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MTN Selects CSG for Comprehensive Managed Services Program
|By Business Wire
|June 3, 2014 06:00 AM EDT
International (NASDAQ: CSGS), a global
provider of interactive transaction-driven solutions and services, today
announced that MTN,
one of the largest communication service providers in the world, has
selected CSG for a long-term managed services engagement that will
enable MTN South Africa to simplify and streamline its operations and
focus its resources on core business lines.
Under the terms of the multiyear agreement, CSG will provide end-to-end
management of the MTN wholesale billing and business services platform.
The engagement includes the management of a variety of complex
solutions, from CSG products and services such as CSG
Route, and CSG
Interconnect, to home-grown MTN tools and systems from other
“We have worked with CSG for many years and we recognize their
undisputed excellence in managing end-to-end business services
solutions,” said Neil Tomkinson, Chief Information Officer of MTN South
Africa. “CSG has the proven breadth and depth of domain knowledge to
handle our entire suite of wholesale billing and operational
capabilities. Their management of our billing stack will allow us to
remain competitive and serve our customers better by enabling us to
bring new products to market faster, to invest in innovative new service
offerings, and to reinvest the cost savings from the managed services
engagement back into strategic business solutions.”
CSG managed services enable MTN South Africa to gain significant process
improvements by having CSG assume accountability for the entire
wholesale product and services domain and manage a wide variety of
subcontractors on behalf of MTN.
“CSG is proud of its long-standing business partnership with MTN South
Africa,” said Alam
Gill, senior vice president of international managed services at CSG.
“We particularly appreciate the opportunity to expand the scope of
services we currently provide MTN South Africa to include overall
responsibility for the management of MTN business services applications
CSG is known the world over for maintaining a client-centric culture
designed to improve the end-user experience. CSG’s entire portfolio of
services and solutions provide more than 500 prestige clients with tools
to help those clients remain agile, innovative, relevant, and
competitive in their respective markets.
About MTN Group
Launched in 1994, the MTN Group is a multinational telecommunications
group, operating in 22 countries in Africa, Asia and the Middle East.
The MTN Group is listed on the JSE Securities Exchange in South Africa
under the share code: “MTN.” As of 31 March 2014, MTN recorded 210.1
million subscribers across its operations in Afghanistan, Benin,
Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea
Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville),
Rwanda, South Africa, Sudan, Swaziland, Syria, Uganda, Yemen and Zambia.
Visit us at www.mtn.com
About CSG International
Systems International, Inc. (NASDAQ:CSGS)
is a market-leading business support solutions and services company
serving the majority of the top 100 global communications service
providers, including leaders in fixed, mobile, and next-generation
networks such as AT&T, Comcast, DISH, Orange, Reliance, SingTel Optus,
Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon,
Vivo, and Vodafone. With more than 30 years of experience and expertise
in voice, video, data, and content services, CSG International offers a
broad portfolio of licensed and Software-as-a-Service (SaaS)-based
products and solutions that help clients compete more effectively,
improve business operations and deliver a more impactful customer
experience across a variety of touch points. For more information, visit
our website at www.csgi.com.
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