|By RealWire News Distribution||
|June 16, 2014 04:52 AM EDT||
Zurich, Switzerland, 16th June, 2014: SandSIV, a Swiss based expert in the field of Customer Experience Management (CXM), and developer of the VoC Hub, an end-to-end platform for capturing, analyzing and visualizing the Voice of the Customer (VoC), has just updated its in-house developed CXM Framework.
SandSIV AG is a company that specializes in helping its clients become more customer centric. This is done via a combination of SaaS based Voice of the Customer (VoC) applications, and expert Customer Experience Management (CXM) consultancy. Combined, this provides a platform for empowering businesses to begin acting upon the real needs and wants of their customers.
Around two years ago, SandSIV developed a framework for implementing CXM successfully. A framework that can help a company move smoothly through the five stages of Customer Experience Management maturity.
SandSIV has just finished updating this CXM Framework, based on changes in CXM best practices in recent months. To coincide with this update, the company has now published a new white paper that fully explains the framework. The white paper is titled Customer Experience Management That Improves the Bottom Line: A Framework for Implementing CXM. This resource is freely downloadable at the following URL:
Jukka Hekanaho, who is both CXO and Head of Consulting for SandSIV, explains that, "We first put this CXM Framework together as an internal process document, one that the consulting team could use as a point of reference. Recently, we felt it required a refresh, and as part of this refresh we decided to release it as a public document as well."
The paper includes a full description of what the SandSIV CXM Framework is, and how it can be used to implement Customer Experience Management within the enterprise, by driving change. It also demonstrates how to measure the success of CXM projects to ensure ROI. Written by the SandSIV CEO and IT Visionary, Federico Cesconi, this is a twenty two page paper, that goes into great detail, describing how the Voice of the Customer can be used to discover and act upon the actual wants and needs of customers.
SandSIV enables its clients to begin working in a more customer centric manner, by listening to the Voice of the Customer, and turning it in to actionable Customer Intelligence. SandSIV provides a combination of purpose built SaaS technology, and expert Customer Experience Management consulting, which combine to deliver a platform that can positively affect revenues for any company, in any market or region, with a rapid ROI.
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
Dec. 8, 2016 09:15 AM EST Reads: 920
"We are a leader in the market space called network visibility solutions - it enables monitoring tools and Big Data analysis to access the data and be able to see the performance," explained Shay Morag, VP of Sales and Marketing at Niagara Networks, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 8, 2016 09:12 AM EST
Dec. 8, 2016 09:00 AM EST Reads: 560
Dec. 8, 2016 09:00 AM EST Reads: 435
Dec. 8, 2016 08:45 AM EST Reads: 884
Dec. 8, 2016 08:45 AM EST Reads: 1,863
Dec. 8, 2016 08:30 AM EST Reads: 962
Dec. 8, 2016 08:30 AM EST Reads: 824
Dec. 8, 2016 08:15 AM EST Reads: 2,035
Dec. 8, 2016 07:30 AM EST Reads: 5,376
Dec. 8, 2016 07:00 AM EST Reads: 1,709
Dec. 8, 2016 06:30 AM EST Reads: 1,134
Dec. 8, 2016 06:15 AM EST Reads: 5,911
Get deep visibility into the performance of your databases and expert advice for performance optimization and tuning. You can't get application performance without database performance. Give everyone on the team a comprehensive view of how every aspect of the system affects performance across SQL database operations, host server and OS, virtualization resources and storage I/O. Quickly find bottlenecks and troubleshoot complex problems.
Dec. 8, 2016 05:00 AM EST Reads: 2,160
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2017 New York The 7th Internet of @ThingsExpo will take place on June 6-8, 2017, at the Javits Center in New York City, New York. Chris Matthieu is the co-founder and CTO of Octoblu, a revolutionary real-time IoT platform recently acquired by Citrix. Octoblu connects things, systems, people and clouds to a global mesh network allowing users to automate and control design flo...
Dec. 8, 2016 04:30 AM EST Reads: 743