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AppNeta Introduces User Satisfaction Dashboard for Managing the Overall End-User Experience of Business-Critical Web Applications
|By Business Wire
|June 16, 2014 09:05 AM EDT
the leader in performance and availability insight for business
critical web applications, today announced its integrated User
Satisfaction Dashboard (USD) as a new capability of its application
performance management (APM) solution. USD delivers a unique view of
application performance by integrating and scoring application
performance across the entire application transaction. By aggregating
performance results from the application code, real-user monitoring and
synthetic transaction monitoring, companies will see improved end user
satisfaction and decreased operational costs.
The User Satisfaction Dashboard provides a qualitative user satisfaction
scoring mechanism that leverages the industry standard Apdex™
application performance index to provide a single integrated view
across what has previously been treated as three disparate performance
areas. USD’s Apdex scoring implementation goes beyond any other
solutions on the market by allowing distinct sets of application and/or
user transactions to be pre-defined, measured and scored together via
As a key element of AppNeta’s full stack APM solution, the User
Satisfaction Dashboard provides development and operations professionals
with a single integrated performance dashboard for managing the
performance of all five major web development platforms (Java, .NET,
PHP, Python and Ruby). Most development shops run a variety of tools and
platforms, but until now, achieving deep insight into the performance
and availability of an application required a developer to run a
different tool or different flavor of the same tool for each platform an
application touches. With USD, Development or Operations professionals
can monitor the performance and end-user satisfaction of their web apps
simultaneously across any mixture of the major platforms. Plus, they can
do it using industry standard Apdex scoring from one integrated
“AppNeta is the only solution to provide a SaaS-based full stack
performance view, from the application through the network to the end
user,” said Matt Stevens, President and CTO at AppNeta. “AppNeta
addresses the needs of Development and IT professionals who build,
operate, and support business-critical and custom web applications in
production and who support the users of Software-as-a-Service (SaaS)
based external applications.”
“Optimizing the user experience is the most important focus for any
company. When applications perform well, users are happy and the
business progresses,” said Eric Richard, VP of Engineering at HubSpot.
“AppNeta is instrumental in helping our developers provide the
performance and stability that our users have come to expect."
“There are many ways to measure application and infrastructure
performance, but in the end, the satisfaction that end users and
customers have with their application experiences is perhaps the most
important way to gauge true success,” said Jim Frey, vice president of
research at Enterprise Management Associates. “AppNeta recognizes this,
and has developed the new User Satisfaction Dashboard to pull together a
single, unified, comprehensive view into user experience that leverages
the many contributing viewpoints available from across the AppNeta full
stack APM solution.”
“APM solutions need to focus not only on how the application is
performing but the end-user’s level of satisfaction with its
performance,” said Bernd Harzog, CEO at APMExperts.com and analyst at
The Virtualization Practice. “AppNeta understands the importance of
gaining visibility into the end-user experience and providing a broad
view that incorporates all performance areas.”
Gartner Perspective on End-User Experience Monitoring
Gartner analyst Jonah Kowall states in his July 29, 2013 report, “How
to Cut Through Vendor Hype and Make Sense of the Availability and
Performance Monitoring Market”:
“APM is an area of intense innovation and customer demand within the
availability and performance monitoring markets. This demand is driven
by the need for IT operations to understand and diagnose issues within
increasingly complex application environments that result from the use
of ever expanding technology sets. These applications are consumed by
end users, so focusing on end-user experience provides the highest value
and best indicator of issues as well as the scope of their impact across
the user community.”
AppNeta was recognized for its leadership by inclusion in the 2013
Gartner Magic Quadrant for APM.
To see a demo of the new User Satisfaction Dashboard’s capabilities,
visit booths #101 or #412 at Velocity, June 24-26, in Santa Clara, CA,
or contact AppNeta today.
The AppNeta USD is available next month and will come standard with
AppNeta’s TraceView module. TraceView pricing begins at $119 per
application host per month.
AppNeta is the Full Stack Application Performance Management (APM)
technology leader, providing integrated performance visibility that
spans the application code, through the network, to the end user.
AppNeta’s SaaS solutions give Development, Application and IT Operations
teams broad, detailed performance data to see across their web, mobile
and cloud-delivered application environments and pinpoint tough
performance bottlenecks. With AppNeta, customers have all of the
performance data they need to assure ongoing and exceptional delivery of
business critical applications and end user experience. For more
information or to get started today, visit www.appneta.com.
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