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Zurich Insurance PLC Expands Use of Accenture’s Software to Rapidly Deploy Products and Improve Customer Service

Accenture (NYSE:ACN) announced today that global insurer Zurich has expanded its use of Accenture Duck Creek Policy for their general insurance business in the United Kingdom. The new system will help enable Zurich to more rapidly develop, deploy and process insurance products and improve customer service across multiple lines of business.

“Delivering products and solutions that meet our customers’ needs is imperative for us – and underpinning that with first class customer service will always be our primary aim,” said Markus Nordlin, Chief Information Officer, Zurich. “We continually look for new ways to ensure that we can do this and having the right technology is a big part of the equation.”

Accenture Duck Creek Policy software supports the entire policy life cycle process from point of sale through to renewal. The flexible and modern architecture of the platform will enhance Zurich’s existing infrastructure and enable Zurich to streamline processes, define workflows and provide flexibility in managing products, helping to improve the overall efficiency of the operating model and sales distribution channels.

”Zurich is a leader and innovator in the insurance industry internationally,” said Michael A. Jackowski, global managing director of Accenture Duck Creek. “We are pleased that they chose Accenture Duck Creek Policy as their new policy processing software and that they are expanding its footprint to multiple lines. The modern technology will give them the flexibility to develop market leading products and enable the process improvements that provide better customer service and greater efficiency.”

The Accenture Duck Creek Suite includes Duck Creek Billing, Claims and Policy solutions, which can be implemented individually or as part of a broader migration strategy. The award-winning suite is designed to help property and casualty insurers of all sizes to improve customer service and lower costs by enabling them to configure products, transact lines of business and process claims more efficiently.

About Zurich

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With more than 55,000 employees, it provides a wide range of general insurance and life insurance products and services. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, including multinational corporations, in more than 170 countries. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information about Zurich is available at

*Zurich’s UK Life business is operated primarily through two entities: Zurich Assurance Ltd and Sterling ISA Managers Ltd. Zurich Assurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Sterling ISA Managers Limited is authorised and regulated by the Financial Conduct Authority.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is

Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is For P&C Insurance software, its home page is Accenture’s P&C insurance software is part of Accenture Property & Casualty Insurance Services. By applying its extensive industry knowledge to continuously enhance its software, Accenture helps insurers reduce operating costs, and drive growth through better customer interaction and product innovation.

Copyright © 2014 Accenture. All rights reserved. Accenture, its logo, Accenture Software, Accenture Duck Creek Policy and High Performance Delivered are trademarks of Accenture.

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