Welcome!

News Feed Item

Bomgar 14.2 Improves Remote Access Security and Productivity

Bomgar, the leader in enterprise remote support solutions, today announced the latest version of its software, Bomgar 14.2. The Bomgar remote support solution enables technology support professionals to access and fix nearly any system or device, located anywhere in the world—from remote desktops and laptops, to servers and switches, and smartphones and tablets. Bomgar 14.2 introduces multiple enhancements for controlling and securing remote access to systems, as well as improving support technician productivity.

Feature enhancements such as Jump Client Access Schedule provide more granular control over who can access which systems and when. With Jump Client Access Schedule, organizations can now set specific days and times when internal IT staff and external vendors can remotely access various systems. For example, third-parties may be limited to accessing and updating systems during evening or early morning hours when they’re less likely to impact business productivity. Or a support rep or vendor may be given a limited window of time to remotely access an end-user’s machine to resolve a specific issue.

Adding an additional security layer, Bomgar’s new Rep Console Device Verification feature allows organizations to control where rep consoles are used. Administrators can now define and enforce which networks and on which devices the representative console may be used. As an example, internal support reps may be allowed to use Bomgar from their company-issued iPad, but not from their personal Android phone. And a third-party rep may be limited to using Bomgar only from his or her own company network, not when working from home or a coffee shop.

Bomgar 14.2 also improves productivity for both support representatives and the end-users. Bomgar’s new Wake On LAN support feature allows technicians to remotely support computers, even when they are turned off or powered down for energy saving. By sending WOL packets to a Bomgar Jump Client, the rep can wake the computer and resolve issues without traveling on site, enabling IT to support more computers in more scenarios.

“The new Wake On LAN feature is one that I’m particularly excited about,” said Morrelle McCrary, CEO of RAM-Tech PC Solutions and Bomgar 14.2 Early Adopter. “We often need to access computers that have been shut down, and now we don’t have to inconvenience the end user to turn that machine back on if we need access after-hours or after they have finished their work day.”

Bomgar 14.2 also introduces Remote Registry Editor and System Information Actions, which enables support reps to work in the background on a computer without the end user being interrupted, keeping them both productive.

“Remote Registry Editor and System Information Actions are very significant and valuable updates for us,” said Cam Philbeck, senior IT technologist at the University of Tennessee Extension and Bomgar 14.2 Early Adopter. “Providing remote support is all about keeping employees productive, and with these new features, both the support rep and the end user can get their jobs done at the same time.”

Additional features in Bomgar 14.2 include:

  • Centralized Rep Console Settings
  • Delegated Password Administration
  • Rep-to-Rep Screen Sharing
  • Configurable Jump Client Installer
  • User Account Details Reporting
  • Multi Team Jump Client Access
  • Overflow Routing Rules

“The remote support tool we used before was not as reliable, and upgrades were generally difficult to deploy, the Bomgar appliance has been great. The updates etc. have been very easy, the appliance has worked very well for us,” said Kyle Lancaster, senior IT technician for Commlink Communications and Bomgar Early Adopter.

For more information, please visit: http://www.bomgar.com/products/whats-new.

About Bomgar

Bomgar is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In his session at @DevOpsSummit at 20th Cloud Expo, Kelly Looney, director of DevOps consulting for Skytap, showed how an incremental approach to introducing containers into complex, distributed applications results in modernization with less risk and more reward. He also shared the story of how Skytap used Docker to get out of the business of managing infrastructure, and into the business of delivering innovation and business value. Attendees learned how up-front planning allows for a clean sep...
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
Enterprise architects are increasingly adopting multi-cloud strategies as they seek to utilize existing data center assets, leverage the advantages of cloud computing and avoid cloud vendor lock-in. This requires a globally aware traffic management strategy that can monitor infrastructure health across data centers and end-user experience globally, while responding to control changes and system specification at the speed of today’s DevOps teams. In his session at 20th Cloud Expo, Josh Gray, Chie...
Internet-of-Things discussions can end up either going down the consumer gadget rabbit hole or focused on the sort of data logging that industrial manufacturers have been doing forever. However, in fact, companies today are already using IoT data both to optimize their operational technology and to improve the experience of customer interactions in novel ways. In his session at @ThingsExpo, Gordon Haff, Red Hat Technology Evangelist, shared examples from a wide range of industries – including en...
In IT, we sometimes coin terms for things before we know exactly what they are and how they’ll be used. The resulting terms may capture a common set of aspirations and goals – as “cloud” did broadly for on-demand, self-service, and flexible computing. But such a term can also lump together diverse and even competing practices, technologies, and priorities to the point where important distinctions are glossed over and lost.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. Jack Norris reviews best practices to show how companies develop, deploy, and dynamically update these applications and how this data-first...
Intelligent Automation is now one of the key business imperatives for CIOs and CISOs impacting all areas of business today. In his session at 21st Cloud Expo, Brian Boeggeman, VP Alliances & Partnerships at Ayehu, will talk about how business value is created and delivered through intelligent automation to today’s enterprises. The open ecosystem platform approach toward Intelligent Automation that Ayehu delivers to the market is core to enabling the creation of the self-driving enterprise.
"At the keynote this morning we spoke about the value proposition of Nutanix, of having a DevOps culture and a mindset, and the business outcomes of achieving agility and scale, which everybody here is trying to accomplish," noted Mark Lavi, DevOps Solution Architect at Nutanix, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We're here to tell the world about our cloud-scale infrastructure that we have at Juniper combined with the world-class security that we put into the cloud," explained Lisa Guess, VP of Systems Engineering at Juniper Networks, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, discussed how to use Kubernetes to set up a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace. H...
Consumers increasingly expect their electronic "things" to be connected to smart phones, tablets and the Internet. When that thing happens to be a medical device, the risks and benefits of connectivity must be carefully weighed. Once the decision is made that connecting the device is beneficial, medical device manufacturers must design their products to maintain patient safety and prevent compromised personal health information in the face of cybersecurity threats. In his session at @ThingsExpo...
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
Detecting internal user threats in the Big Data eco-system is challenging and cumbersome. Many organizations monitor internal usage of the Big Data eco-system using a set of alerts. This is not a scalable process given the increase in the number of alerts with the accelerating growth in data volume and user base. Organizations are increasingly leveraging machine learning to monitor only those data elements that are sensitive and critical, autonomously establish monitoring policies, and to detect...
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...