|By ACN Newswire||
|June 16, 2014 04:51 AM EDT||
Abaran Deep of PCI Group Pty Limited, a sponsor company at the marcus evans Australian CIO Summit 2014, on vendor selection and getting the desired business outcomes from IT contracts.
LONDON, June 16, 2014 - (ACN Newswire) - The best way to manage risk and achieve the desired outcomes in a large outsourced Information Technology (IT) project is to establish a collaborative contracting framework with the vendor, says Abaran Deep, Partner, PCI Group Pty Limited. A collaborative contracting framework ensures risks and rewards are shared and a positive psychological foundation is laid. Where this is not the case, as with most traditional contracts, there is a high probability that the project will not deliver its business goals.
PCI Group Pty Limited is a sponsor company at the marcus evans 13th Annual CIO Summit taking place in the Gold Coast, Queensland, Australia, 28 - 30 July 2014.
- What should Chief Information Officers (CIOs) do to ensure that they get the desired business outcomes from their IT service providers?
Large outsourced IT projects have a high degree of risk or uncertainty. For such projects the CIO should avoid traditional commercial frameworks with a fixed contract price or a schedule of rates. Traditional approaches are counter-productive - they tie up a lot of time and energy in specifying all the details early on to put a fixed price on a fixed scope. Vendors are better at playing that game than clients and always find grounds for scope variation.
Instead CIOs can ensure the success of their IT projects by focussing on three areas: develop the right technical contract (clarify project outcomes in terms of business objectives); develop an appropriate commercial contract (link vendor profits to achievement of customer's objectives); and establish a sound human contract (foster collaborative behaviours and effective leadership).
- How should CIOs engage their vendors to ensure project success?
Large and complex projects need vendor and client teams to work together collaboratively. This requires CIOs to understand the psychology of the contract that they use to engage a vendor. In our recently published thought leadership paper, "An overview of collaborative contracting: Making collaboration effective and choosing the right framework", we contend that more often than not, the procurement relationship is based on a win/lose paradigm where client organisations end up paying vendors to do the wrong things.
Specifically, in most complex projects that under-performed we have found that the commercial framework drove a win/lose outcome where - if difficulties arise - one party wins at the other's expense.
Furthermore, the vendor selection process must place equal importance on the quality of people and leadership of the vendor team to ensure that the client gets people with the right values, skills, and competencies to join the project. Thus, the selection process must not be based solely on the "hard" technical competencies, but also the "soft" leadership and teamwork competencies that affect motivation and performance.
- Selection and procurement are front-end activities but what happens in the rest of the life of an IT project?
At PCI, our experience shows that the conduct of the selection process establishes the DNA for the project culture. Therefore it must be conducted in a way that establishes the foundations for a positive working relationship, one that is able to stand the stresses and strains of complex project delivery over time. Hence, vendor selection and contract establishment must address technical, commercial, and human dimensions.
Once the contract is established, investment is needed to integrate client and vendor people and coach them to become a high performing team - this does not happen by accident. This investment is necessary to cement the "your success is my success" mindset enabled by the collaborative contracting framework.
More importantly, the project team needs the change management capabilities to skilfully engage the multitude of stakeholders and enrol their support for business changes required for successful IT implementation. Change management is a critical and inherent aspect of large IT projects and the project team needs to be given skills and capabilities to work alongside the business to support the implementation needs throughout life of project.
About the Australian CIO Summit 2014
The Australian CIO Summit is the premium forum bringing elite buyers and sellers together. As an invitation-only event taking place behind closed doors, the summit offers enterprise and government chief information officers and IT solution providers an intimate environment for a focused discussion of key drivers for IT innovation. This unique forum will take place at the newly-renovated RACV Royal Pines Resort, Gold Coast, Queensland, 28 - 30 July 2014. The Summit features presentations on implementing the right cloud model, crafting simple and powerful mobile solutions, streamlining processes and living up to shifting realities for the IT leader.
For more information please send an email to [email protected] or visit the event website at www.australianciosummit.com/AbaranDeepInterview
marcus evans group - information technology sector portal
The Information Technology Network - marcus evans Summits group delivers peer-to-peer information on strategic matters, professional trends and breakthrough innovations.
- LinkedIn: www.linkedin.com/groups?gid=3568575&trk=hb_side_g
- YouTube: www.youtube.com/MarcusEvansIT
- Twitter: www.twitter.com/meSummitsIT
- SlideShare: www.slideshare.net/MarcusEvansIT
Please note that the Summit is a closed business event and the number of participants strictly limited.
About PCI Group Pty Limited
PCI is acknowledged as a leading advisor, facilitator and coach for the establishment and delivery of collaborative contracts for complex projects and programs. PCI works with client organisations on complex procurements to create an environment in which suppliers and customer objectives are aligned ('win or lose together') and in which team members from all parties can work together in truly integrated teams which perform at very high levels. Please visit www.pcigroup.com.au.
About marcus evans Summits
marcus evans Summits are high level business forums for the world's leading decision-makers to meet, learn and discuss strategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to individually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings. For more information, please visit www.marcusevans.com.
- Twitter: www.twitter.com/meSummitsGlobal
- YouTube: www.youtube.com/user/MarcusEvansGroup
- SlideShare: www.slideshare.net/MarcusEvansSummits
Source: marcus evans Summits
Sarin Kouyoumdjian-Gurunlian Press Manager, marcus evans, Summits Division Tel: +357 22 849 313 Email: [email protected]
Copyright 2014 ACN Newswire. All rights reserved.
"This is specifically designed to accommodate some of the needs for high availability and failover in a network managed system for the major Korean corporations," stated Thomas Masters, Managing Director at InfranicsUSA, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 8, 2016 03:15 PM EST Reads: 252
Unsecured IoT devices were used to launch crippling DDOS attacks in October 2016, targeting services such as Twitter, Spotify, and GitHub. Subsequent testimony to Congress about potential attacks on office buildings, schools, and hospitals raised the possibility for the IoT to harm and even kill people. What should be done? Does the government need to intervene? This panel at @ThingExpo New York brings together leading IoT and security experts to discuss this very serious topic.
Dec. 8, 2016 03:00 PM EST Reads: 491
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
Dec. 8, 2016 02:30 PM EST Reads: 899
CloudJumper, a Workspace as a Service (WaaS) platform innovator for agile business IT, has been recognized with the Customer Value Leadership Award for its nWorkSpace platform by Frost & Sullivan. The company was also featured in a new report(1) by the industry research firm titled, “Desktop-as-a-Service Buyer’s Guide, 2016,” which provides a comprehensive comparison of DaaS providers, including CloudJumper, Amazon, VMware, and Microsoft.
Dec. 8, 2016 02:30 PM EST Reads: 970
"Dice has been around for the last 20 years. We have been helping tech professionals find new jobs and career opportunities," explained Manish Dixit, VP of Product and Engineering at Dice, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 8, 2016 02:15 PM EST Reads: 1,172
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
Dec. 8, 2016 02:00 PM EST Reads: 155
"At ROHA we develop an app called Catcha. It was developed after we spent a year meeting with, talking to, interacting with senior citizens watching them use their smartphones and talking to them about how they use their smartphones so we could get to know their smartphone behavior," explained Dave Woods, Chief Innovation Officer at ROHA, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 8, 2016 01:45 PM EST Reads: 740
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 8, 2016 01:45 PM EST Reads: 774
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. In the eyes of many, containers are at the brink of becoming a pervasive technology in enterprise IT to accelerate application delivery. In this presentation, attendees learned about the: The transformation of IT to a DevOps, microservices, and container-based architecture What are containers and how DevOps practices can operate in a container-based environment A demonstration of how ...
Dec. 8, 2016 01:15 PM EST Reads: 1,174
Cloud Expo, Inc. has announced today that Andi Mann returns to 'DevOps at Cloud Expo 2017' as Conference Chair The @DevOpsSummit at Cloud Expo will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great t...
Dec. 8, 2016 01:15 PM EST Reads: 723
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, sha...
Dec. 8, 2016 01:00 PM EST Reads: 1,184
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry’s single source for the cloud. Fusion’s advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including clou...
Dec. 8, 2016 01:00 PM EST Reads: 470
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Phil Hombledal, Solution Architect at CollabNet, discussed how customers are able to achieve a level of transparency that e...
Dec. 8, 2016 12:45 PM EST Reads: 1,235
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
Dec. 8, 2016 12:45 PM EST Reads: 1,740
"Venafi has a platform that allows you to manage, centralize and automate the complete life cycle of keys and certificates within the organization," explained Gina Osmond, Sr. Field Marketing Manager at Venafi, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 8, 2016 12:15 PM EST Reads: 1,126