Welcome!

News Feed Item

Time Warner Cable Business Class Brings TWC WiFi® Hotspot Solution to All its Markets

Time Warner Cable Business Class (TWCBC), a provider of business communications services for small, medium and enterprise-sized companies, will begin offering its innovative TWC WiFi® Hotspot solution at no additional charge to their Business Internet customers, across all TWCBC markets. This solution will enable businesses to offer their customers WiFi access on virtually any WiFi enabled device, such as smart phones, tablets and laptops.

In May, TWCBC commissioned a survey that revealed a gap between the technologies businesses know will improve their customer experience and what they’re actually using today. The biggest gap was with WiFi: 80 percent of survey respondents believe their customers expect free WiFi and also rank it as a top way to attract new customers, but only 43 percent of businesses offer it. As WiFi continues to rise in popularity, there is a big opportunity for small businesses to offer it to help increase customer satisfaction and grow their business.

“Our WiFi Hotspot solution is an excellent service for growing businesses because it has the potential to attract new customers and reward loyal patrons,” said Maureen Link, group vice president, marketing, small business, Time Warner Cable Business Services. “Consumers have come to expect connectivity everywhere, and a WiFi Hotspot gives them a simple, free way to use their tablet or smart phone while waiting for a doctor’s appointment or having lunch, without having to use up their cellular data plan – a big bonus for users on expensive, capped data plans.”

The WiFi Hotspot solution includes a free WiFi access point installed and managed by TWCBC, which eliminates the need for the business owner to purchase and maintain costly equipment. In addition, the WiFi access point comes with its own internet connection to ensure the business’s private internet traffic is kept secure and completely separate, with no interference from their public WiFi internet traffic.

The solution also provides a self-service management portal in which the business owner can configure the service to require a password for free access or set daily time allotments for free access, ranging from 15-60 minutes. Through the portal the business owner can also add their business name, logo and marketing message to the WiFi welcome webpage. Users connecting to the WiFi Hotspot are first presented with this welcome page, which also displays options for connecting. Patrons can either select the free daily access or if they are qualified Time Warner Cable Standard residential and business Internet customers, they receive unlimited, free WiFi access at all times, as do qualified customers of Internet service providers participating in the Cable WiFi® network.

“The ubiquity of handheld devices has created a large demand for WiFi connectivity. With TWCBC’s WiFi Hotspot, businesses now have a simple solution that provides free public WiFi access for their customers, keeping their business Internet network secure, separate and reserved for their employees,” said Jitesh Bhayani, vice president, data and carrier product management. “We understand many small business owners aren’t IT professionals. That’s why our solution is installed and managed by our experts, so the owner can focus on running his or her business and not be burdened by costly equipment and technological knowledge.”

To let patrons know about the free WiFi service, TWCBC provides signage and marketing materials to the business to promote WiFi availability on-site, also helping attract more customers. Participating businesses receive complimentary listing in an online TWC WiFi Coverage Map at www.twc.com/wificoverage, as well as the free TWC WiFi Finder app, making it easier for customers to find connected locations.

The launch of TWCBC WiFi further expands Time Warner Cable’s growing WiFi network that includes over 35,000 hotspots in Los Angeles, New York City, Austin, Charlotte, Myrtle Beach, Kansas City and Hawaii. Additionally, the business hotspots join the CableWiFi network which offers more than 250,000 hotspots operated by TWC and other Internet service providers in major cities across the country including Chicago, Philadelphia, Atlanta, Baltimore, Boston, Washington, D.C., San Francisco, Orlando, Tampa, and more.

Charles Milligan, owner, Doc’s Bar & Grill in Austin, Texas, has been using TWCBC’s WiFi Hotspot for customers to access while dining and working away from the office.

“It’s just a flat-out advantage to be able to offer WiFi to people,” said Milligan. “People are able to do work outside of the office so they are coming to Doc’s and hanging out. By hanging out here they’re staying here longer and spending more money. They’re even having meetings here.”

The owner of Salon PF in Studio City, Calif., Paul McKay, has also found that more customers are using their smartphones and tablets while in the salon and appreciate that they can use the TWC WiFi Hotspot for free while waiting for an appointment.

“This is a great benefit for our clients to use. They can easily go online, email and communicate with friends, or even search the internet for certain hairstyles they’d like for us to do. And, they don’t have to use their cellular data plan,” said McKay.

A video featuring TWCBC customers leveraging the benefits of TWC WiFi can be viewed on the company’s blog Untangled.

TWCBC’s WiFi Hotspot service provides 24/7 phone support. Discover more at business.twc.com.

About Time Warner Cable Business Services

Time Warner Cable Business Services, a division of Time Warner Cable, offers a full complement of business communications tools to small, medium and enterprise-sized companies under its Time Warner Cable Business Class brand. Its Internet, voice, television, network and cloud services are enhanced by award-winning customer service and local support teams. Through its NaviSite subsidiary, Time Warner Cable Business Services also offers scalable managed services, including application services, enterprise hosting, and managed cloud services primarily in the U.S. and U.K. Time Warner Cable Business Services, founded in 1998, serves more than 625,000 business customers throughout Time Warner Cable's service areas. For more information, visit http://business.twc.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
"We are an all-flash array storage provider but our focus has been on VM-aware storage specifically for virtualized applications," stated Dhiraj Sehgal of Tintri in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"We are a leader in the market space called network visibility solutions - it enables monitoring tools and Big Data analysis to access the data and be able to see the performance," explained Shay Morag, VP of Sales and Marketing at Niagara Networks, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
We're entering the post-smartphone era, where wearable gadgets from watches and fitness bands to glasses and health aids will power the next technological revolution. With mass adoption of wearable devices comes a new data ecosystem that must be protected. Wearables open new pathways that facilitate the tracking, sharing and storing of consumers’ personal health, location and daily activity data. Consumers have some idea of the data these devices capture, but most don’t realize how revealing and...
IoT solutions exploit operational data generated by Internet-connected smart “things” for the purpose of gaining operational insight and producing “better outcomes” (for example, create new business models, eliminate unscheduled maintenance, etc.). The explosive proliferation of IoT solutions will result in an exponential growth in the volume of IoT data, precipitating significant Information Governance issues: who owns the IoT data, what are the rights/duties of IoT solutions adopters towards t...
Get deep visibility into the performance of your databases and expert advice for performance optimization and tuning. You can't get application performance without database performance. Give everyone on the team a comprehensive view of how every aspect of the system affects performance across SQL database operations, host server and OS, virtualization resources and storage I/O. Quickly find bottlenecks and troubleshoot complex problems.
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
Between 2005 and 2020, data volumes will grow by a factor of 300 – enough data to stack CDs from the earth to the moon 162 times. This has come to be known as the ‘big data’ phenomenon. Unfortunately, traditional approaches to handling, storing and analyzing data aren’t adequate at this scale: they’re too costly, slow and physically cumbersome to keep up. Fortunately, in response a new breed of technology has emerged that is cheaper, faster and more scalable. Yet, in meeting these new needs they...
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busin...
An IoT product’s log files speak volumes about what’s happening with your products in the field, pinpointing current and potential issues, and enabling you to predict failures and save millions of dollars in inventory. But until recently, no one knew how to listen. In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, discussed recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model for s...
"We are the public cloud providers. We are currently providing 50% of the resources they need for doing e-commerce business in China and we are hosting about 60% of mobile gaming in China," explained Yi Zheng, CPO and VP of Engineering at CDS Global Cloud, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.