed when it isn't. 63% felt in-flight Wi-Fi is too expensive, and the same percentage of respondents thought it was not sufficiently available. When business travelers cannot access Wi-Fi, a staggering 87% become angry and anxious.

How iPass Business Traveler 2.0 Works

Enterprises subscribe to the iPass Business Travel 2.0 service, removing the need for employees to use credit cards, while ensuring business travelers have access to high quality, advertisement-free Wi-Fi. The service is available on IOS, Android, and Microsoft devices. Businesses simply provide a list of users who they would like to access the service, and iPass takes care of the rest.

iPass uses automated messaging to inform users about the service, prompt them to activate their accounts and then keep them engaged in using the service. Rather than placing an administrative burden on busy internal IT departments, iPass takes care of all end user communications and support, as well as providing hotspot information so travelers can find the best Wi-Fi connectivity for their task. The service model suits an app-based, Wi-Fi focused world, and is increasingly used for "automated" services, such as cloud synchronization and backup, data-intensive unified communications tools and cloud based business applications.

According to the iPass Wi-Fi Cost Index, organizations that have adopted iPass save at least 50% on the connectivity bills of their business travelers. As a result, enterprises see an immediate return on investment, while business travelers get a service that lets them stay productive while on the road.

"Our recent March employee survey shows that employees are between three and four times less productive when in mobile or remote locations like hotels, on transport or in cafes, than when working out of their office. Dependable and available Wi-Fi is critical to the productivity of these business travelers and a crucial customer offering for airlines, hotels, trains, and many other travel venues," said Chris Marsh of Yankee Group.

"We've seen significant demand from our business customers for Wi-Fi on our aircraft. Wi-Fi is critical to the productivity of today's business traveler, so their travel time is not dead time. With iPass Business Traveler 2.0 available on board our planes, travelers can easily connect to what matters to them without hassle, even miles high in the skies," said Sabine Hierschbiel, FlyNet Program Manager, Lufthansa German Airlines.

"As part of our evolving mobile strategy, we will be issuing smart devices to our employees with iPass preinstalled," said Philip Sklar, Senior Global Commodities Lead of Coty, Inc. "With iPass, not only will our team have uninterrupted access to the 2.7M hotspots on the iPass global network, allowing them to stay connected and be productive wherever they travel, we will also be able to manage the costs associated with wireless connectivity."

About the Report: The iPass Business Traveler Connectivity Report, part of the Mobile Workforce Report series is based on information gathered in an online survey from over 2,000 respondents who identify as mobile workers and business travelers at hundreds of enterprises worldwide.

About iPass Inc.
iPass helps enterprises and telecom service providers ensure their employees and subscribers stay well-connected. Founded in 1996, iPass (NASDAQ: IPAS) is the world's largest commercial Wi-Fi network and trusted connectivity platform, with 2.7 million hotspots across 120 countries and territories. iPass also delivers access to millions of community hotspots around the globe. iPass gives its customers easy connectivity for smartphones, tablets and laptops around the world -- simply, securely and cost effectively. For more information, please visit: www.iPass.com and the iPass blog, Smarter Connections.

iPass® is a registered trademark of iPass Inc. Wi-Fi® is a registered trademark of the WiFi Alliance. All other trademarks are owned by their respective owners.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
"Venafi has a platform that allows you to manage, centralize and automate the complete life cycle of keys and certificates within the organization," explained Gina Osmond, Sr. Field Marketing Manager at Venafi, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"DivvyCloud as a company set out to help customers automate solutions to the most common cloud problems," noted Jeremy Snyder, VP of Business Development at DivvyCloud, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory?
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...
We all know that end users experience the Internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices – not doing so will be a path to eventual b...
In his session at 21st Cloud Expo, James Henry, Co-CEO/CTO of Calgary Scientific Inc., introduced you to the challenges, solutions and benefits of training AI systems to solve visual problems with an emphasis on improving AIs with continuous training in the field. He explored applications in several industries and discussed technologies that allow the deployment of advanced visualization solutions to the cloud.
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
One of the biggest challenges with adopting a DevOps mentality is: new applications are easily adapted to cloud-native, microservice-based, or containerized architectures - they can be built for them - but old applications need complex refactoring. On the other hand, these new technologies can require relearning or adapting new, oftentimes more complex, methodologies and tools to be ready for production. In his general session at @DevOpsSummit at 20th Cloud Expo, Chris Brown, Solutions Marketi...
At the keynote this morning we spoke about the value proposition of Nutanix, of having a DevOps culture and a mindset, and the business outcomes of achieving agility and scale, which everybody here is trying to accomplish," noted Mark Lavi, DevOps Solution Architect at Nutanix, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
HyperConvergence came to market with the objective of being simple, flexible and to help drive down operating expenses. It reduced the footprint by bundling the compute/storage/network into one box. This brought a new set of challenges as the HyperConverged vendors are very focused on their own proprietary building blocks. If you want to scale in a certain way, let's say you identified a need for more storage and want to add a device that is not sold by the HyperConverged vendor, forget about it...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
In this presentation, you will learn first hand what works and what doesn't while architecting and deploying OpenStack. Some of the topics will include:- best practices for creating repeatable deployments of OpenStack- multi-site considerations- how to customize OpenStack to integrate with your existing systems and security best practices.
Michael Maximilien, better known as max or Dr. Max, is a computer scientist with IBM. At IBM Research Triangle Park, he was a principal engineer for the worldwide industry point-of-sale standard: JavaPOS. At IBM Research, some highlights include pioneering research on semantic Web services, mashups, and cloud computing, and platform-as-a-service. He joined the IBM Cloud Labs in 2014 and works closely with Pivotal Inc., to help make the Cloud Found the best PaaS.
The “Digital Era” is forcing us to engage with new methods to build, operate and maintain applications. This transformation also implies an evolution to more and more intelligent applications to better engage with the customers, while creating significant market differentiators. In both cases, the cloud has become a key enabler to embrace this digital revolution. So, moving to the cloud is no longer the question; the new questions are HOW and WHEN. To make this equation even more complex, most ...
As you move to the cloud, your network should be efficient, secure, and easy to manage. An enterprise adopting a hybrid or public cloud needs systems and tools that provide: Agility: ability to deliver applications and services faster, even in complex hybrid environments Easier manageability: enable reliable connectivity with complete oversight as the data center network evolves Greater efficiency: eliminate wasted effort while reducing errors and optimize asset utilization Security: implemen...