Welcome!

News Feed Item

SDL Drives the Future of Customer Experience at Innovate San Francisco 2014

Building on the momentum of the successful launch of its Customer Experience Cloud™ offering in January, SDL (LSE: SDL) is announcing its fifth annual SDL Innovate series of global conferences. The series continues with SDL’s San Francisco conference, a three-day thought leadership event for customer experience professionals to gain actionable insights from customer experience leaders and visionaries, including a full day for preconference workshops. The event will take place at The Westin St. Francis in San Francisco from June 10-12, 2014 and will provide attendees with the inspiration, tools and know-how to maximize every customer experience opportunity to increase a brand’s impact and bottom line.

Drawing on its global customer base of more than 1,500 enterprise customers — including 72 of the top 100 global brands — and 400 partners, SDL has ensured Innovate San Francisco features compelling keynote sessions from customer experience (CX) visionaries, including Josh Linker, a five-time successful tech entrepreneur and New York Times bestselling author focusing on unleashing creativity and innovation, and Ted Rubin, a social marketing strategist and leading expert on customer experience management. Rubin’s session will detail tips on building greater intimacy with clients to generate the Return on Relationship. Other marketing experts joining the discussion at Innovate San Francisco include Jeofrey Bean and Sean Van Tyne, the co-authors of 'The Customer Experience Revolution,’ who will highlight what it takes to become a company who offers consumers the best customer experience, while increasing profit and overall sustainability.

SDL customer Dell will also be in attendance and its director of Global Information Development, Jerele Neeld, will present how the company leverages SDL’s Documentation solutions for success. Paul von Wupperfeld, World Wide Manager, Translation and Localization for Texas Instruments and SDL customer, will also be presenting a Language Solutions track session at the event.

Other highlights of Innovate San Francisco include a session by SDL customer Oracle and several presentations from analysts at Forrester Research, Gartner, Digital Clarity Group and Common Sense Advisory who will share their insights on customer experience and the state of the market. These speakers will be joined by additional SDL customer representatives over the course of the event, including sessions from:

  • ADP: “Supporting Better Global Customer Experiences Through Centralized Translation Processes”
  • Brown Forman: “Social Intelligence Informs Customer Experience”
  • NetApp: “How Digital Marketing Drives the Customer Experience”

SDL’s CEO and founder, Mark Lancaster, will be presenting SDL’s Customer Experience Management vision. He will be joined by SDL’s CMO, Paige O’Neill, who will be looking into the future of customer experience and CTO, Dennis van der Veeke, who will be giving examples of customer experience in practice. The event will feature a full day dedicated to workshops and more than 40 breakout sessions from inspirational customers and SDL executives. Full program details can be obtained here.

“With a great event in London and an impactful few days in Amsterdam, we’re excited to bring this event back to the Bay area, where it all started. Many of our largest brands hail from the states and to see them all convene under one roof is very powerful,” said Mark Lancaster, CEO and founder, SDL. “The evolution of the marketing industry has compelled marketers to develop new skills, launch new communication channels and drive more engagement with customers. Our Innovate summits are a great opportunity to bring some of the most forward thinking CX leaders and visionaries in the industry together to share their insights and experiences to continue to drive the CXM community forward.”

Innovate will continue its tour in Sydney and Tokyo in September. For more information on Innovate San Francisco and to register for the event, please visit: www.sdl.com/innovate-sanfran.

About SDL

SDL (LSE: SDL) allows companies to optimise their customers’ experience across the entire buyer journey. Through its web content management, analytics, social intelligence, campaign management and translation services, SDL helps organisations leverage data-driven insights to understand what their customers want, orchestrate relevant content and communications, and deliver engaging and contextual experiences across languages, cultures, channels and devices.

SDL has over 1,500 enterprise customers, over 400 partners and a global infrastructure of 70 offices in 38 countries. We also work with 72 of the top 100 brands. For more information, please visit www.sdl.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
This session will provide an introduction to Cloud driven quality and transformation and highlight the key features that comprise it. A perspective on the cloud transformation lifecycle, transformation levers, and transformation framework will be shared. At Cognizant, we have developed a transformation strategy to enable the migration of business critical workloads to cloud environments. The strategy encompasses a set of transformation levers across the cloud transformation lifecycle to enhance ...
Your job is mostly boring. Many of the IT operations tasks you perform on a day-to-day basis are repetitive and dull. Utilizing automation can improve your work life, automating away the drudgery and embracing the passion for technology that got you started in the first place. In this presentation, I'll talk about what automation is, and how to approach implementing it in the context of IT Operations. Ned will discuss keys to success in the long term and include practical real-world examples. Ge...
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
So the dumpster is on fire. Again. The site's down. Your boss's face is an ever-deepening purple. And you begin debating whether you should join the #incident channel or call an ambulance to deal with his impending stroke. Yes, we know this is a developer's fault. There's plenty of time for blame later. Postmortems have a macabre name because they were once intended to be Viking-like funerals for someone's job. But we're civilized now. Sort of. So we call them post-incident reviews. Fires are ne...
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments t...
Hackers took three days to identify and exploit a known vulnerability in Equifax’s web applications. I will share new data that reveals why three days (at most) is the new normal for DevSecOps teams to move new business /security requirements from design into production. This session aims to enlighten DevOps teams, security and development professionals by sharing results from the 4th annual State of the Software Supply Chain Report -- a blend of public and proprietary data with expert researc...
CloudEXPO New York 2018, colocated with DevOpsSUMMIT and DXWorldEXPO New York 2018 will be held November 12-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI and Machine Learning to one location.
DXWorldEXPO LLC announced today that Nutanix has been named "Platinum Sponsor" of CloudEXPO | DevOpsSUMMIT | DXWorldEXPO New York, which will take place November 12-13, 2018 in New York City. Nutanix makes infrastructure invisible, elevating IT to focus on the applications and services that power their business. The Nutanix Enterprise Cloud Platform blends web-scale engineering and consumer-grade design to natively converge server, storage, virtualization and networking into a resilient, softwar...
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
The digital transformation is real! To adapt, IT professionals need to transform their own skillset to become more multi-dimensional by gaining both depth and breadth of a wide variety of knowledge and competencies. Historically, while IT has been built on a foundation of specialty (or "I" shaped) silos, the DevOps principle of "shifting left" is opening up opportunities for developers, operational staff, security and others to grow their skills portfolio, advance their careers and become "T"-sh...
Lori MacVittie is a subject matter expert on emerging technology responsible for outbound evangelism across F5's entire product suite. MacVittie has extensive development and technical architecture experience in both high-tech and enterprise organizations, in addition to network and systems administration expertise. Prior to joining F5, MacVittie was an award-winning technology editor at Network Computing Magazine where she evaluated and tested application-focused technologies including app secu...
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed...
ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of computational needs for many industries. Their solutions provide benefits across many environments, such as datacenter deployment, HPC, workstations, storage networks and standalone server installations. ICC has been in business for over 23 years and their phenomenal range of clients include multinational corporations, universities, and small busines...
This sixteen (16) hour course provides an introduction to DevOps, the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows will result in an improved ability to design, develop, deploy and operate software and services faster.
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...