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Digital Insight Named a 2014 Confirmit ACE Award Winner
|By Business Wire
|May 22, 2014 09:03 AM EDT
Digital Insight, an NCR company (NYSE: NCR), has been awarded a 2014
Confirmit ACE (Achievement in Customer Excellence) Award. A nine-time
award winner, Digital Insight was recognized for its long-term
commitment to overall customer satisfaction.
ACE Awards program celebrates outstanding achievement in Voice
of the Customer and customer
experience. Receiving a Confirmit ACE Award is a distinct honor that
demonstrates the recipient’s rigorous application of customer experience
processes and its outstanding performance as measured by those
processes. An elite group of Confirmit clients qualified for an ACE
“This recognition is testament to our commitment to delivering the best
customer care possible,” said Jezz Holland, vice president of delivery
and service for Digital Insight. “Based on the feedback we received from
our customers in the last year, we took action including partnering with
our Customer Care team to offer classes on the types of calls received
and creating a new toolkit for our financial institution customers with
resources to assist them with new employee training.”
Digital Insight helps banks and credit unions achieve their goals and
grow by offering innovative online and mobile banking solutions that
make it easier for consumers and businesses to manage their money.
Digital Insight’s digital banking platform services banks and credit
unions with more than 11 million end users and Apps that maintain a 4.7
average App Store rating.
"Digital Insight is a true leader in customer excellence. Its
comprehensive program ensures that customer feedback is fully integrated
into the company to improve overall business results,” said Henning
Hansen, President and CEO of Confirmit. “We are honored that Digital
Insight relies on Confirmit for its customer experience initiatives, and
look forward to continuing to support their program as it continues to
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was
established in 2005 to recognize outstanding achievement in customer
satisfaction. Receiving a Confirmit ACE Award is a distinct honor that
demonstrates both rigorous application of customer feedback processes
and outstanding performance as measured by those processes.
All Confirmit customers are eligible for Confirmit ACE Awards for their
company, business units, or segments of a business. To be eligible for a
2014 Confirmit ACE Award, organizations must have conducted one or more
Voice of the Customer surveys between January 1, 2013 and December 31,
2013, and meet a range of qualitative criteria based on recognized
industry best practices.
About Digital Insight
Insight, an NCR company, helps banks and credit unions achieve their
goals and grow by offering innovative online and mobile banking
solutions that make it easier for consumers and businesses to manage
their money. Our proven banking innovations give financial institutions
the flexibility and control to engage more, increase retention and
is the world's leading SaaS vendor for multichannel Voice of the
Customer, Employee Feedback, and Market Research applications. The
company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad,
London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl.
Confirmit's software is also distributed through partner resellers in
Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies
worldwide with a wide range of software products for feedback / data
collection, panel management, data processing, analysis, and reporting.
Customers include Aurora, British Airways, Cross-Tab, Dow Chemical,
Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research,
Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit,
Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for
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