Click here to close now.

Welcome!

News Feed Item

Grinnell Regional Medical Center Releases Results from Partnership with Patientco

Patientco, an industry-leading revenue cycle management software company that works with healthcare organizations to improve the way payments occur between patients and providers, released today results from its two-year partnership with Grinnell Regional Medical Center, a 49-bed rural medical center in Grinnell, Iowa. By leveraging Patientco’s cloud-based platform, Grinnell Regional Medical Center (GRMC) has simplified the payment process and improved billing accessibility for its patients, increasing cash collections by seven percent, decreasing FTE workload and enhancing overall patient satisfaction.

“Healthcare organizations are constantly striving to improve patient care from a clinical perspective, but many don’t consider the financial aspect of the care journey,” said Kyle Wilcox, assistant vice president, finance at Grinnell Regional Medical Center. “We recognize the importance of making the patient payment process as simple as possible, and Patientco has enabled us to do just that. We were able to implement the payment automation platform in less than six weeks and see fast business results as well as positive patient feedback.”

Grinnell Regional Medical Center partnered with Patientco in 2012 when they realized their basic payment options and black-and-white statements were not helping to improve its patients’ overall experience with GRMC or its collections processes. The improved statements from Patientco, designed around patients’ needs, have proven to be two and a half times more effective at positively influencing patient payment behavior, with 79 percent of current payments made through self-service methods. Additionally, Patientco’s technology has helped Grinnell Regional Medical Center save approximately 124 hours per month, time which was previously spent on opening checks, posting payments and processing address changes or returned mail.

“In today’s healthcare environment, organizations are focusing more on patient financial engagement and how it impacts the overall care experience,” said Bird Blitch, CEO of Patientco. “At Patientco, we are committed to providing our partners with the right tools they need to better manage the revenue cycle while enhancing patient satisfaction. As our partnership with Grinnell Regional Medical Center continues to grow, we will continue to work closely with their team to improve patient payment processes that will ultimately benefit both patients and providers.”

Patientco’s patient-focused solution has also enabled Grinnell Regional Medical Center to:

  • Improve payment accessibility and flexibility. Patients have access to manage and pay their healthcare expenses in the method that is most convenient via different payment options, such as online bill pay, by mail, over the phone or check.
  • Reduce bad debt. With Patientco, Grinnell Regional Medical Center has not only improved collections, but also reduced bad debt while simultaneously increasing financial assistance to its patients.
  • Enhance patient satisfaction. Patients have expressed positive feedback and less frequently file billing complaints because of easy-to-understand statements and accessible payment options.

For more information, visit www.patientco.com.

About Grinnell Regional Medical Center

Grinnell Regional Medical Center (GRMC) is a private, non-profit and non-tax supported medical center, serving more than 40,000 residents in a six-county rural area of central Iowa. A 49-bed hospital with 50 physicians and allied healthcare professionals, 390 employees and more than 200 volunteers, GRMC provides an array of services from birth to end-of-life. Specialties include primary care in family practice, obstetrics and gynecology and general surgery, as well as specialists in anesthesiology, bariatrics/weight loss surgery, emergency medicine, internal medicine, mental health, pain management, pathology, podiatry, psychiatry, obstetrics/gynecology, orthopedic surgery, radiology and urology. Visiting specialists in 11 areas provide additional specialty care for area residents. For more information, call 641-236-7511.

About Patientco

Patientco is a leading provider of cloud-based patient payment automation solutions designed to increase revenue and cut costs by simplifying the payment process for patients and streamlining the patient revenue cycle for providers. Patientco’s suite of intuitive revenue cycle tools produces easy-to-understand statements, offers patients their choice of secure payment options, facilitates direct provider-to-patient communication and automates traditionally manual back-office processes for providers. To learn more, call 888-747-2455 or visit info.patientco.com/providers.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises ar...
The 5th International DevOps Summit, co-located with 17th International Cloud Expo – being held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the ...
DevOps Summit, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development...
IT data is typically silo'd by the various tools in place. Unifying all the log, metric and event data in one analytics platform stops finger pointing and provides the end-to-end correlation. Logs, metrics and custom event data can be joined to tell the holistic story of your software and operations. For example, users can correlate code deploys to system performance to application error codes. In his session at DevOps Summit, Michael Demmer, VP of Engineering at Jut, will discuss how this can...
"Plutora provides release and testing environment capabilities to the enterprise," explained Dalibor Siroky, Director and Co-founder of Plutora, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding bu...
"AgilData is the next generation of dbShards. It just adds a whole bunch more functionality to improve the developer experience," noted Dan Lynn, CEO of AgilData, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
The basic integration architecture, as defined by ESBs, hasn’t changed for more than a decade. Most cloud integration providers still rely on an ESB architecture and their proprietary connectors. As a result, enterprise integration projects suffer from constraints of availability and reliability of these connectors that are not re-usable across other integration vendors. However, the rapid adoption of APIs and almost ubiquitous availability of APIs amongst most SaaS and Cloud applications are ra...
SYS-CON Events announced today that Secure Infrastructure & Services will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Secure Infrastructure & Services (SIAS) is a managed services provider of cloud computing solutions for the IBM Power Systems market. The company helps mid-market firms built on IBM hardware platforms to deploy new levels of reliable and cost-effective computing and hig...
"We help to transform an organization and their operations and make them more efficient, more agile, and more nimble to move into the cloud or to move between cloud providers and create an agnostic tool set," noted Jeremy Steinert, DevOps Services Practice Lead at WSM International, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
The most often asked question post-DevOps introduction is: “How do I get started?” There’s plenty of information on why DevOps is valid and important, but many managers still struggle with simple basics for how to initiate a DevOps program in their business. They struggle with issues related to current organizational inertia, the lack of experience on Continuous Integration/Delivery, understanding where DevOps will affect revenue and budget, etc. In their session at DevOps Summit, JP Morgenthal...
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at Cloud Expo, Alex Gorbachev, President of Intelligent Systems Services Inc., shared foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN storage co...
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
Overgrown applications have given way to modular applications, driven by the need to break larger problems into smaller problems. Similarly large monolithic development processes have been forced to be broken into smaller agile development cycles. Looking at trends in software development, microservices architectures meet the same demands. Additional benefits of microservices architectures are compartmentalization and a limited impact of service failure versus a complete software malfunction. ...
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect t...