|By Business Wire||
|June 3, 2014 03:06 AM EDT||
Transforming to be a successful digital business demands more than simply embracing new technology, it requires a fundamental change in how a company thinks and operates, including embracing agile methodologies, forging strong partnerships internally, truly understanding the needs of the customer, opening up to partners, and much more. As part of its mission to help its members transform to a digital business, last week the Forum launched two new How To guides. Today, at TM Forum Live!, TM Forum furthers this mission with the launch of Frameworx 14, the latest version of its Frameworx suite of best practices, to deliver a host of new tools to help businesses improve agility, enable successful partnerships, and drive customer value and loyalty.
“As businesses transform to succeed in the digital economy, TM Forum is leading the charge by helping to guide our members through that complex transformation journey,” said Nik Willetts, chief strategy officer, TM Forum. “Our new How To guides are the first stage in providing the blueprint our members need to succeed in the digital world. As the next step, Frameworx 14 delivers critical tools, best practices and a common taxonomy essential to successful digital transformation, and showcases how the Forum is uniting our members to collaborate on common challenges and raising their collective chances for success.”
The key new features in Frameworx 14 include network functions virtualization (NFV) specifications and user stories; REST application programming interfaces (APIs); 13 new big data analytics case studies; innovative new privacy scoring techniques; and a new approach to managing customer engagement with an integrated maturity model, lifecycle model and metrics, among others.
In under six months, nearly 500 individuals from 160 TM Forum member companies applied proven agile collaboration and development methodologies to create 53 new features in Frameworx 14, guided by the Forum’s strategic programs – Agile Business and IT, Open Digital Ecosystem, and Customer Engagement.
TM Forum’s Agile Business and IT Program helps service providers and enterprises transform and continuously optimize their IT and business operations. Key features in Frameworx 14 that support this program are:
- TM Forum’s Zero-touch Orchestration and Operation Management (ZOOM) is taking off with specifications applicable to the European Telecommunications Standards Institute (ETSI) network functions virtualization (NFV) Management and Orchestration (MANO); a gap analysis; and user scenarios which provide guidance to the industry regarding the relationship between ETSI MANO and TM Forum’s work, and sets the priorities for ZOOM’s technical direction.
- A preliminary Logical Resource, Network Functional Model technical report provides support for traditional networks, virtualization, software-defined networking and NFV.
- A new Privacy Scoring maturity model quickly scores the high level privacy of a digital service for customers, executives, or C-level specialists.
- New features in TM Forum’s widely used Revenue Assurance Maturity Model take businesses into the digital services realm with revenue assurance function identification; adoption of risk management principles and techniques for combating revenue assurance issues; and new KPIs, and risk and coverage models.
TM Forum’s Open Digital Ecosystem Program helps service providers, enterprises and technology suppliers create, build and operate complex, innovative services by developing the right tools, APIs, standards and best practices. Key features in Frameworx 14 that support this program are:
- A new web-based B2B2X Partnering guide provides step-by-step guidance, tools and models for business managers and technical teams.
- Two new digital services management REST APIs found in TM Forum’s API Zone enable integration capabilities for performance and service level agreement management.
- A preliminary draft on the concept of Engaged Party in the Frameworx 14 suite outlines an example transition from Supplier/Partner to Engaged Party which is intended to improve the management of different types of roles in complex value chains.
- A Digital Health Interoperability Toolkit provides building blocks for interoperability and business processes across the health and communications sectors.
TM Forum's Customer Engagement Program helps service providers continuously grow their business by moving beyond traditional customer experience, and exploring how to enable one-to-one customer engagement to maximize market share, customer loyalty and growth opportunities. Key features in Frameworx 14 that support this program are:
- Thirteen new big data analytics use cases span functional areas, including customer experience management, increasing revenue per user, improving roaming experience, order handling improvements and field technician optimization, helping service providers unleash the power of big data.
- Over 45 new customer experience management metrics measure trust, device loss, real-time offers, file access (data service), and online portal experience and digital service provider smartphone app experience, bringing the total number of customer experience management metrics to over 275.
Adopted by 91% of the world’s largest service providers, Frameworx continues to be the most widely used blueprint for effective, efficient business operations. TM Forum members can now download and use all the tools, best practices, standards, APIs and interfaces found in this exciting new release.
As proof points on the success of Frameworx, the latest edition of TM Forum’s Case Study Handbook, available in print at TM Forum Live!, features 12 service provider success stories highlighting how they harnessed the potential of Frameworx to successfully address a range of business transformation issues.
In addition, today, a total of 79 products and solutions from over 30 unique companies (both service providers and suppliers) have had their products, solutions and implementations certified as Conformant to Frameworx through TM Forum’s Conformance Certification program. In fact, 72% of service providers certified in TM Forum’s Frameworx adoption survey mandate Frameworx in many or all specifications, and 75% claim that whether or not a product or solution is conformant has an important influence on their buying decision.
TM Forum Live! brings together all the elements of TM Forum’s focus on Agile Business and IT, Open Digital Ecosystem and Customer Engagement to lead the successful digital transformation of service providers, suppliers and global enterprises. TM Forum Live! is the Forum’s flagship event and features its industry-leading Excellence Awards. TM Forum Live! Asia is set for Nov. 12-13, in Kuala Lumpur, Malaysia. TM Forum Live! Digital Disruption is happening Dec. 8-11, in San Jose, Calif.
About TM Forum
TM Forum is a global industry association which helps its members transform and succeed in the digital economy. The collective experience and interests of our member community comprised of more than 85,000 experts from 900+ global enterprises, service providers and technology suppliers drives everything we do, from thought-provoking research and publications, to practical guidance, tools and best practices, hands-on events, and training for business and IT leaders.
Through three key programs – Agile Business and IT, Open Digital Ecosystem, and Customer Engagement – we provide a unique platform for our members to connect and collaborate with individuals and groups from around the world to solve key challenges and rapidly innovate to deliver new services, improve business agility, partner for success, reduce cost and risk, and enhance customer value and loyalty. To learn more about the Forum and join our digital journey as a valued member and collaborator, please visit www.tmforum.org.
Palerra, the cloud security automation company, announced enhanced support for Amazon AWS, allowing IT security and DevOps teams to automate activity and configuration monitoring, anomaly detection, and orchestrated remediation, thereby meeting compliance mandates within complex infrastructure deployments. "Monitoring and threat detection for AWS is a non-trivial task. While Amazon's flexible environment facilitates successful DevOps implementations, it adds another layer, which can become a ...
Jul. 27, 2015 10:15 PM EDT Reads: 266
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, explained the best practices of continuous testing at high scale, which is rele...
Jul. 27, 2015 10:00 PM EDT Reads: 1,314
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 27, 2015 09:45 PM EDT Reads: 968
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, S...
Jul. 27, 2015 09:00 PM EDT Reads: 2,024
With SaaS use rampant across organizations, how can IT departments track company data and maintain security? More and more departments are commissioning their own solutions and bypassing IT. A cloud environment is amorphous and powerful, allowing you to set up solutions for all of your user needs: document sharing and collaboration, mobile access, e-mail, even industry-specific applications. In his session at 16th Cloud Expo, Shawn Mills, President and a founder of Green House Data, discussed h...
Jul. 27, 2015 08:45 PM EDT Reads: 180
Delphix, the market leader in Data as a Service (DaaS), has been announced winner of the DevOps Solution Award at the prestigious Computing Vendor Excellence Awards in London. The awards celebrate the achievements of the technology vendors and service providers that are leading the field of enterprise IT. Delphix was recognised as the vendor demonstrating the most effective support of DevOps culture for its ability to improve time to market and collaboration between teams.
Jul. 27, 2015 08:00 PM EDT Reads: 255
"Our biggest growth area has been the security services, the managed services - the things that differentiate us in the market that there is no client that's too small and there's no client that's too big," explained Paul Mazzucco, Chief Security Officer at TierPoint, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 27, 2015 06:30 PM EDT Reads: 304
The Cloud industry has moved from being more than just being able to provide infrastructure and management services on the Cloud. Enter a new era of Cloud computing where monetization’s services through the Cloud are an essential piece of strategy to feed your organizations bottom-line, your revenue and Profitability. In their session at 16th Cloud Expo, Ermanno Bonifazi, CEO & Founder of Solgenia, and Ian Khan, Global Strategic Positioning & Brand Manager at Solgenia, discussed how to easily o...
Jul. 27, 2015 06:00 PM EDT Reads: 330
"We've just seen a huge influx of new partners coming into our ecosystem, and partners building unique offerings on top of our API set," explained Seth Bostock, Chief Executive Officer at IndependenceIT, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 27, 2015 06:00 PM EDT Reads: 515
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Jul. 27, 2015 05:30 PM EDT Reads: 1,330
Sysdig has announced two significant milestones in its mission to bring infrastructure and application monitoring to the world of containers and microservices: a $10.7 million Series A funding led by Accel and Bain Capital Ventures (BCV); and the general availability of Sysdig Cloud, the first monitoring, alerting, and troubleshooting platform specializing in container visibility, which is already used by more than 30 enterprise customers. The funding will be used to drive adoption of Sysdig Clo...
Jul. 27, 2015 05:00 PM EDT Reads: 399
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
Jul. 27, 2015 03:00 PM EDT Reads: 427
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of pro...
Jul. 27, 2015 03:00 PM EDT Reads: 1,221
"We do data integration for B2B also application to application, and we do data management and enable Big Data," explained Pat Adamiak, Vice President, Product Marketing at Liaison Technologies, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 27, 2015 03:00 PM EDT Reads: 299
"We specialize in testing. DevOps is all about continuous delivery and accelerating the delivery pipeline and there is no continuous delivery without testing," noted Marc Hornbeek, Sr. Solutions Architect at Spirent Communications, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 27, 2015 02:45 PM EDT Reads: 321