News Feed Item

The Best 3 Call Center Software Providers for 2014, According to Voip-Catalog.com

SAN FRANCISCO, CA -- (Marketwired) -- 06/11/14 -- Call center businesses can improve their profits and decrease their expenses by signing up for VoIP services. VoIP services can also enhance communications between customers and customer service representatives. VoIP services provide many services such as Internet calling, long distances calling services, chat and multiple other features. When selecting the right call center software provider for one's business, the prospective customer should choose from the top providers. The experts at Voip-Catalog.com have ranked the top call center software providers using a multitude of criteria that includes pricing, features, call quality, user reviews, expert ranking and more. The following are the top call center software providers based on the aforementioned criteria:


Vocalcom is a simple but powerful call center software application that can enhance a business's productivity and convenience. It offers users a web-based interface with intelligent routing capabilities. The modern interface allows agents to used tabbed records for supporting clients. Tabbed records allow agents to move through different aspects of an account with speed and accuracy. The enhanced speed drastically decreases customer interaction time. Decreased integration times means that agents can stay in compliance with company requirements when handling customer calls. Furthermore, the Vocalcom programs can be easily integrated with programs such as Oracle, Salesforce and MS Dynamics.

The experts at Voip-Catalog.com have rated Vocalcom as one of the top call center software providers due to the positive effects it has on customer service businesses. The presence of such a program has caused such businesses to improve their handling time by 34 percent. Agency productivity can increase as much as 41 percent. Additionally, first call resolutions can occur 37 percent more frequently than they can with other types of calling software. Some of the features of the software include social media communication, multiple touch points, chat applications, and website integration. Vocalcom offers a pay-as-you-go structure so clients do not have to worry about contracts.

8x8, Inc.

The second best on the list of call center software providers is 8x8, Inc. The service consists of an easy to use quick virtual call center setup and a user-friendly interface that employees and management staff can easily understand. The software allows for Global communications with customers around the world. Users can enjoy secure and reliable CPNI or PCI compliant operations that meet the standards of HIPPA and FISMA privacy requirements. The 8x8 virtual contact center focuses on improving the customer service experience, which will improve the reliability of the company brand.

SafeSoft Solutions

SafeSoft Solutions is an affordable option that delivers flat monthly rates and avoids setup fees. Businesses can set themselves up with this amazing option as early as today. One of the best features of the SafeSoft program is that it offers unlimited inbound and outbound calling and a free trial of its predictive dialer. Companies that have sales goals and quotas can quickly contact potential customers and business clients. Furthermore, the predictive dialer can help to increase a company's sales by as much as 400 percent. The market dialer can make 200 calls per hour for high volume sales attempts.

Some of the most common businesses that can benefit from SafeSoft are telemarketing companies, magazine and alarm system sellers, banks, finance companies and more. SafeSoft Solutions offers features such as 24/7 technical support, consultations with data experts, month-to-month billing options, and dedicated account managers who will handle any questions that may arise.

People interested in learning more about call center software providers should visithttp://www.voip-catalog.com/voip_catalog_call-center-software_1.html.

About Voip-Catalog:

Voip-Catalog is an authority VoIP Provider site that offers comparison tools to help businesses and residences to help find the best VoIP Provider for them.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Donna Yasay, President of HomeGrid Forum, today discussed with a panel of technology peers how certification programs are at the forefront of interoperability, and the answer for vendors looking to keep up with today's growing industry for smart home innovation. "To ensure multi-vendor interoperability, accredited industry certification programs should be used for every product to provide credibility and quality assurance for retail and carrier based customers looking to add ever increasing num...
“Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CloudBerry Backup is a leading cross-platform cloud backup and disaster recovery solution integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure and Google Cloud Platform.
In the next forty months – just over three years – businesses will undergo extraordinary changes. The exponential growth of digitization and machine learning will see a step function change in how businesses create value, satisfy customers, and outperform their competition. In the next forty months companies will take the actions that will see them get to the next level of the game called Capitalism. Or they won’t – game over. The winners of today and tomorrow think differently, follow different...
@DevOpsSummit has been named the ‘Top DevOps Influencer' by iTrend. iTrend processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @DevOpsSummit ranked as the number one ‘DevOps Influencer' followed by @CloudExpo at third, and @MicroservicesE at 24th.
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Eric Robertson, General Manager at CollabNet, will discuss how customers are able to achieve a level of transparency that e...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
So you think you are a DevOps warrior, huh? Put your money (not really, it’s free) where your metrics are and prove it by taking The Ultimate DevOps Geek Quiz Challenge, sponsored by DevOps Summit. Battle through the set of tough questions created by industry thought leaders to earn your bragging rights and win some cool prizes.
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, will draw together recent research and lessons learned from emerging and established ...
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...
SYS-CON Events announced today that Enzu will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their online busine...