Welcome!

News Feed Item

Grinnell Regional Medical Center Releases Results from Partnership with Patientco

Patientco, an industry-leading revenue cycle management software company that works with healthcare organizations to improve the way payments occur between patients and providers, released today results from its two-year partnership with Grinnell Regional Medical Center, a 49-bed rural medical center in Grinnell, Iowa. By leveraging Patientco’s cloud-based platform, Grinnell Regional Medical Center (GRMC) has simplified the payment process and improved billing accessibility for its patients, increasing cash collections by seven percent, decreasing FTE workload and enhancing overall patient satisfaction.

“Healthcare organizations are constantly striving to improve patient care from a clinical perspective, but many don’t consider the financial aspect of the care journey,” said Kyle Wilcox, assistant vice president, finance at Grinnell Regional Medical Center. “We recognize the importance of making the patient payment process as simple as possible, and Patientco has enabled us to do just that. We were able to implement the payment automation platform in less than six weeks and see fast business results as well as positive patient feedback.”

Grinnell Regional Medical Center partnered with Patientco in 2012 when they realized their basic payment options and black-and-white statements were not helping to improve its patients’ overall experience with GRMC or its collections processes. The improved statements from Patientco, designed around patients’ needs, have proven to be two and a half times more effective at positively influencing patient payment behavior, with 79 percent of current payments made through self-service methods. Additionally, Patientco’s technology has helped Grinnell Regional Medical Center save approximately 124 hours per month, time which was previously spent on opening checks, posting payments and processing address changes or returned mail.

“In today’s healthcare environment, organizations are focusing more on patient financial engagement and how it impacts the overall care experience,” said Bird Blitch, CEO of Patientco. “At Patientco, we are committed to providing our partners with the right tools they need to better manage the revenue cycle while enhancing patient satisfaction. As our partnership with Grinnell Regional Medical Center continues to grow, we will continue to work closely with their team to improve patient payment processes that will ultimately benefit both patients and providers.”

Patientco’s patient-focused solution has also enabled Grinnell Regional Medical Center to:

  • Improve payment accessibility and flexibility. Patients have access to manage and pay their healthcare expenses in the method that is most convenient via different payment options, such as online bill pay, by mail, over the phone or check.
  • Reduce bad debt. With Patientco, Grinnell Regional Medical Center has not only improved collections, but also reduced bad debt while simultaneously increasing financial assistance to its patients.
  • Enhance patient satisfaction. Patients have expressed positive feedback and less frequently file billing complaints because of easy-to-understand statements and accessible payment options.

For more information, visit www.patientco.com.

About Grinnell Regional Medical Center

Grinnell Regional Medical Center (GRMC) is a private, non-profit and non-tax supported medical center, serving more than 40,000 residents in a six-county rural area of central Iowa. A 49-bed hospital with 50 physicians and allied healthcare professionals, 390 employees and more than 200 volunteers, GRMC provides an array of services from birth to end-of-life. Specialties include primary care in family practice, obstetrics and gynecology and general surgery, as well as specialists in anesthesiology, bariatrics/weight loss surgery, emergency medicine, internal medicine, mental health, pain management, pathology, podiatry, psychiatry, obstetrics/gynecology, orthopedic surgery, radiology and urology. Visiting specialists in 11 areas provide additional specialty care for area residents. For more information, call 641-236-7511.

About Patientco

Patientco is a leading provider of cloud-based patient payment automation solutions designed to increase revenue and cut costs by simplifying the payment process for patients and streamlining the patient revenue cycle for providers. Patientco’s suite of intuitive revenue cycle tools produces easy-to-understand statements, offers patients their choice of secure payment options, facilitates direct provider-to-patient communication and automates traditionally manual back-office processes for providers. To learn more, call 888-747-2455 or visit info.patientco.com/providers.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, discussed how to use Kubernetes to set up a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace. H...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
The best way to leverage your CloudEXPO | DXWorldEXPO presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering CloudEXPO | DXWorldEXPO will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at CloudEXPO. Product announcements during our show provide your company with the most reach through our targeted audienc...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors!
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the h...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Eric Robertson, General Manager at CollabNet, will discuss how customers are able to achieve a level of transparency that e...
FinTechs use the cloud to operate at the speed and scale of digital financial activity, but are often hindered by the complexity of managing security and compliance in the cloud. In his session at 20th Cloud Expo, Sesh Murthy, co-founder and CTO of Cloud Raxak, showed how proactive and automated cloud security enables FinTechs to leverage the cloud to achieve their business goals. Through business-driven cloud security, FinTechs can speed time-to-market, diminish risk and costs, maintain continu...
DXWorldEXPO LLC, the producer of the world's most influential technology conferences and trade shows has announced the 22nd International CloudEXPO | DXWorldEXPO "Early Bird Registration" is now open. Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...