Click here to close now.



Welcome!

News Feed Item

Clutch Unveils ClutchConnect™ Partnership Program

Clutch, a leading platform powering customer success for over 450 consumer-focused businesses, today announced its ClutchConnectTM Partnership Program. The program is designed to create a framework for collaboration between Clutch and a broad range of partner types. At launch, the ClutchConnect Partnership Program includes more than 50 partners, including RetailNext, Direct Connect, AJB and many more.

The Clutch Customer Success Management (CSM) platform empowers consumer-focused businesses like Godiva Chocolatier, Swatch, Ruum, Life is Good, Pandora Jewelry and The Body Shop to connect with, understand and engage their highest value customers. The relationships driven through the ClutchConnect Partnership Program enable businesses to connect to the CSM platform through over 350 points of integration. By integrating with traditional point-of-sale and e-commerce data, along with consumer social and mobile activity, brands are now armed to generate campaigns that are more targeted, automated and dynamic.

“Our platform streamlines all phases of the customer lifecycle, creating lasting success with a brand’s customers,” said Jenna Flateman Posner, vice president of strategic partnerships, Clutch. “By growing our partner network, we’re able to grow adoption of our platform, increase revenue opportunities for our partners, and offer brands a new way to rapidly enhance customer engagement.”

The ClutchConnect Partnership Program offers a wide range of benefits to ensure the mutual success of Clutch and its partners through four primary relationships to best align Clutch with partners’ products, services and business needs:

Strategic Partnership: This is a customized relationship based on a unique integration opportunity. Strategic Partnerships are typically reserved for point-of-sale technology companies, middleware providers, payment processors, and others. Current Clutch integrations include Micros, Hybris and Mobeam to name a few.

Referral Partnership: This partner is incentivized to secure meetings with members of their client roster that may find value in the Clutch CSM platform. They play an integral role in closing business and identifying new potential clients to pursue together. RetailNext, Zuppler, and Linkable Networks have all recently been instrumental in referring new business to Clutch.

Reseller Partnership: An industry ally responsible for reselling the Clutch offering to their client base. Clutch arms the partner with sales tools and agreements, accepts order forms, and is responsible for processing and supporting the sale and implementation. Direct Connect is the most recent addition to the Clutch Reseller program (see May 21, 2014 press release “Clutch and Direct Connect Enter Reseller Agreement”).

Marketing Partnership: A well-known industry voice who educates its client list and following about Clutch's capabilities through logo placement, emails, blog posts, press releases and the sharing of a client list. Current Clutch marketing partners include AJB, CashStar and Demandware.

“Increasing customer engagement and growing customer loyalty is a priority for every merchant,” said Matt Clyne, President of Direct Connect. “With the gift and loyalty market value reaching over $50 Billion dollars, Direct Connect found a solution that merchants not only wanted today, but tomorrow as well. Covering the essentials such as gift cards, loyalty, virtual terminal and adding new technology like SMS, QR codes, mobile enrollment and more – Clutch is more than the solution, they are our partners in innovation. Together, Direct Connect and Clutch will continue moving up market with improved tools, broader reach and a partnership that will bring new and exciting solutions to merchants everywhere.”

“The hyper-competitive retail industry knows the successful stores of the future will have to interact and communicate with shoppers in a personalized way and in real-time,” explained Maria Fernandez Guajardo, head of product at RetailNext, Inc. “We’re excited about the opportunities to integrate our cutting-edge in-store analytics into Clutch’s platform and deliver to our mutual clients a true value-added differentiator in creating the new best practices for shopper experience.”

To learn more about the ClutchConnect Partnership Program, email Clutch at [email protected].

About Clutch

Clutch empowers consumer-focused businesses to better connect with, understand and engage their highest value customers. The company’s Customer Success Management (CSM) platform integrates traditional POS and e-commerce data, along with consumer social and mobile activity to create more meaningful engagements, longer-lasting relationships and most importantly, more successful customers.

Headquartered in the greater Philadelphia area, Clutch supports over 450 retailers globally and more than 40 million consumer accounts. Clutch is a proud partner company of Safeguard Scientifics (NYSE:SFE) and Ben Franklin Technology Partners. For more information, please visit www.clutch.com, follow Clutch on Twitter @ClutchShopping or like Clutch on Facebook.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Advances in technology and ubiquitous connectivity have made the utilization of a dispersed workforce more common. Whether that remote team is located across the street or country, management styles/ approaches will have to be adjusted to accommodate this new dynamic. In his session at 17th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., focused on the challenges of managing remote teams, providing real-world examples that demonstrate what works and what do...
One of the bewildering things about DevOps is integrating the massive toolchain including the dozens of new tools that seem to crop up every year. Part of DevOps is Continuous Delivery and having a complex toolchain can add additional integration and setup to your developer environment. In his session at @DevOpsSummit at 18th Cloud Expo, Miko Matsumura, Chief Marketing Officer of Gradle Inc., will discuss which tools to use in a developer stack, how to provision the toolchain to minimize onboa...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies adopt disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevO...
With microservices, SOA and distributed architectures becoming more popular, it is becoming increasingly harder to keep track of where time is spent in a distributed application when trying to diagnose performance problems. Distributed tracing systems attempt to address this problem by following application requests across service boundaries, persisting metadata along the way that provide context for fine-grained performance monitoring.
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including clou...
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
The maker of automated server migration software reports sales bookings increased 460 percent year-over-year and last week IDC forecast spending on public cloud services will grow to more than $141 billion in 2019. Seems (at last) we are at the tipping point where enterprises are adopting cloud in a big way opening opportunities for those who can help with the transition.
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
@DevOpsSummit taking place June 7-9, 2016 at Javits Center, New York City, and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
SYS-CON Events announced today that VAI, a leading ERP software provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. VAI (Vormittag Associates, Inc.) is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Part...