Welcome!

News Feed Item

Grinnell Regional Medical Center Releases Results from Partnership with Patientco

Patientco, an industry-leading revenue cycle management software company that works with healthcare organizations to improve the way payments occur between patients and providers, released today results from its two-year partnership with Grinnell Regional Medical Center, a 49-bed rural medical center in Grinnell, Iowa. By leveraging Patientco’s cloud-based platform, Grinnell Regional Medical Center (GRMC) has simplified the payment process and improved billing accessibility for its patients, increasing cash collections by seven percent, decreasing FTE workload and enhancing overall patient satisfaction.

“Healthcare organizations are constantly striving to improve patient care from a clinical perspective, but many don’t consider the financial aspect of the care journey,” said Kyle Wilcox, assistant vice president, finance at Grinnell Regional Medical Center. “We recognize the importance of making the patient payment process as simple as possible, and Patientco has enabled us to do just that. We were able to implement the payment automation platform in less than six weeks and see fast business results as well as positive patient feedback.”

Grinnell Regional Medical Center partnered with Patientco in 2012 when they realized their basic payment options and black-and-white statements were not helping to improve its patients’ overall experience with GRMC or its collections processes. The improved statements from Patientco, designed around patients’ needs, have proven to be two and a half times more effective at positively influencing patient payment behavior, with 79 percent of current payments made through self-service methods. Additionally, Patientco’s technology has helped Grinnell Regional Medical Center save approximately 124 hours per month, time which was previously spent on opening checks, posting payments and processing address changes or returned mail.

“In today’s healthcare environment, organizations are focusing more on patient financial engagement and how it impacts the overall care experience,” said Bird Blitch, CEO of Patientco. “At Patientco, we are committed to providing our partners with the right tools they need to better manage the revenue cycle while enhancing patient satisfaction. As our partnership with Grinnell Regional Medical Center continues to grow, we will continue to work closely with their team to improve patient payment processes that will ultimately benefit both patients and providers.”

Patientco’s patient-focused solution has also enabled Grinnell Regional Medical Center to:

  • Improve payment accessibility and flexibility. Patients have access to manage and pay their healthcare expenses in the method that is most convenient via different payment options, such as online bill pay, by mail, over the phone or check.
  • Reduce bad debt. With Patientco, Grinnell Regional Medical Center has not only improved collections, but also reduced bad debt while simultaneously increasing financial assistance to its patients.
  • Enhance patient satisfaction. Patients have expressed positive feedback and less frequently file billing complaints because of easy-to-understand statements and accessible payment options.

For more information, visit www.patientco.com.

About Grinnell Regional Medical Center

Grinnell Regional Medical Center (GRMC) is a private, non-profit and non-tax supported medical center, serving more than 40,000 residents in a six-county rural area of central Iowa. A 49-bed hospital with 50 physicians and allied healthcare professionals, 390 employees and more than 200 volunteers, GRMC provides an array of services from birth to end-of-life. Specialties include primary care in family practice, obstetrics and gynecology and general surgery, as well as specialists in anesthesiology, bariatrics/weight loss surgery, emergency medicine, internal medicine, mental health, pain management, pathology, podiatry, psychiatry, obstetrics/gynecology, orthopedic surgery, radiology and urology. Visiting specialists in 11 areas provide additional specialty care for area residents. For more information, call 641-236-7511.

About Patientco

Patientco is a leading provider of cloud-based patient payment automation solutions designed to increase revenue and cut costs by simplifying the payment process for patients and streamlining the patient revenue cycle for providers. Patientco’s suite of intuitive revenue cycle tools produces easy-to-understand statements, offers patients their choice of secure payment options, facilitates direct provider-to-patient communication and automates traditionally manual back-office processes for providers. To learn more, call 888-747-2455 or visit info.patientco.com/providers.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Twistlock, the leading provider of cloud container security solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Twistlock is the industry's first enterprise security suite for container security. Twistlock's technology addresses risks on the host and within the application of the container, enabling enterprises to consistently enforce security policies, monitor...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus intern...
While some vendors scramble to create and sell you a fancy solution for monitoring your spanking new Amazon Lambdas, hear how you can do it on the cheap using just built-in Java APIs yourself. By exploiting a little-known fact that Lambdas aren’t exactly single threaded, you can effectively identify hot spots in your serverless code. In his session at 20th Cloud Expo, David Martin, Principal Product Owner at CA Technologies, will give a live demonstration and code walkthrough, showing how to ov...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
The 21st International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
This talk centers around how to automate best practices in a multi-/hybrid-cloud world based on our work with customers like GE, Discovery Communications and Fannie Mae. Today’s enterprises are reaping the benefits of cloud computing, but also discovering many risks and challenges. In the age of DevOps and the decentralization of IT, it’s easy to over-provision resources, forget that instances are running, or unintentionally expose vulnerabilities.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
Everywhere we turn in our industry we can find strong opinions about the direction, type and nature of cloud’s impact on computing and business. Another word that is used in every context in our industry is “hybrid.” In his session at 20th Cloud Expo, Alvaro Gonzalez, Director of Technical, Partner and Field Marketing at Peak 10, will use a combination of a few conceptual props and some research recently commissioned by Peak 10 to offer a real-world consideration of how the various categories of...
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, will motivate why realizing the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insigh...
When NSA's digital armory was leaked, it was only a matter of time before the code was morphed into a ransom seeking worm. This talk, designed for C-level attendees, demonstrates a Live Hack of a virtual environment to show the ease in which any average user can leverage these tools and infiltrate their network environment. This session will include an overview of the Shadbrokers NSA leak situation.
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
As enterprise cloud becomes the norm, businesses and government programs must address compounded regulatory compliance related to data privacy and information protection. The most recent, Controlled Unclassified Information and the EU’s GDPR have board level implications and companies still struggle with demonstrating due diligence. Developers and DevOps leaders, as part of the pre-planning process and the associated supply chain, could benefit from updating their code libraries and design by in...