Welcome!

News Feed Item

Colorado Utility Embraces Two-Way Texting for Power Outages and Emergency Services

TextPower Provides Time-Sensitive Information Integrated With Utility Outage Management Systems

SAN JUAN CAPISTRANO, CA -- (Marketwired) -- 06/03/14 -- TextPower, a leader in innovative text messaging software solutions, announced that Mountain View Electric Association (MVEA) is one of the latest regional utility cooperatives to implement an automated, two-way outage management system using TextPower SmartAlerts™ integrated with its Milsoft Utility Solutions software.

MVEA provides electric service to a portion of eight Colorado counties located within a 5,000 square mile territory. Incorporated in 1941, it is a not-for-profit electric cooperative owned and run by the members it serves. The co-op is headquartered in Limon, Colorado, with a large operations center located in Falcon, just east of Colorado Springs.

TextPower SmartAlert text messaging is used by MVEA in conjunction with its Milsoft IVR and OMS, enabling a seamlessly integrated voice response and outage management system incorporating two-way texting.

In successful operation for just under one year, MVEA's outage texting system allows co-op members to stay connected and report outages via their mobile devices, as well as receive timely status information.

"Restoring power to more than 50,000 members during a serious weather situation or after a large accident is a huge challenge, and our crews are on call 24/7, 365 days a year. Texting has allowed us to streamline our communications, saving an enormous amount of time and money, enabling us to quickly get service back out to our community," explained Scott Fallis, engineering technician with MVEA.

"Although we run 24 phone lines, they get tied up, so texting provides an automated, immediate response that walks members through the rest of the outage system -- it knows if they're the first caller, then it will tell people they're aware of the outage and a crew has been assigned, status, position of outage, estimated time of restoral or whether it's already been resolved -- it's amazing technology," said Fallis.

The need became clear, according to Fallis, when in June 2013 a major fire in the area's Black Forest required evacuation of several thousand residents. "We knew we had to implement the mobile text alert system," he said.

As an added benefit, the two-way texting system allows MVEA to provide invaluable community services -- in one case, the system was used to notify outlying utility crews of an Amber Alert from the area's sheriff's department.

"TextPower is committed to helping utilities reduce costs, improve customer service and maximize customer satisfaction by providing reliable, innovative communications technology," said Mark Nielsen, Executive Chairman and co-founder of TextPower, "We are also hearing more and more examples of how our service is being used to empower communities and that is a great feeling.

"As the de facto SMS technology standard for utilities and regional co-ops, we enable them to communicate immediately with their members and field personnel during all types of emergency situations far more effectively than by email or voice calls," Nielsen added.

TextPower enables utilities of all sizes to personally contact customers during peak usage periods, to alert them of low balances and enable payment to avoid disconnects, as well as notify them during severe weather and other disaster emergencies. TextPower SmartAlerts can also be deployed for planned notifications such as load shedding, planned interruptions and pole inspections/right of way contractor notices.

TextPower is the only platform that is fully integrated with Milsoft and other major service providers to the industry (Daffron, DataVoice, CRC and others) allowing messages to be sent automatically or manually using web-based applications.

For more information about TextPower's services for utilities or other industries call 818.222.8600 or email [email protected].

About TextPower, Inc.
TextPower, Inc. provides alerting and authentication solutions to a variety of industries worldwide using text messaging (SMS). The company's software and text messaging services help companies enhance their revenues, decrease costs and improve customer service. TextPower's authentication product, TextKey™, replaces the token or security fob previously needed to verify the identity of online users for password-protected applications. TextPower's mission-critical infrastructure employs geo-redundancy for the industry's highest reliability, providing delivery to virtually every cell phone in the United States and connections to most recognized wireless operators around the world. Visit http://www.TextPower.com, email [email protected] or call 888.818.1808 for more information.

For more information contact:
Dan Chmielewski
Madison Alexander PR
714-832-8716
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
With more than 30 Kubernetes solutions in the marketplace, it's tempting to think Kubernetes and the vendor ecosystem has solved the problem of operationalizing containers at scale or of automatically managing the elasticity of the underlying infrastructure that these solutions need to be truly scalable. Far from it. There are at least six major pain points that companies experience when they try to deploy and run Kubernetes in their complex environments. In this presentation, the speaker will d...
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists discussed how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations might...
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
When building large, cloud-based applications that operate at a high scale, it's important to maintain a high availability and resilience to failures. In order to do that, you must be tolerant of failures, even in light of failures in other areas of your application. "Fly two mistakes high" is an old adage in the radio control airplane hobby. It means, fly high enough so that if you make a mistake, you can continue flying with room to still make mistakes. In his session at 18th Cloud Expo, Le...
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...
As Cybric's Chief Technology Officer, Mike D. Kail is responsible for the strategic vision and technical direction of the platform. Prior to founding Cybric, Mike was Yahoo's CIO and SVP of Infrastructure, where he led the IT and Data Center functions for the company. He has more than 24 years of IT Operations experience with a focus on highly-scalable architectures.
CI/CD is conceptually straightforward, yet often technically intricate to implement since it requires time and opportunities to develop intimate understanding on not only DevOps processes and operations, but likely product integrations with multiple platforms. This session intends to bridge the gap by offering an intense learning experience while witnessing the processes and operations to build from zero to a simple, yet functional CI/CD pipeline integrated with Jenkins, Github, Docker and Azure...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Dhiraj Sehgal works in Delphix's product and solution organization. His focus has been DevOps, DataOps, private cloud and datacenters customers, technologies and products. He has wealth of experience in cloud focused and virtualized technologies ranging from compute, networking to storage. He has spoken at Cloud Expo for last 3 years now in New York and Santa Clara.
Enterprises are striving to become digital businesses for differentiated innovation and customer-centricity. Traditionally, they focused on digitizing processes and paper workflow. To be a disruptor and compete against new players, they need to gain insight into business data and innovate at scale. Cloud and cognitive technologies can help them leverage hidden data in SAP/ERP systems to fuel their businesses to accelerate digital transformation success.
Containers and Kubernetes allow for code portability across on-premise VMs, bare metal, or multiple cloud provider environments. Yet, despite this portability promise, developers may include configuration and application definitions that constrain or even eliminate application portability. In this session we'll describe best practices for "configuration as code" in a Kubernetes environment. We will demonstrate how a properly constructed containerized app can be deployed to both Amazon and Azure ...
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.