|By Business Wire||
|May 29, 2014 09:03 AM EDT||
Building on the momentum of the successful launch of its Customer Experience Cloud™ offering in January, SDL (LSE: SDL) is announcing its fifth annual SDL Innovate series of global conferences. The series continues with SDL’s San Francisco conference, a three-day thought leadership event for customer experience professionals to gain actionable insights from customer experience leaders and visionaries, including a full day for preconference workshops. The event will take place at The Westin St. Francis in San Francisco from June 10-12, 2014 and will provide attendees with the inspiration, tools and know-how to maximize every customer experience opportunity to increase a brand’s impact and bottom line.
Drawing on its global customer base of more than 1,500 enterprise customers — including 72 of the top 100 global brands — and 400 partners, SDL has ensured Innovate San Francisco features compelling keynote sessions from customer experience (CX) visionaries, including Josh Linker, a five-time successful tech entrepreneur and New York Times bestselling author focusing on unleashing creativity and innovation, and Ted Rubin, a social marketing strategist and leading expert on customer experience management. Rubin’s session will detail tips on building greater intimacy with clients to generate the Return on Relationship. Other marketing experts joining the discussion at Innovate San Francisco include Jeofrey Bean and Sean Van Tyne, the co-authors of 'The Customer Experience Revolution,’ who will highlight what it takes to become a company who offers consumers the best customer experience, while increasing profit and overall sustainability.
SDL customer Dell will also be in attendance and its director of Global Information Development, Jerele Neeld, will present how the company leverages SDL’s Documentation solutions for success. Paul von Wupperfeld, World Wide Manager, Translation and Localization for Texas Instruments and SDL customer, will also be presenting a Language Solutions track session at the event.
Other highlights of Innovate San Francisco include a session by SDL customer Oracle and several presentations from analysts at Forrester Research, Gartner, Digital Clarity Group and Common Sense Advisory who will share their insights on customer experience and the state of the market. These speakers will be joined by additional SDL customer representatives over the course of the event, including sessions from:
- ADP: “Supporting Better Global Customer Experiences Through Centralized Translation Processes”
- Brown Forman: “Social Intelligence Informs Customer Experience”
- NetApp: “How Digital Marketing Drives the Customer Experience”
SDL’s CEO and founder, Mark Lancaster, will be presenting SDL’s Customer Experience Management vision. He will be joined by SDL’s CMO, Paige O’Neill, who will be looking into the future of customer experience and CTO, Dennis van der Veeke, who will be giving examples of customer experience in practice. The event will feature a full day dedicated to workshops and more than 40 breakout sessions from inspirational customers and SDL executives. Full program details can be obtained here.
“With a great event in London and an impactful few days in Amsterdam, we’re excited to bring this event back to the Bay area, where it all started. Many of our largest brands hail from the states and to see them all convene under one roof is very powerful,” said Mark Lancaster, CEO and founder, SDL. “The evolution of the marketing industry has compelled marketers to develop new skills, launch new communication channels and drive more engagement with customers. Our Innovate summits are a great opportunity to bring some of the most forward thinking CX leaders and visionaries in the industry together to share their insights and experiences to continue to drive the CXM community forward.”
Innovate will continue its tour in Sydney and Tokyo in September. For more information on Innovate San Francisco and to register for the event, please visit: www.sdl.com/innovate-sanfran.
SDL (LSE: SDL) allows companies to optimise their customers’ experience across the entire buyer journey. Through its web content management, analytics, social intelligence, campaign management and translation services, SDL helps organisations leverage data-driven insights to understand what their customers want, orchestrate relevant content and communications, and deliver engaging and contextual experiences across languages, cultures, channels and devices.
SDL has over 1,500 enterprise customers, over 400 partners and a global infrastructure of 70 offices in 38 countries. We also work with 72 of the top 100 brands. For more information, please visit www.sdl.com.
SYS-CON Events announced today that G2G3 will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based on a collective appreciation for user experience, design, and technology, G2G3 is uniquely qualified and motivated to redefine how organizations and people engage in an increasingly digital world.
Aug. 31, 2015 11:00 PM EDT Reads: 495
Any Ops team trying to support a company in today’s cloud-connected world knows that a new way of thinking is required – one just as dramatic than the shift from Ops to DevOps. The diversity of modern operations requires teams to focus their impact on breadth vs. depth. In his session at DevOps Summit, Adam Serediuk, Director of Operations at xMatters, Inc., will discuss the strategic requirements of evolving from Ops to DevOps, and why modern Operations has begun leveraging the “NoOps” approa...
Aug. 31, 2015 10:30 PM EDT Reads: 395
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome,” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
Aug. 31, 2015 09:00 PM EDT Reads: 363
Organizations from small to large are increasingly adopting cloud solutions to deliver essential business services at a much lower cost. According to cyber security experts, the frequency and severity of cyber-attacks are on the rise, causing alarm to businesses and customers across a variety of industries. To defend against exploits like these, a company must adopt a comprehensive security defense strategy that is designed for their business. In 2015, organizations such as United Airlines, Sony...
Aug. 31, 2015 07:15 PM EDT Reads: 479
The Internet of Things is in the early stages of mainstream deployment but it promises to unlock value and rapidly transform how organizations manage, operationalize, and monetize their assets. IoT is a complex structure of hardware, sensors, applications, analytics and devices that need to be able to communicate geographically and across all functions. Once the data is collected from numerous endpoints, the challenge then becomes converting it into actionable insight.
Aug. 31, 2015 07:00 PM EDT
Puppet Labs has announced the next major update to its flagship product: Puppet Enterprise 2015.2. This release includes new features providing DevOps teams with clarity, simplicity and additional management capabilities, including an all-new user interface, an interactive graph for visualizing infrastructure code, a new unified agent and broader infrastructure support.
Aug. 31, 2015 06:30 PM EDT Reads: 521
Consumer IoT applications provide data about the user that just doesn’t exist in traditional PC or mobile web applications. This rich data, or “context,” enables the highly personalized consumer experiences that characterize many consumer IoT apps. This same data is also providing brands with unprecedented insight into how their connected products are being used, while, at the same time, powering highly targeted engagement and marketing opportunities. In his session at @ThingsExpo, Nathan Trel...
Aug. 31, 2015 06:00 PM EDT Reads: 243
Amazon and Google have built software-defined data centers (SDDCs) that deliver massively scalable services with great efficiency. Yet, building SDDCs has proven to be a near impossibility for ‘normal’ companies without hyper-scale resources. In his session at 17th Cloud Expo, David Cauthron, founder and chief executive officer of Nimboxx, will discuss the evolution of virtualization (hardware, application, memory, storage) and how commodity / open source hyper converged infrastructure (HCI) so...
Aug. 31, 2015 04:45 PM EDT
In their Live Hack” presentation at 17th Cloud Expo, Stephen Coty and Paul Fletcher, Chief Security Evangelists at Alert Logic, will provide the audience with a chance to see a live demonstration of the common tools cyber attackers use to attack cloud and traditional IT systems. This “Live Hack” uses open source attack tools that are free and available for download by anybody. Attendees will learn where to find and how to operate these tools for the purpose of testing their own IT infrastructu...
Aug. 31, 2015 04:30 PM EDT Reads: 455
The web app is agile. The REST API is agile. The testing and planning are agile. But alas, data infrastructures certainly are not. Once an application matures, changing the shape or indexing scheme of data often forces at best a top down planning exercise and at worst includes schema changes that force downtime. The time has come for a new approach that fundamentally advances the agility of distributed data infrastructures. Come learn about a new solution to the problems faced by software organ...
Aug. 31, 2015 04:30 PM EDT
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts...
Aug. 31, 2015 03:15 PM EDT
IBM’s Blue Box Cloud, powered by OpenStack, is now available in any of IBM’s globally integrated cloud data centers running SoftLayer infrastructure. Less than 90 days after its acquisition of Blue Box, IBM has integrated its Blue Box Cloud Dedicated private-cloud-as-a-service into its broader portfolio of OpenStack® based solutions. The announcement, made today at the OpenStack Silicon Valley event, further highlights IBM’s continued support to deliver OpenStack solutions across all cloud depl...
Aug. 31, 2015 03:00 PM EDT Reads: 248
Red Hat is investing in Tesora, the number one contributor to OpenStack Trove Database as a Service (DBaaS) also ranked among the top 20 companies contributing to OpenStack overall. Tesora, the company bringing OpenStack Trove Database as a Service (DBaaS) to the enterprise, has announced that Red Hat and others have invested in the company as a part of Tesora's latest funding round. The funding agreement expands on the ongoing collaboration between Tesora and Red Hat, which dates back to Febr...
Aug. 31, 2015 02:45 PM EDT Reads: 372
With the proliferation of connected devices underpinning new Internet of Things systems, Brandon Schulz, Director of Luxoft IoT – Retail, will be looking at the transformation of the retail customer experience in brick and mortar stores in his session at @ThingsExpo. Questions he will address include: Will beacons drop to the wayside like QR codes, or be a proximity-based profit driver? How will the customer experience change in stores of all types when everything can be instrumented and a...
Aug. 31, 2015 02:30 PM EDT Reads: 456
The Internet of Things (IoT) is about the digitization of physical assets including sensors, devices, machines, gateways, and the network. It creates possibilities for significant value creation and new revenue generating business models via data democratization and ubiquitous analytics across IoT networks. The explosion of data in all forms in IoT requires a more robust and broader lens in order to enable smarter timely actions and better outcomes. Business operations become the key driver of I...
Aug. 31, 2015 02:30 PM EDT Reads: 417