|By Debiprasad Sarangi||
|June 8, 2014 02:26 PM EDT||
Being a part of the 24/7 guest facing, highly complex and competitive industry, hotels need to focus on streamlining operations, optimize manpower usage and serve guests better to drive revenue. And to do all these, hotels should have a robust Hotel Management Software (HMS) in place. But, are all the HMSs capable of helping hotels to achieve the above mentioned goals?
No, not all the HMSs available in the market are proficient enough to assist hotels in realizing the desired result in terms of automating maximum number of processes. It is mainly because, not all of them are developed by a single vendor and are not highly integrated.
So, in this scenario, it's advisable that hotels should look for a robust and integrated Hotel ERP that would enable the management to efficiently map the entire hotel operation including front office, financial accounting, payroll, inventory and engineering, sales and marketing, banquets and conferences and other aspects of back of the house.
Looking for Hotel Management Software for Your Independent & Boutique Hotel?
According to Hotel Management Software Buyer View - 2014, 54% of HMS buyers are either independent or boutique hotels. While it is clear that hotel properties in independent, standalone and boutique segment are fuelling the demand for hotel management software, reasons behind such buying decisions vary.
As one of the leading vendor in Hotel ERP domain, IDS Next takes a close look at those reasons and tries to find out whether it could help independent and boutique hotels select a suitable Hotel ERP to match their niche requirements.
Reason 1: Existing hotel software does not operate quickly / not compatible with new hardware
18% of hotels opting for a new Hotel ERP say they would like to replace their existing HMS as it does not operate quickly enough and moreover does not go well with new hardware.
IDS Next's FortuneNEXT 6i Suite of ERP is highly integrated, comprehensive and robust hotel software. It is constantly updated so that it has a growing feature set and can automate a growing number of processes. The hotel management software works fast, is being used by 3500 plus customers and has no compatibility issues. With extensive domain expertise, the IDS Next Hotel ERP has interfaces to a large number of hardware, from kitchen display to system, EPABX, door lock, internet billing system, interactive television, touchscreen, mobile PoS, Tally and more.
Reason 2: Existing hotel software lacks current and updated features
The above reason pushes 16 % of hotels to look for new software, especially when features that simplify management and report generation hinder vital strategic decision-making.
FortuneNEXT 6i Suite of Hotel ERPs is one of the most feature rich solutions currently available. With the software being used in 40 countries world-wide, the strength of the solution is its depth and breadth. FortuneNEXT 6i Suite of Hotel ERPs also offer periodic patch management - that means, we make sure that the ERP installed at your hotel stays updated all the time.
Reason 3: Existing hotel software does not help improve efficiency
15% of hotels that wish to replace their existing hotel software with a new one say they wish to do so as their existing software does not help improve efficiency.
IDS Next's enterprise class Hotel ERPs are designed and developed to be the technological backbone of independent and boutique hotels. It helps in improving overall operational efficiency, reduce dependence on manpower and plug revenue leakage.
Our ERP's centralized database can be accessed across departments and helps in improving transparency. IDS Next's Hotel ERP assists hotels in reduced operational costs and enables hotels to personalize guest services.
Reason 4: Existing hotel software is unable to connect to GDS
According to Hotel Management Software Buyer View - 2014, 65% of the entire hotel room booking is now done through online channels such as OTA and GDS. This trend makes an increasing number of hotels to buy hotel software with OTA and GDS Connect capabilities to remain competitive.
This is another area where IDS Next's Hotel ERP scores over its competitions. The interface to RezNext platform empowers the FortuneNEXT 6i suite of ERP users to adopt a simplified yet smart distribution strategy. Through RezNext, hotels can capitalize on a growing number of online booking channels to increase their room occupancy. Apart from helping the hotel to distribute its inventory online, RezNext offer hotels business intelligence, revenue management and online reputation management.
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
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