Welcome!

News Feed Item

MetTel Appoints Mark Marshall Executive Director of Customer Care

NEW YORK, NY -- (Marketwired) -- 06/11/14 -- MetTel, a leading provider of IP-enabled communications solutions, today named Mark Timothy Marshall executive director of customer care.

Marshall will oversee MetTel's customer care team of dedicated account managers who handle customers' day-to-day service requests for best-in-class voice, data, telecom expense management (TEM), and cloud solutions.

A seasoned team leader, Marshall has developed, planned and implemented information technology solutions to address business opportunities and needs for nearly 25 years. Prior to joining MetTel, he served as vice president of asset services for Tango, Inc., a leading software and managed services telecommunications firm in Parsippany, N.J. Before that he was associate director for global communications at Bear, Sterns & Co. and director of IT for Prime Hospitality Corp. Earlier in his career Marshall worked at Shearson Lehman Brothers/Smith Barney New York where he rose from a communications financial analyst to assistant vice president of information systems.

"World-class customer care is a core value and the foundation of MetTel's enterprise success," said MetTel CEO Marshall Aronow. "Mark is a true customer care champion, who brings an unique combination of technical expertise and team-building skills to his new role as head of our customer care team. He is a proven leader and mentor who will inspire our customer care team to exceed customers' expectations."

Marshall is a graduate of Ramapo College of New Jersey, where he received a Bachelor of Science degree in Business Administration.

"As communications networks and platforms continue to converge, and enterprise customers begin to view individual services as commodities, it is important to recognize the value of superior customer service," Marshall said. "My team members will take ownership of customer needs and embrace their responsibility to resolve every customer issue in a way that exceeds our customers' expectations and continues to lead the industry."

Earlier this year, MetTel became the first carrier services vendor to be awarded AOTMP's prestigious Efficiency First® Vendor Solution Certification, in which it was cited for "dedication to supporting clients after the sale and creating a quality experience in all aspects of the business relationship."

About MetTel
From Global MPLS Network and VoIP technologies to traditional voice solutions, MetTel provides a complete portfolio of wireless and wireline services to enterprise and government customers throughout the United States, Canada, Puerto Rico and beyond. MetTel is redefining telecommunications by converging all communications over a single network with one cost-effective provider managing all voice and data communications services. Combining advanced telecommunications solutions with a powerful platform of proprietary, cloud-based software, the company's MetOne® Portal enables customers to manage their inventory, usage, spend and repairs from one simple, user friendly interface. Founded in 1996 and headquartered in New York City, MetTel delivers advanced telecommunications solutions at competitive prices, supported by superior, domestic-based customer service. For more information visit www.mettel.net

CONTACT:
Lynette Viviani
973-534-1004
[email protected]

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Daniel Jones is CTO of EngineerBetter, helping enterprises deliver value faster. Previously he was an IT consultant, indie video games developer, head of web development in the finance sector, and an award-winning martial artist. Continuous Delivery makes it possible to exploit findings of cognitive psychology and neuroscience to increase the productivity and happiness of our teams.
Machine learning provides predictive models which a business can apply in countless ways to better understand its customers and operations. Since machine learning was first developed with flat, tabular data in mind, it is still not widely understood: when does it make sense to use graph databases and machine learning in combination? This talk tackles the question from two ends: classifying predictive analytics methods and assessing graph database attributes. It also examines the ongoing lifecycl...
Transformation Abstract Encryption and privacy in the cloud is a daunting yet essential task for both security practitioners and application developers, especially as applications continue moving to the cloud at an exponential rate. What are some best practices and processes for enterprises to follow that balance both security and ease of use requirements? What technologies are available to empower enterprises with code, data and key protection from cloud providers, system administrators, inside...
Consumer-driven contracts are an essential part of a mature microservice testing portfolio enabling independent service deployments. In this presentation we'll provide an overview of the tools, patterns and pain points we've seen when implementing contract testing in large development organizations.
To Really Work for Enterprises, MultiCloud Adoption Requires Far Better and Inclusive Cloud Monitoring and Cost Management … But How? Overwhelmingly, even as enterprises have adopted cloud computing and are expanding to multi-cloud computing, IT leaders remain concerned about how to monitor, manage and control costs across hybrid and multi-cloud deployments. It’s clear that traditional IT monitoring and management approaches, designed after all for on-premises data centers, are falling short in ...
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle. In his session at 18th Cloud Expo, ...
When applications are hosted on servers, they produce immense quantities of logging data. Quality engineers should verify that apps are producing log data that is existent, correct, consumable, and complete. Otherwise, apps in production are not easily monitored, have issues that are difficult to detect, and cannot be corrected quickly. Tom Chavez presents the four steps that quality engineers should include in every test plan for apps that produce log output or other machine data. Learn the ste...
A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to great conferences, helping you discover new conferences and increase your return on investment.
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addresse...
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
With more than 30 Kubernetes solutions in the marketplace, it's tempting to think Kubernetes and the vendor ecosystem has solved the problem of operationalizing containers at scale or of automatically managing the elasticity of the underlying infrastructure that these solutions need to be truly scalable. Far from it. There are at least six major pain points that companies experience when they try to deploy and run Kubernetes in their complex environments. In this presentation, the speaker will d...
Containers and Kubernetes allow for code portability across on-premise VMs, bare metal, or multiple cloud provider environments. Yet, despite this portability promise, developers may include configuration and application definitions that constrain or even eliminate application portability. In this session we'll describe best practices for "configuration as code" in a Kubernetes environment. We will demonstrate how a properly constructed containerized app can be deployed to both Amazon and Azure ...
We are seeing a major migration of enterprises applications to the cloud. As cloud and business use of real time applications accelerate, legacy networks are no longer able to architecturally support cloud adoption and deliver the performance and security required by highly distributed enterprises. These outdated solutions have become more costly and complicated to implement, install, manage, and maintain.SD-WAN offers unlimited capabilities for accessing the benefits of the cloud and Internet. ...
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.