Click here to close now.


News Feed Item

Portway International Releases White Paper: "Seven Key Things to Consider when Outsourcing Customs Processing"

Free Guide Offers Important Advice for Customs Brokers and Freight Forwarders

MISSISSUAGA, ONTARIO -- (Marketwired) -- 06/10/14 -- Portway International, the leading global Business Process Outsourcing (BPO) provider specializing in the logistics and customs brokerage industries, today released a whitepaper entitled, "Seven Key Things to Consider when Outsourcing Customs Processing." The paper, written by Jonathan Robinson, president and CEO of Portway International, endeavors to outline the most important considerations for customs brokers with regard to outsourcing, from selecting an outsourcing business partner to protecting businesses from the risks associated with the practice. The whitepaper is available to download for free at

While outsourcing may be one of the hottest topics in business today, little information is available to guide outsourcing functions relative to customs brokerage or freight forwarding. Robinson offers the following seven points he believes are critical when considering outsourcing:

1.  Cost and pricing: How do providers of outsourced services manage to
    deliver those services at a lower cost than you can internally?
2.  Objectives: Outsourcing will provide a number of benefits beyond simple
    cost reduction - are you prepared to capitalize?
3.  Identifying Opportunities: Which internal functions should Customs
    Brokers target to outsource? More importantly, which functions should
    not be outsourced?
4.  Service Levels - Speed and Accuracy: How are service levels are set,
    measured and achieved internally? Can an outsourcing service provider
    exceed your current service levels?
5.  Transition and Implementation: How will you and your service provider
    transition functions the outsourced team?
6.  Communication and Attrition: How much information should be shared and
    when? Poor communication leads to unwanted attrition. Attrition may
    happen, regardless. How can you manage it?
7.  Choosing the Right Partner: Your outsourcing service provider will
    become one of your most important business partners. How can you choose
    the right provider?

" lists almost 6,000 books on the topic of outsourcing," notes Robinson. Compare that to the 2,500 titles relating to rocket science in Amazon's expansive catalog, and you can begin to understand the importance of outsourcing in today's global economy - and how great the need is for reliable information on the topic. "Those 6,000 titles address the outsourcing of finance, HR, Insurance, legal, research, data entry and many others business disciplines, but there's very little information relating specifically to customs brokerage or freight forwarding businesses. There is a clear need for guidance in this area." As CEO of a company with over 50 years of experience delivering quality services in logistics and customs brokerage services, Robinson felt qualified to provide information to the market.

To download a complimentary PDF of "Seven Key Things to Consider when Outsourcing Customs Processing," interested professionals may visit For more information about Portway International, please visit

About Portway International

Portway International is a leading global Business Process Outsourcing (BPO) provider specializing in the logistics and customs brokerage industries. The company manages some of Canada's largest customs and logistics services and has earned a reputation for exactitude by maintaining a 99 percent process accuracy rate.

Headquartered in Mississauga, ON, Portway has over 50 years of experience, and delivers scalable, reliable and innovative outsourcing solutions that drive profitability for companies worldwide. For more information and to register for a complimentary 30-day trial, please visit

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessi...
Continuous processes around the development and deployment of applications are both impacted by -- and a benefit to -- the Internet of Things trend. To help better understand the relationship between DevOps and a plethora of new end-devices and data please welcome Gary Gruver, consultant, author and a former IT executive who has led many large-scale IT transformation projects, and John Jeremiah, Technology Evangelist at Hewlett Packard Enterprise (HPE), on Twitter at @j_jeremiah. The discussion...
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now ...
In his General Session at DevOps Summit, Asaf Yigal, Co-Founder & VP of Product at, explored the value of Kibana 4 for log analysis and provided a hands-on tutorial on how to set up Kibana 4 and get the most out of Apache log files. He examined three use cases: IT operations, business intelligence, and security and compliance. Asaf Yigal is co-founder and VP of Product at log analytics software company In the past, he was co-founder of social-trading platform Currensee, which...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound...
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true ...
In today's enterprise, digital transformation represents organizational change even more so than technology change, as customer preferences and behavior drive end-to-end transformation across lines of business as well as IT. To capitalize on the ubiquitous disruption driving this transformation, companies must be able to innovate at an increasingly rapid pace. Traditional approaches for driving innovation are now woefully inadequate for keeping up with the breadth of disruption and change facin...
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, San...
The cloud. Like a comic book superhero, there seems to be no problem it can’t fix or cost it can’t slash. Yet making the transition is not always easy and production environments are still largely on premise. Taking some practical and sensible steps to reduce risk can also help provide a basis for a successful cloud transition. A plethora of surveys from the likes of IDG and Gartner show that more than 70 percent of enterprises have deployed at least one or more cloud application or workload. Y...
PubNub has announced the release of BLOCKS, a set of customizable microservices that give developers a simple way to add code and deploy features for realtime apps.PubNub BLOCKS executes business logic directly on the data streaming through PubNub’s network without splitting it off to an intermediary server controlled by the customer. This revolutionary approach streamlines app development, reduces endpoint-to-endpoint latency, and allows apps to better leverage the enormous scalability of PubNu...
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem"...
Apps and devices shouldn't stop working when there's limited or no network connectivity. Learn how to bring data stored in a cloud database to the edge of the network (and back again) whenever an Internet connection is available. In his session at 17th Cloud Expo, Ben Perlmutter, a Sales Engineer with IBM Cloudant, demonstrated techniques for replicating cloud databases with devices in order to build offline-first mobile or Internet of Things (IoT) apps that can provide a better, faster user e...
Container technology is shaping the future of DevOps and it’s also changing the way organizations think about application development. With the rise of mobile applications in the enterprise, businesses are abandoning year-long development cycles and embracing technologies that enable rapid development and continuous deployment of apps. In his session at DevOps Summit, Kurt Collins, Developer Evangelist at, examined how Docker has evolved into a highly effective tool for application del...
I recently attended and was a speaker at the 4th International Internet of @ThingsExpo at the Santa Clara Convention Center. I also had the opportunity to attend this event last year and I wrote a blog from that show talking about how the “Enterprise Impact of IoT” was a key theme of last year’s show. I was curious to see if the same theme would still resonate 365 days later and what, if any, changes I would see in the content presented.