News Feed Item
vCita Delivers Enhanced Experience with Spring Release of Web Engagement Platform for Small Business
|By Business Wire
|May 28, 2014 11:04 AM EDT
the leader in web engagement software for small business, today
announced the availability of vCita Spring ‘14, the latest release of
the company’s industry-leading web engagement platform. This release
focuses on the vCita customer experience, offering unprecedented ease of
use from anywhere, anytime on any device.
“The vCita Spring ‘14 Release exemplifies vCita’s commitment to
providing small businesses everywhere the most powerful, reliable and
engagement platform available,” said Itzik Levy, founder and chief
executive officer of vCita. “Our customers are realizing the value of an
end-to-end web engagement platform that drives more business
opportunities by engaging clients and delivering unsurpassed service
Demand for vCita has soared with the company delivering more than four
million client communications, a 300 percent increase since December
2013. The vCita Web Engagement Platform generates more business
opportunities by empowering online visitors to take action. Self-service
vehicles drive existing clients to engage by sending messages, setting
appointments and even paying online for services. vCita is available
anytime, anywhere on any device, and takes just minutes to install on
any web presence.
According to Forrester, “Customers want to feel empowered to get service
anywhere, anytime, and they expect their service interactions to be
pain-free.” 1 Over half of U.S. online consumers are likely
to abandon a website if they cannot find a quick answer to their
questions, and three-quarters say that valuing their time is the most
important thing a business can do to provide them with good service.
With vCita, responding to client requests can be immediate,
differentiating a small business by delivering amazing service.
Most Recent Enhancements
Designed for Mobile. Even if a business does not have a mobile
site, vCita displays a mobile-optimized menu on the site with key
call-to-actions including Contact, Schedule and Call. This proactive
menu automatically opens when a new client arrives and invites them to
take action. Clients can engage with a business from anywhere, anytime
on any mobile device and enjoy the full functionality of vCita.
Collect More Client Information. Now it is easier to collect
additional information when clients contact a business online or
schedule an appointment. Small businesses can define what data is
collected from clients on contact requests and store it on a centralized
client card. vCita will even automatically pull the data from social
networks such as your client photo, Facebook, Google+ and Twitter
accounts. Now businesses have access to as much information as needed to
better respond to client requests quickly and completely.
Automated Client Follow-ups & Reminders. Now businesses can
schedule clients for a follow-up in a day, a week or any time frame
desired. vCita sends the business an email when it is time to follow-up
with a client for a phone call, schedule an appointment or collect a
Simplified Contact Importing. Now vCita customers can easily
import contacts from their Google account in one click or from any other
source. Users can leverage the vCita archive for all client
communication and activity as well as the automated follow-ups for all
Easier to Use Online
Scheduling Software. Online scheduling for teams is now
easier and more transparent. Clients can easily schedule an appointment
with a specific team member. Businesses have the option of forwarding a
contact, including all communications to a specific team member for
Templates. vCita customers now have more customizable
invoice templates. Invoices can be easily branded to align with a
business’ identity. Terms, disclaimers and other language can also be
added, including currency type, taxes and even discounts.
Learn more about the vCita Web Engagement Platform or register for a
free 14-day trial at www.vcita.com.
1. The Forrester Wave: Customer Service Solutions for Small and Midsize
Teams, Q2, 2014. Source: North American Technographics Customer
Experience Survey, 2013.
is the leader in web engagement software for small business. The vCita
platform redefines small business by driving more opportunities from the
web, mobile, email and social. Businesses can extend their brand, drive
more clients to engage and deliver amazing service. The vCita Web
Engagement Platform includes messaging, self-service scheduling and
online payments via any device, anytime. vCita increases the
effectiveness of any web presence, strengthens customer relationships
and provides a personalized experience clients have come to expect.
Visit vCita at www.vcita.com,
email [email protected] or call
SYS-CON Events announced today that Pulzze Systems will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Pulzze Systems, Inc. provides infrastructure products for the Internet of Things to enable any connected device and system to carry out matched operations without programming.
For more information, visit http://www.pulzzesystems.com.
Sep. 25, 2016 06:45 AM EDT Reads: 1,726
SYS-CON Events announced today the Enterprise IoT Bootcamp, being held November 1-2, 2016, in conjunction with 19th Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA.
Combined with real-world scenarios and use cases, the Enterprise IoT Bootcamp is not just based on presentations but with hands-on demos and detailed walkthroughs. We will introduce you to a variety of real world use cases prototyped using Arduino, Raspberry Pi, BeagleBone, Spark, and Intel Edison. Y...
Sep. 25, 2016 06:30 AM EDT Reads: 2,794
Most of us already know that adopting new cloud applications can boost a business’s productivity by enabling organizations to be more agile and ready to change course in our fast-moving and connected digital world. But the rapid adoption of cloud apps and services also brings with it profound security threats, including visibility and control challenges that aren’t present in traditional on-premises environments. At the same time, the cloud – because of its interconnected, flexible and adaptable...
Sep. 25, 2016 05:45 AM EDT Reads: 1,601
Technology vendors and analysts are eager to paint a rosy picture of how wonderful IoT is and why your deployment will be great with the use of their products and services. While it is easy to showcase successful IoT solutions, identifying IoT systems that missed the mark or failed can often provide more in the way of key lessons learned.
In his session at @ThingsExpo, Peter Vanderminden, Principal Industry Analyst for IoT & Digital Supply Chain to Flatiron Strategies, will focus on how IoT de...
Sep. 25, 2016 05:30 AM EDT Reads: 977
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies.
In his session at @ThingsExpo, Da...
Sep. 25, 2016 04:45 AM EDT Reads: 1,498
SYS-CON Events announced today that China Unicom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom.
China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE F...
Sep. 25, 2016 04:15 AM EDT Reads: 1,678
SYS-CON Events announced today that Roundee / LinearHub will exhibit at the WebRTC Summit at @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
LinearHub provides Roundee Service, a smart platform for enterprise video conferencing with enhanced features such as automatic recording and transcription service.
Slack users can integrate Roundee to their team via Slack’s App Directory, and '/roundee' command lets your video conference ...
Sep. 25, 2016 04:15 AM EDT Reads: 1,380
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Sep. 25, 2016 03:15 AM EDT Reads: 3,349
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business in 2016. However, IoT is far more complex than most firms expected. How can you not get trapped in the pitfalls?
In his session at @ThingsExpo, Tony Shan, a renowned visionary and thought leader, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology and business models to adopt and leverage IoT. He will drill down to the components in this fra...
Sep. 25, 2016 03:00 AM EDT Reads: 1,470
There is growing need for data-driven applications and the need for digital platforms to build these apps.
In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications.
In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
Sep. 25, 2016 02:45 AM EDT Reads: 1,710
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service.
In his session at 19th Cloud Exp...
Sep. 25, 2016 02:45 AM EDT Reads: 874
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care.
I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind.
Don't just log my data; use the relationship graph.
In his session at @ThingsExpo, Ryan Boyd, Engi...
Sep. 25, 2016 02:15 AM EDT Reads: 1,212
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
Sep. 25, 2016 12:45 AM EDT Reads: 1,036
SYS-CON Events announced today that Numerex Corp, a leading provider of managed enterprise solutions enabling the Internet of Things (IoT), will exhibit at the 19th International Cloud Expo | @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Numerex Corp. (NASDAQ:NMRX) is a leading provider of managed enterprise solutions enabling the Internet of Things (IoT). The Company's solutions produce new revenue streams or create operating...
Sep. 25, 2016 12:45 AM EDT Reads: 1,929
While DevOps promises a better and tighter integration among an organization’s development and operation teams and transforms an application life cycle into a continual deployment, Chef and Azure together provides a speedy, cost-effective and highly scalable vehicle for realizing the business values of this transformation.
In his session at @DevOpsSummit at 19th Cloud Expo, Yung Chou, a Technology Evangelist at Microsoft, will present a unique opportunity to witness how Chef and Azure work tog...
Sep. 25, 2016 12:30 AM EDT Reads: 1,600