Welcome!

News Feed Item

Time Warner Cable Business Class Brings TWC WiFi® Hotspot Solution to All its Markets

Time Warner Cable Business Class (TWCBC), a provider of business communications services for small, medium and enterprise-sized companies, will begin offering its innovative TWC WiFi® Hotspot solution at no additional charge to their Business Internet customers, across all TWCBC markets. This solution will enable businesses to offer their customers WiFi access on virtually any WiFi enabled device, such as smart phones, tablets and laptops.

In May, TWCBC commissioned a survey that revealed a gap between the technologies businesses know will improve their customer experience and what they’re actually using today. The biggest gap was with WiFi: 80 percent of survey respondents believe their customers expect free WiFi and also rank it as a top way to attract new customers, but only 43 percent of businesses offer it. As WiFi continues to rise in popularity, there is a big opportunity for small businesses to offer it to help increase customer satisfaction and grow their business.

“Our WiFi Hotspot solution is an excellent service for growing businesses because it has the potential to attract new customers and reward loyal patrons,” said Maureen Link, group vice president, marketing, small business, Time Warner Cable Business Services. “Consumers have come to expect connectivity everywhere, and a WiFi Hotspot gives them a simple, free way to use their tablet or smart phone while waiting for a doctor’s appointment or having lunch, without having to use up their cellular data plan – a big bonus for users on expensive, capped data plans.”

The WiFi Hotspot solution includes a free WiFi access point installed and managed by TWCBC, which eliminates the need for the business owner to purchase and maintain costly equipment. In addition, the WiFi access point comes with its own internet connection to ensure the business’s private internet traffic is kept secure and completely separate, with no interference from their public WiFi internet traffic.

The solution also provides a self-service management portal in which the business owner can configure the service to require a password for free access or set daily time allotments for free access, ranging from 15-60 minutes. Through the portal the business owner can also add their business name, logo and marketing message to the WiFi welcome webpage. Users connecting to the WiFi Hotspot are first presented with this welcome page, which also displays options for connecting. Patrons can either select the free daily access or if they are qualified Time Warner Cable Standard residential and business Internet customers, they receive unlimited, free WiFi access at all times, as do qualified customers of Internet service providers participating in the Cable WiFi® network.

“The ubiquity of handheld devices has created a large demand for WiFi connectivity. With TWCBC’s WiFi Hotspot, businesses now have a simple solution that provides free public WiFi access for their customers, keeping their business Internet network secure, separate and reserved for their employees,” said Jitesh Bhayani, vice president, data and carrier product management. “We understand many small business owners aren’t IT professionals. That’s why our solution is installed and managed by our experts, so the owner can focus on running his or her business and not be burdened by costly equipment and technological knowledge.”

To let patrons know about the free WiFi service, TWCBC provides signage and marketing materials to the business to promote WiFi availability on-site, also helping attract more customers. Participating businesses receive complimentary listing in an online TWC WiFi Coverage Map at www.twc.com/wificoverage, as well as the free TWC WiFi Finder app, making it easier for customers to find connected locations.

The launch of TWCBC WiFi further expands Time Warner Cable’s growing WiFi network that includes over 35,000 hotspots in Los Angeles, New York City, Austin, Charlotte, Myrtle Beach, Kansas City and Hawaii. Additionally, the business hotspots join the CableWiFi network which offers more than 250,000 hotspots operated by TWC and other Internet service providers in major cities across the country including Chicago, Philadelphia, Atlanta, Baltimore, Boston, Washington, D.C., San Francisco, Orlando, Tampa, and more.

Charles Milligan, owner, Doc’s Bar & Grill in Austin, Texas, has been using TWCBC’s WiFi Hotspot for customers to access while dining and working away from the office.

“It’s just a flat-out advantage to be able to offer WiFi to people,” said Milligan. “People are able to do work outside of the office so they are coming to Doc’s and hanging out. By hanging out here they’re staying here longer and spending more money. They’re even having meetings here.”

The owner of Salon PF in Studio City, Calif., Paul McKay, has also found that more customers are using their smartphones and tablets while in the salon and appreciate that they can use the TWC WiFi Hotspot for free while waiting for an appointment.

“This is a great benefit for our clients to use. They can easily go online, email and communicate with friends, or even search the internet for certain hairstyles they’d like for us to do. And, they don’t have to use their cellular data plan,” said McKay.

A video featuring TWCBC customers leveraging the benefits of TWC WiFi can be viewed on the company’s blog Untangled.

TWCBC’s WiFi Hotspot service provides 24/7 phone support. Discover more at business.twc.com.

About Time Warner Cable Business Services

Time Warner Cable Business Services, a division of Time Warner Cable, offers a full complement of business communications tools to small, medium and enterprise-sized companies under its Time Warner Cable Business Class brand. Its Internet, voice, television, network and cloud services are enhanced by award-winning customer service and local support teams. Through its NaviSite subsidiary, Time Warner Cable Business Services also offers scalable managed services, including application services, enterprise hosting, and managed cloud services primarily in the U.S. and U.K. Time Warner Cable Business Services, founded in 1998, serves more than 625,000 business customers throughout Time Warner Cable's service areas. For more information, visit http://business.twc.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Information technology (IT) advances are transforming the way we innovate in business, thereby disrupting the old guard and their predictable status-quo. It’s creating global market turbulence. Industries are converging, and new opportunities and threats are emerging, like never before. So, how are savvy chief information officers (CIOs) leading this transition? Back in 2015, the IBM Institute for Business Value conducted a market study that included the findings from over 1,800 CIO interviews ...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
Whether you like it or not, DevOps is on track for a remarkable alliance with security. The SEC didn’t approve the merger. And your boss hasn’t heard anything about it. Yet, this unruly triumvirate will soon dominate and deliver DevSecOps faster, cheaper, better, and on an unprecedented scale. In his session at DevOps Summit, Frank Bunger, VP of Customer Success at ScriptRock, discussed how this cathartic moment will propel the DevOps movement from such stuff as dreams are made on to a practic...
Interoute has announced the integration of its Global Cloud Infrastructure platform with Rancher Labs’ container management platform, Rancher. This approach enables enterprises to accelerate their digital transformation and infrastructure investments. Matthew Finnie, Interoute CTO commented “Enterprises developing and building apps in the cloud and those on a path to Digital Transformation need Digital ICT Infrastructure that allows them to build, test and deploy faster than ever before. The int...
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, will discuss some of the security challenges of the IoT infrastructure and relate how these aspects impact Smart Living. The material will be delivered i...
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, will provide a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services ...
SYS-CON Events announced today that Auditwerx will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Auditwerx specializes in SOC 1, SOC 2, and SOC 3 attestation services throughout the U.S. and Canada. As a division of Carr, Riggs & Ingram (CRI), one of the top 20 largest CPA firms nationally, you can expect the resources, skills, and experience of a much larger firm combined with the accessibility and atten...
Imagine having the ability to leverage all of your current technology and to be able to compose it into one resource pool. Now imagine, as your business grows, not having to deploy a complete new appliance to scale your infrastructure. Also imagine a true multi-cloud capability that allows live migration without any modification between cloud environments regardless of whether that cloud is your private cloud or your public AWS, Azure or Google instance. Now think of a world that is not locked i...
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), will provide an overview of various initiatives to certifiy the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldw...