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C Spire opens new state-of-the-art retail “experience” store in Oxford to showcase customer inspired communication services and technology products
|By Business Wire
|June 2, 2014 07:35 PM EDT
C Spire has unveiled its new 3,605 square foot, customer-inspired store
in downtown Oxford, which promises to transform and redefine the retail
shopping experience with a new, fresh approach that captures the
imagination, discovery and excitement associated with shopping.
The new store, located at 1608 West Jackson Avenue, is the result of
more than a year of exploration and research by C Spire - all designed
to deliver on the company’s customer inspiration promise and bring to
life a shopping experience like no other by creating a more interactive
and inviting store environment.
“Like all of our markets, Oxford is unique - so we designed our new
retail experience around the people who matter the most to us – our
customers,” said David Hayes, vice president of Marketing for C Spire.
“We looked at how consumers use technology and built our store from the
ground up to reflect that reality.”
Hayes said the Oxford store, which was previously located at 1700 West
Jackson Avenue, delivers an interactive shopping experience that mirrors
how customers live, work and play and will help the company move closer
to its goal of becoming known as one of the nation’s premiere retailers.
No detail escaped the focus of the team responsible for bringing the
company’s vision of a reinvented retail experience to life. Colors,
store layout, designs and materials all were scrutinized with the goal
of appealing to a multi-generational cross section of consumers. The
store is highlighted with reclaimed hardwood, Hayes said.
C Spire even developed a unique scent that shoppers will notice when
they enter the store and commissioned a Mississippi artist, Michael
Wilcoxin of Hernando, to transform the company’s iconic brand logo into
a piece of art with a special metal and reclaimed wood design that is
prominently displayed on the wall inside the building.
The store officially opened last Friday (May 30) with a ribbon-cutting,
reception and celebration featuring C Spire executives, city, state and
federal elected officials and local business and community leaders.
Food, prizes and giveaways also were part of the party atmosphere and
program along with entertainment by acoustic guitarist Franck Dayan.
Modular, Flexible Design
Everything inside the store is modular, scalable and designed for
ultimate flexibility, according to Hayes. The store highlights C Spire’s
consumer and business telecommunications and technology products and
services, devices and accessories across four unique areas – explore,
live, work and play.
A new Live area features a smart tech display wall with
devices, accessories and other applications that consumers can
discover, explore and learn how they can be used in everyday life. The
section focuses on topics like health, home security and entertainment.
A Work section highlights products and services offered by C
Spire Business Solutions, including demonstrations of
“Find-me-follow-me,” IP Voice device features, Push-to-Talk service,
wireless phones, hosted Exchange email services and customer
testimonials on touchscreen video displays.
A Play area that encourages customers to shop and play in an
open and interactive space. The area helps consumers understand and
learn how apps, accessories and devices can work together.
An Explore area has walls that highlight C Spire’s diverse
music accessories line up complimented by digital monitors with
“C Spire is customer inspired and we want customers to feel that from
the moment they walk through our doors,” Hayes said. “Our new retail
design makes it easy for customers to learn more and fully immerse
themselves in a personalized and relevant shopping experience.”
Enhanced Service Experience
What consumers won’t see in the new Oxford store is the traditional
retail “cash register” counters. Instead, those have been replaced with
round “learning tables” that allow for natural conversations with C
Spire CREW members, who will be equipped with tablets supported by a
point-of-sale system that offers flexibility for helping consumers
anywhere in the store.
Customers also won’t see printed product information common in most
stores. That’s been replaced by digital signage, e-brochures and
interactive video monitors, offering consumers the information they want
and need literally at their fingertips while giving C Spire the
flexibility of updating messaging faster and more efficiently.
The Oxford store’s hands-on design aims to engage shoppers and provide a
“try before you buy” customer inspired service experience, according to
Ward Toler, market manager for C Spire in Oxford. Toler and his
12-member staff are trained to assist consumer and business customers
with individual purchasing decisions, customer-inspired service and
technical support. Regular store hours of operation are Monday through
Saturday 9 a.m. to 6 p.m.
“We’re proud of our new store, but we’re even more excited about
continuing to contribute to the economic development of this region,”
Toler said. The new retail location builds on C Spire’s significant
capital and network investments in Oxford and Lafayette County,
including availability of 4G LTE services.
For more information on C Spire’s retail operations, network expansion
and overall community investment, visit www.cspire.com.
About C Spire
C Spire is a diversified telecommunications and technology services
company that provides world-class service and a superior, comprehensive
suite of customer-inspired wireless communications, high-speed Internet
access and a range of other telecommunications products and services to
consumers and businesses. This news release and other announcements are
available at www.cspire.com/news.
For more information about C Spire, visit www.cspire.com or
follow us on Facebook at www.facebook.com/cspire
or Twitter at www.twitter.com/cspire.
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