Welcome!

News Feed Item

Orange Business Services Rated Best Global Service Provider for Overall Branded Customer Experience

Orange Business Services is rated the best-in-class global service provider by its customers according to Ocean82 (Outstanding Customer Experience Analysis & News), a leading U.K.-based marketing research firm specializing in ICT.

Pushing Back the Competition, a recently published report that compares user opinions on major service providers, shows that Orange Business Services is the best-in-class global service provider with an Ocean82 index of 81, which is markedly ahead of its nearest rival which scored 71. This rating is based on Orange Business Services exceeding the excellent or outstanding benchmark in several key categories as well as outscoring competitors on the sum of the ratings for brand, service and network.

ensuring outstanding experience throughout the customer journey

Orange Business Services is the only provider that passes the excellent benchmark for meeting customer requirements overall, which includes measurement of satisfaction with pricing, network installation, network operation, customer support and billing. The report finds that customers trust Orange Business Services to continually improve the design and effectiveness of operating procedures to ensure that their expectations for delivery, quality and service are met post-purchase throughout the contract life. The company is rated outstanding in these major categories: indispensable to customers, bills in currency of choice, technical support and support in local language.

providing market-leading quality of service and seamless network

Orange Business Services scores well above the market average when considering long-term value, indicating that customers see Orange Business Services as a trusted partner that will continue to evolve its solutions and services to serve their requirements into the future. Orange Business Services is rated outstanding for these attributes: network availability, secure data transfer, geographical reach end to end and reaching difficult locations.

“A primary driver at Orange Business Services is to become a trusted partner to our customers,” said Paul Joyce, senior vice president, Customer Services & Operations, Orange Business Services. “The independent analysis from Ocean82 demonstrates that Orange Business Services continues to earn the confidence of our customers. Having our customers rate Orange Business Services as a best-in-class provider is a very high compliment that we value and that drives us to continually provide an outstanding customer experience and high quality of service.”

According to Janet Watkin, CEO at Ocean82: “Keeping score, through benchmarking user opinion, changes behaviors because it focuses on outcomes and helps empower employees to better serve customers. The Ocean82 scoreboard is very compelling because it reveals winners and losers in the quest to make the user experience outstanding in these times of major transformation and ever-increasing competition.”

report methodology calculates user opinion in a single score

Providers’ relative perceived performances for 70 attributes of service from inquiry to bill constitute the customer value package for multinational enterprise buyers. Following an analysis of more than 100,000 customer-generated data points, the major global providers are ranked using the Ocean82 index. This index is a gauge of user opinion summarized as a single score to reflect overall loyalty and customer sentiment that can be monitored over time.

The Ocean82 study is available here: http://www.orange-business.com/en/library/publication/pushing-back-the-competition

About Orange Business Services

Orange Business Services, the Orange branch dedicated to B2B services, is a leading global integrator of communications solutions for multinational corporations. With the world's largest, seamless network for voice and data, Orange Business Services reaches 220 countries and territories with local support in more than 160. Offering a comprehensive package of communication services covering cloud computing, enterprise mobility, M2M, security, unified communications, videoconferencing, and broadband, Orange Business Services delivers a best-in-class customer experience across a global landscape. Thousands of enterprise customers and 1.4 million mobile data users rely on an Orange Business Services international platform for communicating and conducting business. Orange Business Services was awarded four of the telecom industry’s highest accolades at the annual World Communication Awards 2013 – Best Global Operator, Best Cloud Service, Best Enterprise Service and Best Small Business Service. Orange Business Services is the only seven-time winner of Best Global Operator. Learn more at www.orange-business.com or follow us on LinkedIn, Twitter or Facebook.

Orange is one of the world’s leading telecommunications operators with annual sales of €41 billion in 2013 and has 165,000 employees worldwide at Dec. 31, 2013. Orange is listed on the NYSE Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).

Orange and any other Orange product or service names included in this material are trademarks of Orange Brand Services Limited.

About Ocean82

Ocean82 is an established marketing services firm specializing in benchmarking the customer service experience for the Information & Communication Technologies industry. It offers marketing research, consultancy, publications and online services.

Ocean82 is known for its track record in ‘voice of the customer’ analysis of: competitive positioning; business strategy; demand estimates; branding; product development; post-purchase care; channel management and pre-sales support exclusively in the ICT industry sector. With a committed team it has experience in 30 countries and 10 languages often making Ocean82 the first-choice supplier for many organizations with a requirement for international marketing research and analysis covering emerging and established technologies such as cloud computing, digital transformation, MPLS, VoIP, IT networked services, convergence and hosting applications.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
"We are a leader in the market space called network visibility solutions - it enables monitoring tools and Big Data analysis to access the data and be able to see the performance," explained Shay Morag, VP of Sales and Marketing at Niagara Networks, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"We analyze the video streaming experience. We are gathering the user behavior in real time from the user devices and we analyze how users experience the video streaming," explained Eric Kim, Founder and CEO at Streamlyzer, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
In his session at Cloud Expo, Robert Cohen, an economist and senior fellow at the Economic Strategy Institute, provideed economic scenarios that describe how the rapid adoption of software-defined everything including cloud services, SDDC and open networking will change GDP, industry growth, productivity and jobs. This session also included a drill down for several industries such as finance, social media, cloud service providers and pharmaceuticals.
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases. In his general session at @ThingsExpo, Dave McCarthy, Director of Products...
@DevOpsSummit at Cloud taking place June 6-8, 2017, at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developm...
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2017 New York. The 20th Cloud Expo and 7th @ThingsExpo will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Internet to enable us all to im...
Businesses and business units of all sizes can benefit from cloud computing, but many don't want the cost, performance and security concerns of public cloud nor the complexity of building their own private clouds. Today, some cloud vendors are using artificial intelligence (AI) to simplify cloud deployment and management. In his session at 20th Cloud Expo, Ajay Gulati, Co-founder and CEO of ZeroStack, will discuss how AI can simplify cloud operations. He will cover the following topics: why clou...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbraith, a principal engineer at HPE, discussed how to build a fully functional Kubernetes cluster on a number of virtual machines or bare-metal hosts. Also included will be a brief demonstration of running a Galera MyS...
Internet-of-Things discussions can end up either going down the consumer gadget rabbit hole or focused on the sort of data logging that industrial manufacturers have been doing forever. However, in fact, companies today are already using IoT data both to optimize their operational technology and to improve the experience of customer interactions in novel ways. In his session at @ThingsExpo, Gordon Haff, Red Hat Technology Evangelist, will share examples from a wide range of industries – includin...
"We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor – all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
Get deep visibility into the performance of your databases and expert advice for performance optimization and tuning. You can't get application performance without database performance. Give everyone on the team a comprehensive view of how every aspect of the system affects performance across SQL database operations, host server and OS, virtualization resources and storage I/O. Quickly find bottlenecks and troubleshoot complex problems.