|By Marketwired .||
|May 27, 2014 10:00 AM EDT||
PHOENIX, AZ--(Marketwired - May 27, 2014) -
- Red Roof Inn presented with a Bronze Stevie Award in the Best Use of Technology in Customer Service Category
- Aspect's Workforce Management solution powers hotel chain's successful work-from-home agent program
- Better agent schedule management maximizing contact center staffing efficiency, improved customer satisfaction
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that its customer, Red Roof Inn, one of the leading economy hotels in the U.S., was presented with a Bronze Stevie
The Stevie Awards for Sales & Customer Service are the world's top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business Awards℠ and International Business Awards℠.
"Red Roof Inn is honored to be presented with a Stevie Award in the customer service category. It's very encouraging to see the success of our work-from-home agent program that has not only increased employee satisfaction but more importantly, helped us deliver exceptional customer experiences to our Red Roof Inn guests," says Larry Daniel, Senior Vice President, Distribution Services, Red Roof Inn. "We value our relationship with Aspect Software and recognize their workforce management solution made it possible to better manage our call volume and enable our agents to focus on adding value to every interaction."
Red Roof Inn wanted a workforce management solution that would evaluate staffing needs and automatically inform agents of approved schedule requests. Red Roof Inn also saw an opportunity to reduce agent attrition and increase employee satisfaction by implementing a work-from-home agent program that would not only reduce overhead expenses and training costs for the company, but also eliminate commuting expenses for agents and expand their workforce pool.
"With a dedication to provide their guests with exceptional customer service, Red Roof Inn really understands the connection between agent efficiency and customer satisfaction," says Spence Mallder, Senior Vice President of Workforce Optimization at Aspect. "We're really excited for Red Roof Inn to receive this Stevie award and we are thrilled to have been a part of their success."
Red Roof Inn has won the JD Powers award for customer service two out of the last four years. Even on the non-winning years their index increased showing positive trends. The market metrics report for hospitality customers has consistently given Red Roof glowing reviews for agent friendliness, professionalism, and accurate and tangible service.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com
Aspect's fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
Aspect, the Aspect logo, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
+1 630 227 8312
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry’s single source for the cloud. Fusion’s advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...
Dec. 10, 2016 01:45 PM EST Reads: 605
Dec. 10, 2016 01:00 PM EST Reads: 370
Dec. 10, 2016 01:00 PM EST Reads: 1,233
Dec. 10, 2016 12:45 PM EST Reads: 2,134
Dec. 10, 2016 12:30 PM EST Reads: 1,964
Dec. 10, 2016 12:15 PM EST Reads: 7,459
Dec. 10, 2016 12:15 PM EST Reads: 2,279
Dec. 10, 2016 12:00 PM EST Reads: 1,081
Dec. 10, 2016 12:00 PM EST Reads: 2,398
Dec. 10, 2016 12:00 PM EST Reads: 2,407
Dec. 10, 2016 12:00 PM EST Reads: 482
Dec. 10, 2016 12:00 PM EST Reads: 776
Dec. 10, 2016 11:30 AM EST Reads: 2,021
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Dave McCarthy, Director of Products at Bsquare Corporation; Alan Williamson, Principal...
Dec. 10, 2016 11:00 AM EST Reads: 699
Infrastructure is widely available, but who’s managing inbound/outbound traffic? Data is created, stored, and managed online – who is protecting it and how? In his session at 19th Cloud Expo, Jaeson Yoo, SVP of Business Development at Penta Security Systems Inc., discussed how to keep any and all infrastructure clean, safe, and efficient by monitoring and filtering all malicious HTTP/HTTPS traffic at the OSI Layer 7. Stop attacks and web intruders before they can enter your network.
Dec. 10, 2016 11:00 AM EST Reads: 507