Welcome!

News Feed Item

Avangate Launches First Digital Commerce Solution for the New Services Economy

New research reveals unique challenges and opportunities of selling services; Avangate responds with new features to help companies reduce the cost of customer acquisition, quickly create, package and market new services and speed overall time-to-market

REDWOOD SHORES, CA--(Marketwired - June 10, 2014) - Avangate, the leading Digital Commerce solution provider trusted by thousands of Software and Online Services companies to grow their business worldwide, today introduced the first Digital Commerce solution for the New Services Economy. With the Summer 2014 release of its Avangate Commerce Solution, the company is addressing the needs of the rapidly growing Online Services market.

"Online Services is the next trillion dollar market being accelerated by the explosion of cloud computing and mobility coupled with increased consumer demand to purchase whenever, wherever and however they want. This proliferation of new service offerings is cutting across all industries - from finding a limo driver, to accessing business software, to receiving legal advice. In this new world where buyers are in control, the expectations for online service providers to personalize and seamlessly sell, deliver and support have been permanently raised. We call this the New Services Economy," said Carl Theobald CEO, Avangate.

A new consumer survey commissioned by Avangate spotlights the current state of the New Services Economy, how consumers buy Online Services, as well as some of the key drivers and detractors to consumer adoption. An infographic of the complete results can be found here.

Some of the key findings include:

  • 63 percent of US adults already use at least one Online Service daily with over 50 percent of those adults paying for those same services
  • Over half of US adults would consider paying for Online Services if they were offered as a trial (60%) or could be purchased with the ability to self-service modify their service options at any time (50%)
  • 90 percent of consumers do not update their credit cards on file, directly dropping retention and revenue.
  • Some of the top customer frustrations with Online Services include: difficult-to-reach live support (49%), inflexible purchasing options (41%), and slow customer service/resolution (35%).

"At HP Software, we clearly see a momentum shift toward online services for B2B software. We acquire and retain customers by providing a seamless trial, purchase, and post-purchase experience. Avangate's Commerce Solution helps us enable our customers to get started quickly and to flexibly choose the services they need," said Caroline Tsay, vice president of Web and eCommerce at HP's Software division.

"Over a year in the making, our new release brings together unique commerce requirements for the New Services Economy, enabling online services companies to quickly package and price service offerings with complex options; provision, manage and automate service entitlements; and drive critical retention via smart customer and payments management. This will help companies speed time-to-market, eliminate integration headaches, and rapidly launch new services in 180 countries worldwide without dedicating valuable resources and facing the constraints inherent to in-house, build it yourself from the ground up offerings," said Michael Ni, Avangate's CMO/ SVP of Marketing and Products.

The Summer '14 release of the Avangate Commerce Solution includes features designed to help companies accelerate their growth and better monetize how buyers are buying today. Some key benefits and features of this new release include:

Accelerate time to market with the flexibility to easily price, package and then commerce-enable every customer touch point to be able to order, activate, and service customers.

  • Enhanced online self-service (hosted online carts and account management) - 1-click renewals, enhanced cart abandonment recovery AB testing tools, new cross-selling and renewal promotions, and rules-based retention flows
  • Brandable, secure mobile cart - simplified ordering and mobile analytics
  • Services Distribution - multi-language customizable partner-reseller portals, direct subscription registration, expanded affiliate attribution, categories, subscription payouts
  • Call Center Console - full capabilities for call center and other agents to fully manage customers, orders, subscription management (suspend, discount, extend), as well as cross sell and manage trials on behalf

Simplify and enable the easy scaling of services businesses without having to add more "back office" teams of IT, finance, risk, and chargeback manpower.

  • Automated Commerce Triggers - rules-based triggers for commerce and subscription billing events for cart abandonment, personalized cross-sell, retention, and recovery / dunning processing
  • Secure Management of Cards on File - 1 click ordering, renewals and upgrades, multiple cards on file self-service
  • Expanded Chargeback and Fraud Management - tools, automated processing, detailed insights per product, reasons, payment methods and billing cycles and services
  • Continually Expanding Global Support and Compliance - Russian and Portuguese customer support, expanded local support numbers, SEPA and EU Consumer Rights adoption

Maximize conversion and profitable customer retention with smarter payments to leverage the best from payment providers around the world.

  • Authorization Dashboard - recurring revenue analytics across retention & payment authorization strategies (e.g., Account Updater, Retry logic efficiency, routing, and others)
  • Expanded Customer and Subscription Reports - cohort analytics, recurring revenue reports, renewal forecasts, customer lifetime value and history
  • Intelligent Payment Routing (IPR II) - multi-payment processor management and optimization, local processing routing, cascading billing, Retry Engine+, integrated dunning and metrics
  • Payments Beyond Credit Cards - support for recurring ACH and iDeal, expanded PO management and check processing, as well as expanded payment and alternative payment options in LATAM (e.g., installment payments, local cards) and CIS (local cards)

Learn more about the New Services Economy and how Avangate can grow your online revenues.

About Avangate
Avangate is the leading Digital Commerce provider that enables the New Services Economy, helping software, SaaS and online services companies sell their products and services via any channel, acquire customers across touchpoints, increase retention, leverage smarter payments, experiment on the fly and optimize their business in order to increase overall revenue. Avangate's clients include Absolute Software, Bitdefender, Brocade, FICO, HP Software, Kaspersky, Metaio and many more companies across the globe.

More information can be found on avangate.com.

Image Available: http://www.marketwire.com/library/MwGo/2014/6/10/11G016799/Images/avangate-info-icon201406-1137350821975.jpg

Media Contact
For media & PR inquiries, please contact:
Vera Wang | Highwire PR
Tel: +1 415-463-4174 ext. 31 | Email: Email contact

Delia Ene | Avangate
Tel: +31 20 890 8080 ext: 4654 | Email: Email contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Eighty percent of a data scientist’s time is spent gathering and cleaning up data, and 80% of all data is unstructured and almost never analyzed. Cognitive computing, in combination with Big Data, is changing the equation by creating data reservoirs and using natural language processing to enable analysis of unstructured data sources. This is impacting every aspect of the analytics profession from how data is mined (and by whom) to how it is delivered. This is not some futuristic vision: it's ha...
Let’s face it, embracing new storage technologies, capabilities and upgrading to new hardware often adds complexity and increases costs. In his session at 18th Cloud Expo, Seth Oxenhorn, Vice President of Business Development & Alliances at FalconStor, will discuss how a truly heterogeneous software-defined storage approach can add value to legacy platforms and heterogeneous environments. The result reduces complexity, significantly lowers cost, and provides IT organizations with improved effi...
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts...
Data-as-a-Service is the complete package for the transformation of raw data into meaningful data assets and the delivery of those data assets. In her session at 18th Cloud Expo, Lakshmi Randall, an industry expert, analyst and strategist, will address: What is DaaS (Data-as-a-Service)? Challenges addressed by DaaS Vendors that are enabling DaaS Architecture options for DaaS
One of the bewildering things about DevOps is integrating the massive toolchain including the dozens of new tools that seem to crop up every year. Part of DevOps is Continuous Delivery and having a complex toolchain can add additional integration and setup to your developer environment. In his session at @DevOpsSummit at 18th Cloud Expo, Miko Matsumura, Chief Marketing Officer of Gradle Inc., will discuss which tools to use in a developer stack, how to provision the toolchain to minimize onboa...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection.
The principles behind DevOps are not new - for decades people have been automating system administration and decreasing the time to deploy apps and perform other management tasks. However, only recently did we see the tools and the will necessary to share the benefits and power of automation with a wider circle of people. In his session at DevOps Summit, Bernard Sanders, Chief Technology Officer at CloudBolt Software, explored the latest tools including Puppet, Chef, Docker, and CMPs needed to...
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
Father business cycles and digital consumers are forcing enterprises to respond faster to customer needs and competitive demands. Successful integration of DevOps and Agile development will be key for business success in today’s digital economy. In his session at DevOps Summit, Pradeep Prabhu, Co-Founder & CEO of Cloudmunch, covered the critical practices that enterprises should consider to seamlessly integrate Agile and DevOps processes, barriers to implementing this in the enterprise, and pr...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
Advances in technology and ubiquitous connectivity have made the utilization of a dispersed workforce more common. Whether that remote team is located across the street or country, management styles/ approaches will have to be adjusted to accommodate this new dynamic. In his session at 17th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., focused on the challenges of managing remote teams, providing real-world examples that demonstrate what works and what do...
As enterprises work to take advantage of Big Data technologies, they frequently become distracted by product-level decisions. In most new Big Data builds this approach is completely counter-productive: it presupposes tools that may not be a fit for development teams, forces IT to take on the burden of evaluating and maintaining unfamiliar technology, and represents a major up-front expense. In his session at @BigDataExpo at @ThingsExpo, Andrew Warfield, CTO and Co-Founder of Coho Data, will dis...
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
In most cases, it is convenient to have some human interaction with a web (micro-)service, no matter how small it is. A traditional approach would be to create an HTTP interface, where user requests will be dispatched and HTML/CSS pages must be served. This approach is indeed very traditional for a web site, but not really convenient for a web service, which is not intended to be good looking, 24x7 up and running and UX-optimized. Instead, talking to a web service in a chat-bot mode would be muc...