News Feed Item

Colorado Utility Embraces Two-Way Texting for Power Outages and Emergency Services

TextPower Provides Time-Sensitive Information Integrated With Utility Outage Management Systems

SAN JUAN CAPISTRANO, CA -- (Marketwired) -- 06/03/14 -- TextPower, a leader in innovative text messaging software solutions, announced that Mountain View Electric Association (MVEA) is one of the latest regional utility cooperatives to implement an automated, two-way outage management system using TextPower SmartAlerts™ integrated with its Milsoft Utility Solutions software.

MVEA provides electric service to a portion of eight Colorado counties located within a 5,000 square mile territory. Incorporated in 1941, it is a not-for-profit electric cooperative owned and run by the members it serves. The co-op is headquartered in Limon, Colorado, with a large operations center located in Falcon, just east of Colorado Springs.

TextPower SmartAlert text messaging is used by MVEA in conjunction with its Milsoft IVR and OMS, enabling a seamlessly integrated voice response and outage management system incorporating two-way texting.

In successful operation for just under one year, MVEA's outage texting system allows co-op members to stay connected and report outages via their mobile devices, as well as receive timely status information.

"Restoring power to more than 50,000 members during a serious weather situation or after a large accident is a huge challenge, and our crews are on call 24/7, 365 days a year. Texting has allowed us to streamline our communications, saving an enormous amount of time and money, enabling us to quickly get service back out to our community," explained Scott Fallis, engineering technician with MVEA.

"Although we run 24 phone lines, they get tied up, so texting provides an automated, immediate response that walks members through the rest of the outage system -- it knows if they're the first caller, then it will tell people they're aware of the outage and a crew has been assigned, status, position of outage, estimated time of restoral or whether it's already been resolved -- it's amazing technology," said Fallis.

The need became clear, according to Fallis, when in June 2013 a major fire in the area's Black Forest required evacuation of several thousand residents. "We knew we had to implement the mobile text alert system," he said.

As an added benefit, the two-way texting system allows MVEA to provide invaluable community services -- in one case, the system was used to notify outlying utility crews of an Amber Alert from the area's sheriff's department.

"TextPower is committed to helping utilities reduce costs, improve customer service and maximize customer satisfaction by providing reliable, innovative communications technology," said Mark Nielsen, Executive Chairman and co-founder of TextPower, "We are also hearing more and more examples of how our service is being used to empower communities and that is a great feeling.

"As the de facto SMS technology standard for utilities and regional co-ops, we enable them to communicate immediately with their members and field personnel during all types of emergency situations far more effectively than by email or voice calls," Nielsen added.

TextPower enables utilities of all sizes to personally contact customers during peak usage periods, to alert them of low balances and enable payment to avoid disconnects, as well as notify them during severe weather and other disaster emergencies. TextPower SmartAlerts can also be deployed for planned notifications such as load shedding, planned interruptions and pole inspections/right of way contractor notices.

TextPower is the only platform that is fully integrated with Milsoft and other major service providers to the industry (Daffron, DataVoice, CRC and others) allowing messages to be sent automatically or manually using web-based applications.

For more information about TextPower's services for utilities or other industries call 818.222.8600 or email [email protected].

About TextPower, Inc.
TextPower, Inc. provides alerting and authentication solutions to a variety of industries worldwide using text messaging (SMS). The company's software and text messaging services help companies enhance their revenues, decrease costs and improve customer service. TextPower's authentication product, TextKey™, replaces the token or security fob previously needed to verify the identity of online users for password-protected applications. TextPower's mission-critical infrastructure employs geo-redundancy for the industry's highest reliability, providing delivery to virtually every cell phone in the United States and connections to most recognized wireless operators around the world. Visit http://www.TextPower.com, email [email protected] or call 888.818.1808 for more information.

For more information contact:
Dan Chmielewski
Madison Alexander PR
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of bus...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
DXWorldEXPO LLC announced today that "Miami Blockchain Event by FinTechEXPO" has announced that its Call for Papers is now open. The two-day event will present 20 top Blockchain experts. All speaking inquiries which covers the following information can be submitted by email to [email protected] Financial enterprises in New York City, London, Singapore, and other world financial capitals are embracing a new generation of smart, automated FinTech that eliminates many cumbersome, slow, and expe...
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
As you move to the cloud, your network should be efficient, secure, and easy to manage. An enterprise adopting a hybrid or public cloud needs systems and tools that provide: Agility: ability to deliver applications and services faster, even in complex hybrid environments Easier manageability: enable reliable connectivity with complete oversight as the data center network evolves Greater efficiency: eliminate wasted effort while reducing errors and optimize asset utilization Security: implemen...
DXWorldEXPO LLC announced today that ICOHOLDER named "Media Sponsor" of Miami Blockchain Event by FinTechEXPO. ICOHOLDER give you detailed information and help the community to invest in the trusty projects. Miami Blockchain Event by FinTechEXPO has opened its Call for Papers. The two-day event will present 20 top Blockchain experts. All speaking inquiries which covers the following information can be submitted by email to [email protected] Miami Blockchain Event by FinTechEXPO also offers s...
DXWorldEXPO | CloudEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
@DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises - and delivering real results.
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
"We started a Master of Science in business analytics - that's the hot topic. We serve the business community around San Francisco so we educate the working professionals and this is where they all want to be," explained Judy Lee, Associate Professor and Department Chair at Golden Gate University, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
DXWorldEXPO LLC announced today that Dez Blanchfield joined the faculty of CloudEXPO's "10-Year Anniversary Event" which will take place on November 11-13, 2018 in New York City. Dez is a strategic leader in business and digital transformation with 25 years of experience in the IT and telecommunications industries developing strategies and implementing business initiatives. He has a breadth of expertise spanning technologies such as cloud computing, big data and analytics, cognitive computing, m...
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
There is a huge demand for responsive, real-time mobile and web experiences, but current architectural patterns do not easily accommodate applications that respond to events in real time. Common solutions using message queues or HTTP long-polling quickly lead to resiliency, scalability and development velocity challenges. In his session at 21st Cloud Expo, Ryland Degnan, a Senior Software Engineer on the Netflix Edge Platform team, will discuss how by leveraging a reactive stream-based protocol,...