|By Marketwired .||
|June 3, 2014 06:00 AM EDT||
SAN JUAN CAPISTRANO, CA -- (Marketwired) -- 06/03/14 -- TextPower, a leader in innovative text messaging software solutions, announced that Mountain View Electric Association (MVEA) is one of the latest regional utility cooperatives to implement an automated, two-way outage management system using TextPower SmartAlerts integrated with its Milsoft Utility Solutions software.
MVEA provides electric service to a portion of eight Colorado counties located within a 5,000 square mile territory. Incorporated in 1941, it is a not-for-profit electric cooperative owned and run by the members it serves. The co-op is headquartered in Limon, Colorado, with a large operations center located in Falcon, just east of Colorado Springs.
TextPower SmartAlert text messaging is used by MVEA in conjunction with its Milsoft IVR and OMS, enabling a seamlessly integrated voice response and outage management system incorporating two-way texting.
In successful operation for just under one year, MVEA's outage texting system allows co-op members to stay connected and report outages via their mobile devices, as well as receive timely status information.
"Restoring power to more than 50,000 members during a serious weather situation or after a large accident is a huge challenge, and our crews are on call 24/7, 365 days a year. Texting has allowed us to streamline our communications, saving an enormous amount of time and money, enabling us to quickly get service back out to our community," explained Scott Fallis, engineering technician with MVEA.
"Although we run 24 phone lines, they get tied up, so texting provides an automated, immediate response that walks members through the rest of the outage system -- it knows if they're the first caller, then it will tell people they're aware of the outage and a crew has been assigned, status, position of outage, estimated time of restoral or whether it's already been resolved -- it's amazing technology," said Fallis.
The need became clear, according to Fallis, when in June 2013 a major fire in the area's Black Forest required evacuation of several thousand residents. "We knew we had to implement the mobile text alert system," he said.
As an added benefit, the two-way texting system allows MVEA to provide invaluable community services -- in one case, the system was used to notify outlying utility crews of an Amber Alert from the area's sheriff's department.
"TextPower is committed to helping utilities reduce costs, improve customer service and maximize customer satisfaction by providing reliable, innovative communications technology," said Mark Nielsen, Executive Chairman and co-founder of TextPower, "We are also hearing more and more examples of how our service is being used to empower communities and that is a great feeling.
"As the de facto SMS technology standard for utilities and regional co-ops, we enable them to communicate immediately with their members and field personnel during all types of emergency situations far more effectively than by email or voice calls," Nielsen added.
TextPower enables utilities of all sizes to personally contact customers during peak usage periods, to alert them of low balances and enable payment to avoid disconnects, as well as notify them during severe weather and other disaster emergencies. TextPower SmartAlerts can also be deployed for planned notifications such as load shedding, planned interruptions and pole inspections/right of way contractor notices.
TextPower is the only platform that is fully integrated with Milsoft and other major service providers to the industry (Daffron, DataVoice, CRC and others) allowing messages to be sent automatically or manually using web-based applications.
About TextPower, Inc.
TextPower, Inc. provides alerting and authentication solutions to a variety of industries worldwide using text messaging (SMS). The company's software and text messaging services help companies enhance their revenues, decrease costs and improve customer service. TextPower's authentication product, TextKey, replaces the token or security fob previously needed to verify the identity of online users for password-protected applications. TextPower's mission-critical infrastructure employs geo-redundancy for the industry's highest reliability, providing delivery to virtually every cell phone in the United States and connections to most recognized wireless operators around the world. Visit http://www.TextPower.com, email [email protected] or call 888.818.1808 for more information.
For more information contact:
Madison Alexander PR
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
Jan. 18, 2017 05:00 PM EST Reads: 1,105
Hardware virtualization and cloud computing allowed us to increase resource utilization and increase our flexibility to respond to business demand. Docker Containers are the next quantum leap - Are they?! Databases always represented an additional set of challenges unique to running workloads requiring a maximum of I/O, network, CPU resources combined with data locality.
Jan. 18, 2017 05:00 PM EST
In his General Session at DevOps Summit, Asaf Yigal, Co-Founder & VP of Product at Logz.io, will explore the value of Kibana 4 for log analysis and will give a real live, hands-on tutorial on how to set up Kibana 4 and get the most out of Apache log files. He will examine three use cases: IT operations, business intelligence, and security and compliance. This is a hands-on session that will require participants to bring their own laptops, and we will provide the rest.
Jan. 18, 2017 04:45 PM EST Reads: 4,867
"We're bringing out a new application monitoring system to the DevOps space. It manages large enterprise applications that are distributed throughout a node in many enterprises and we manage them as one collective," explained Kevin Barnes, President of eCube Systems, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jan. 18, 2017 04:45 PM EST Reads: 5,359
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
Jan. 18, 2017 04:45 PM EST Reads: 4,501
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists peeled away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud enviro...
Jan. 18, 2017 04:30 PM EST Reads: 4,658
In their general session at 16th Cloud Expo, Michael Piccininni, Global Account Manager - Cloud SP at EMC Corporation, and Mike Dietze, Regional Director at Windstream Hosted Solutions, reviewed next generation cloud services, including the Windstream-EMC Tier Storage solutions, and discussed how to increase efficiencies, improve service delivery and enhance corporate cloud solution development. Michael Piccininni is Global Account Manager – Cloud SP at EMC Corporation. He has been engaged in t...
Jan. 18, 2017 03:45 PM EST Reads: 4,663
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Jan. 18, 2017 03:30 PM EST Reads: 3,666
@DevOpsSummit at Cloud taking place June 6-8, 2017, at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developm...
Jan. 18, 2017 03:30 PM EST Reads: 3,398
"LinearHub provides smart video conferencing, which is the Roundee service, and we archive all the video conferences and we also provide the transcript," stated Sunghyuk Kim, CEO of LinearHub, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 18, 2017 02:45 PM EST Reads: 1,585
A look across the tech landscape at the disruptive technologies that are increasing in prominence and speculate as to which will be most impactful for communications – namely, AI and Cloud Computing. In his session at 20th Cloud Expo, Curtis Peterson, VP of Operations at RingCentral, will highlight the current challenges of these transformative technologies and share strategies for preparing your organization for these changes. This “view from the top” will outline the latest trends and developm...
Jan. 18, 2017 02:15 PM EST Reads: 972
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
Jan. 18, 2017 02:00 PM EST Reads: 373
When you focus on a journey from up-close, you look at your own technical and cultural history and how you changed it for the benefit of the customer. This was our starting point: too many integration issues, 13 SWP days and very long cycles. It was evident that in this fast-paced industry we could no longer afford this reality. We needed something that would take us beyond reducing the development lifecycles, CI and Agile methodologies. We made a fundamental difference, even changed our culture...
Jan. 18, 2017 02:00 PM EST Reads: 920
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
Jan. 18, 2017 01:00 PM EST Reads: 5,592
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Jan. 18, 2017 01:00 PM EST Reads: 5,097