Welcome!

News Feed Item

Shop the World: DHL Sketches the International E-Commerce Customer Journey

Consumers first and foremost do their research online, choose retailers primarily because of attractive prices and free delivery, place their order via computer, pay with their credit card, and want their purchases delivered fast. Those are the key global findings of ‘Shop the World’, a consumer survey on international distance selling across 20 countries carried out by DHL eCommerce. The study however also identifies significant differences between individual countries, for example in the acceptance of payment options. The survey sketches the customer journey and provides a better understanding of specific market characteristics.

“Over the next five years, the global distance selling sector is expected to grow by more than 10 percent per annum. This development affects almost every industry sector," said Jürgen Gerdes, CEO Post - eCommerce - Parcel at Deutsche Post DHL.

Although the annual U.S. online shopping growth rate of 7.3 percent is below the global average, the motherland of e-commerce remains the biggest market for distance selling. Eighty-six percent of all respondents use distance selling and approximately every third of the consumers surveyed plan to shop more online in the future. U.S. consumers expect their (free) shipments to arrive within six days and want to be informed about lead times, delivery date and the current status of the shipments.

"A key result of this study is that enterprises have to understand consumers’ decision making process and align their business accordingly. Being aware of cultural and structural differences is a key success factor, particularly for cross-border commerce," said Thomas Kipp, CEO DHL eCommerce.

The consistent comparison of 20 markets reveals local characteristics: It shows, for example, that British and German consumers use distance selling (94 percent) the most, while consumers in India or Mexico are more reluctant to order online. European consumers also place more orders per year (29 in UK, 18 in Germany) than their counterparts in emerging markets (e.g. six in Brazil or five in Mexico). However, the survey shows that emerging markets offer the highest growth potential as consumers intend to shop less from stationary retailers in the future.

Following Deutsche Post DHL’s recently issued scenario study “Global E-Tailing 2025," this report provides current empirical data on consumers’ online shopping habits across 20 countries. Each of the country profiles offers insights on media use, an overview on the domestic distance selling market as well as the customer journey including advertising, ordering, payment process, delivery and returns.

Additionally, drivers and barriers for distance selling, cross-border commerce and dialog marketing are presented. The study covers countries in the Americas, Europe, Asia and Australia. More than 11,000 people completed the online panel survey; every country is represented by five percent of the sample size.

In its recently launched “Strategy 2020: Focus.Connect.Grow.” Deutsche Post DHL outlined its growth aspirations in the e-commerce sector. Building on a leading position in e-commerce logistics in Germany, Europe and beyond, the Group's new Post - eCommerce - Parcel division will increasingly focus on expanding the products and services offered for the dynamic e-commerce market. Deutsche Post DHL wants to establish itself as the No. 1 provider of cross-border e-commerce services on the most important international trade lanes and in selected countries.

The results of the new survey confirm the huge growth potential of e-commerce and confirm the future direction of the company.

The study is available at www.dhl.com/shop-the-world.

You can find the press release for download as well as further information on http://www.dpdhl.com/pressreleases

DHL The Logistics company for the world

DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 285,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting environmental protection, disaster management and education.

DHL is part of Deutsche Post DHL. The Group generated revenue of more than 55 billion euros in 2013.

For more information: www.dpdhl.com

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Codigm is based on the cloud and we are here to explore marketing opportunities in America. Our mission is to make an ecosystem of the SW environment that anyone can understand, learn, teach, and develop the SW on the cloud," explained Sung Tae Ryu, CEO of Codigm, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, discussed how by using ne...
"CA has been doing a lot of things in the area of DevOps. Now we have a complete set of tool sets in order to enable customers to go all the way from planning to development to testing down to release into the operations," explained Aruna Ravichandran, Vice President of Global Marketing and Strategy at CA Technologies, in this SYS-CON.tv interview at DevOps Summit at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
Enterprises are moving to the cloud faster than most of us in security expected. CIOs are going from 0 to 100 in cloud adoption and leaving security teams in the dust. Once cloud is part of an enterprise stack, it’s unclear who has responsibility for the protection of applications, services, and data. When cloud breaches occur, whether active compromise or a publicly accessible database, the blame must fall on both service providers and users. In his session at 21st Cloud Expo, Ben Johnson, C...
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...
Data scientists must access high-performance computing resources across a wide-area network. To achieve cloud-based HPC visualization, researchers must transfer datasets and visualization results efficiently. HPC clusters now compute GPU-accelerated visualization in the cloud cluster. To efficiently display results remotely, a high-performance, low-latency protocol transfers the display from the cluster to a remote desktop. Further, tools to easily mount remote datasets and efficiently transfer...
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Agile has finally jumped the technology shark, expanding outside the software world. Enterprises are now increasingly adopting Agile practices across their organizations in order to successfully navigate the disruptive waters that threaten to drown them. In our quest for establishing change as a core competency in our organizations, this business-centric notion of Agile is an essential component of Agile Digital Transformation. In the years since the publication of the Agile Manifesto, the conn...